Victoria Cottrell

Hardworking employee enthusiastic about learning the work field inside and out.

Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities. Knowledgeable and dedicated customer service professional with extensive experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated Customer Service Representative with over 5 years of retail experience in fast-paced, team-based environments. Driven and proven successful at achieving established targets and team goals.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Skills

Excellent

Phone etiquette

Excellent

Front desk

Excellent

Host/hostess experience

Excellent

Cash handling

Excellent

Filing

Clerical experience

Rice, VA, 23966

+1-434-***-****

adtpz1@r.postjobfree.com

Excellent

Excellent

Microsoft Word

Excellent

Serving

Excellent

Sales

Excellent

Office experience

Excellent

Guest services

Excellent

Inventory control

Excellent

Multi-line phone systems

Excellent

Restaurant experience

Excellent

Data entry

Excellent

Millennium

Excellent

Stocking

Excellent

Debits & credits

Excellent

Medical office experience

Excellent

Bookkeeping

Excellent

Microsoft Word (4 years)

Excellent

Medical office experience (1 year)

Excellent

Microsoft Excel (4 years)

Excellent

Microsoft Office (4 years)

Excellent

Office Management

Excellent

Technical Support

Technical Support

Excellent

Excellent

Account management

Excellent

Retail store support

Excellent

Professional telephone demeanor

Excellent

POS systems expert

Excellent

Money handling abilities

Excellent

Multi-line phone talent

Work History

2022-04 - Current Service Advisor

Love's Travel Stops & Country Stores, South Hill, VA Pleasantly greeted customers and asked open-ended questions to better determine needs.

Maintained high customer satisfaction standards to meet or exceed targets.

Developed estimates by costing materials, supplies and labor. Escalated incidents to next level to remain compliant with company's standards and procedures.

Informed customers of service specials, completion times and service expenses to provide exemplary customer service.

Handled customer issues with confidence, using complex problem solving to provide effective resolution.

Documented problems and corrective actions to maintain records. Investigated and resolved customer inquiries and complaints quickly. Promptly responded to inquiries and requests from prospective customers. Responded to customer requests, offering excellent support and tailored recommendations to address needs.

Increased efficiency and team productivity by promoting operational best practices.

Communicated professionally with colleagues, freelancers and clients. Enhanced productivity levels by anticipating needs and delivering outstanding support.

Provided ongoing guest service.

Educated customers about billing, payment processing and support policies and procedures.

Implemented and developed customer service training processes. Trained staff on operating procedures and company services. 2021-04 - Current Receptionist

Glow Med Spa, VA

Answer and placing phone calls at a fast pace

How to manage Inventory and pay roll, As well as scanning/ processing paperwork

I also manage the inventory, and sending and receiving paperwork and packages

Answered central telephone system and directed calls accordingly. Managed multiple tasks and met time-sensitive deadlines. Confirmed appointments, communicated with clients and updated client records.

Checked-in visitors, distributed visitor badges and managed logbooks to comply with security initiatives.

Provided callers with address, directions, company website and related information.

Responded to inquiries from callers seeking information. Troubleshot copy machines and printers and scheduled service as needed. Kept reception area clean and neat to give visitors positive first impression. Scheduled and confirmed appointments and meetings for senior management team.

Provided clerical support to company employees by copying, faxing and filing documents.

Maintained confidentiality of information regarding clients and company. Resolved customer problems and complaints.

Corresponded with clients through email, telephone or postal mail. Answered phone promptly and directed incoming calls to correct offices. Answered large volume of incoming calls daily to resolve customer issues and schedule appointments.

2019-08 - 2020-04 Teaching Assistant

Steps Head Start, Farmville, VA

Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.

Assisted teachers with classroom management and document coordination to maintain positive learning environment. Supported classroom maintenance and upkeep, organizing books and materials.

Maintained safety and security by overseeing students in recess environments.

Recorded grades for coursework and tests in online reporting system. Delivered personalized educational, behavioral and emotional support to individual students to enable positive learning outcomes. Presented wide range of information to students using hands-on instructional techniques for effective comprehension. Implemented practice exercises and group assignments to assist students in quick information grasping.

Created lesson materials, visuals and digital presentations to supplement lesson plans.

Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.

Worked with teacher to optimize learning plans based on student test grades and evaluations.

Partnered with teacher to plan and implement lessons following school's curriculum, goals and objectives.

Completed daily reports on attendance and disciplinary performance. 2019-01 - 2020-03 Hostess

la parota grill, Farmville, VA

how to maintain professionalism with co-workers as well as guests Communicating with many guest, such as exchanging conversations on the phone and in person

Also I had a great experience learning how to keep an organized and clean work environment

Sadly my career of being a hostess was cut short due to covid-19 Assigned patrons to tables suitable for needs and restaurant section rotation.

Cultivated positive guest relations by managing information and orchestrating speedy seating.

Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.

Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.

Supported servers, food runners and bussers with keeping dining area ready for every guest.

Documented reservations, alerted servers and managers of large groups and prepared seating.

Watched dining area staff to evaluate server loads and calculate accurate wait times.

Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction. Collected information from arriving customers to seat groups or place them on waitlist.

Answered customer questions about hours, seating and menu information. Collaborated with kitchen to inform customers of wait times and answer questions about food.

Used cash registers and credit card machines to cash out customers. Monitored seating area and checked restrooms regularly to keep spotless. Assisted managers with quickly resolving service- and food-related issues. Informed servers of newly seated parties for speedy service. Monitored front entrance for new guests while assisting servers by taking and delivering drink orders.

2018-04 - 2019-05 Waitress/Hostess

Merk's Place, Farmville, VA

I learned how to properly greet and establish conversation with guests, I learned how to handle multiple tasks at once (multitasking) I learned how to maintain professionalism with co-workers as well as guests I always made sure our work space was at top shape, with cleanliness and organization, this job was very helpful with teaching me life long experiences that I would have to know in the future Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.

Informed customers about daily and seasonal specials. Inspected dishes and utensils for cleanliness.

Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

Stayed up-to-date on menu changes to help customers make food choices.

Greeted new customers, discussed specials and took drink orders. Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.

Bussed tables during busy periods to assist staff and quickly turn over tables. Used cash registers and credit card machines to cash out customers. Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.

Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business. Kept server areas clean and stocked to increase efficiency while working tables.

Folded napkins and prepared silverware sets to provide adequate supply for host station.

Enlisted coworkers' assistance for multi-order delivery to avoid spilling or dropping food.

Bussed and reset tables to keep dining room and work areas clean. Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

2016-08 - 2020-05 High School Diploma

Prince Edward County High School - Farmville, VA

2017-08 - 2021-05 Associate's degree

Southside Virginia Community College - Keysville, VA

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