DC Deadra Cantu

Shelby, NC ***** 980-***-**** adtpzd@r.postjobfree.com

PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent CSR skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. SKILLS Upbeat and Positive Personality

Call Documentation

Building Customer Trust and

Loyalty

Issue and Complaint Resolution

Upselling Products and Services

Efficient and Detail-Oriented

Customer Data Confidentiality

Responding to Difficult Customers

Understanding Customer Needs

Calm and Professional Under

Pressure

Microsoft Outlook

Microsoft Windows

Microsoft Excel

Call Transfers

Answering Customer Questions

Inbound and Outbound Calling

Merchandise Arrangements

Microsoft SharePoint

Consulting Supervisors

Cultural Sensitivity

WORK HISTORY CSR 10/2021 to 04/2022

The Panther Group Shelby, NC

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Provided primary customer support to internal and external customers. Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

Consulted with outside parties to resolve discrepancies and create expert solutions.

Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

Delivered prompt service to prioritize customer needs. CUSTOMER SERVICE REPRESENTATIVE 10/2019 to 03/2020 C3I Solutions Kings Mountain, NC

Answering phones and assisting customers with any issues regarding the company product

Responding to email daily as well .

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Provided primary customer support to internal and external customers. Recommended products to customers, thoroughly explaining details. Collected customer feedback and made process changes to exceed customer satisfaction goals.

Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.

MANAGER 06/2014 to 06/2015

Aaron's Sales And Leasing Shelby, NC

In charge of managing sales,

Billing and Filing documents

Taking payments and adjusting accounts

Faxing documents and Managing credit

Answering phones and Debt collection making sure everyone is given excellent customer service

Accomplished multiple tasks within established timeframes. Developed and maintained relationships with customers and suppliers through account development.

Recorded inventory sales into organization's weekly income report. SALES ASSOCIATE 10/2013 to 04/2014

Shoe Department Shelby, NC

Greet customers and ascertain what each customer wants or needs Describe merchandise and explain what each, operation, and care of merchandise to customers

Compute sales prices, total purchases and receive and process cash or credit payment

Answer questions regarding the store and its merchandise Assisted in arranging stock display and transfers

Greeted customers and identified their requirements Sold products to customer and ensured customer satisfaction Achieved sales goal through add on sales

Followed customers on purchases and recommended new upcoming events and products

Analyzed and resolved customer issues.

Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.

Provided positive first impressions to welcome existing, new and potential customers.

Helped customers locate products and checked store system for merchandise at other sites.

Answered customer questions regarding sizing, accessories and proper care for merchandise.

Engaged with customers to effectively build rapport and lasting relationships.

Solved customer challenges by offering relevant products and services. Achieved perfect attendance and on-time record.

Trained and developed new hires in company processes, product knowledge, customer service and selling techniques. Boosted sales by conferring with customers to evaluate purchase requirements and recommend best-fit company offerings. Developed, marketed and sold full range of products and support services. Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.

SALES ASSOCIATE 05/2013 to 09/2013

Kimbrell's Furniture

Assisted in all aspects of daily showroom operations and opening and closing procedures

Developed and nurtured relationships with customers Assisted in reaching and exceeding sales goals

Coordinated incoming and outgoing shipments and managing phone calls KEY HOLDER 09/2010 to 02/2011

Add company name, Inventory stock and reorder when inventory drops to a specified level

Instructed staff on how to handle difficult and complicated sales Hired, train, and evaluate personnel in sales

Assign employees to specific duties

Enforce safety, health, and security rules

Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised

Plan budgets and authorize payments and merchandise returns. EDUCATION Shelby High School, Shelby, NC 05/2006

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