Sales Associate Manager Account

Account Manager Account Executive

QUALIFICATIONS PROFILE

Dynamic and results-driven professional, with proven track record in core business process, client relations and retention, and product development and promotions within the telecommunications industry. Armed with extensive experience in relationship building, solutions selling, business operations, and staff performance management. Efficient in ensuring highest level of customer service by providing their needs. Known as a team leader, recognized for contributing to the achievement of business goals. Equipped with strong communication, leadership, organizational, and interpersonal skills. Proficient in using Microsoft Word, PowerPoint.

FUNCTIONAL SKILLS WITH EXPERIENCE

Strategic Sales Management Account Management

Held full responsibility in selling business class solutions, which included PRI voice circuits, voice lines, internet connectivity, point-to-point connectivity, broadband service, firewall, web hosting, and voice lines

Functioned as a sales associate, accountable for selling fragrance for men and women

Exemplified strategic management for the account base of customers, which involved resolution of service issues and billing problems

Oversaw designated account base and accommodating various billing questions in a timely manner

Expertly managed accounts with emphasis in upselling voice and data circuits, web hosting, long distance, and Cisco & Nortel solutions for more than 500 customers

Led strategies for selling communications to business-to-business customers, including frame relay, point-to-point data circuits, long distance, local phone lines, and voice mail

Superior Customer Service Business Operations

Provided oversight to the delivery of business class services, focusing on internet access, VoIP, and sip trunks

Took charge of processing credit applications and monitoring inventory stocks

Monitored cold calling for business class solutions, which focused on integrated t-1 service, firewall service, dedicated internet service, web hosting DSL, and voice lines

Cross-functional Collaboration and Training

Assumed full accountability in facilitating training for new employees of the company

WORK CHRONOLOGY WITH ACCOMPLISHMENTS

Echo 24

Sales Engineer June 2018 - March 2020

Create sales contacts and appointments in a business-to-business sales environment selling, IP Telephony, surveillance camera systems, structured cabling, fiber optics, sound applications, and wireless applications.

Cultivate key relationships with business owners in preparing and presenting solutions to their specific business needs.

Extensive experience cold calling business to business customers.

Experience networking with established business partners and business events.

YP Marketing Solutions – Columbus, OH

Digital Account Executive April 2016 - August 2017

Sold the first direct mail order to a government agency in the amount of $1.4K; surpassed the quota for the first month out of training of $1.8K first month on a ramp quota of $900; and first to accomplish goal on a team of six digital account executives of full quota.

Wow Business – Columbus, OH

Senior Account Executive October 2014 - October 2015

Established partnership with the construction group for the expansion of Wow Fiber and Coax network.

Worked with Salesforce to schedule follow up reminders, update funnel activity to management.

Time Warner Business Class – Columbus, OH

Senior Account Executive January 2012 - October 2014

Capitalized on industry expertise in driving the growth of the Time Warner network through the use of Network Expansion Group.

Earned promotion as senior account executive in October 2012.

Experience with Salesforce to schedule follow up reminders, update funnel activity to management.

Macy’s – Columbus, OH

Sales Associate May 2011 - June 2012

Succeeded in consistently meeting sales plans according to revenue and credit applications sold.

Windstream Communications – Columbus, OH

Account Executive February 2008 - May 2010

Earned designation as the top producing account executive throughout the office of seven account executives.

One Communications – Columbus, OH

Account Executive January 2007 - February 2008

Successfully achieved 100% of a $1,750 worth of quota on a monthly basis.

LDMI – Columbus, OH

Account Representative March 2005 - January 2007

Successfully implemented services which involved order acceptance and getting customers billing by the next billing cycle and received recognition from the company.

SBC – Columbus, OH

Senior Account Manager February 2001 - March 2005

Accomplished 110% of quota for net new revenue of $1K and $10K equipment quota in 2002.

Attained #2 rank for the overall Midwest Region.

Gained promotion to senior account executive in May 2003.

Cincinnati Bell Long Distance – Dublin, OH

Senior Account Representative October 1996 - February 2001

Obtained promotion as senior account representative in June 1998 after two years upon employment.

PROFESSIONAL DEVELOPMENT

Proficient with Salesforce, Microsoft Office, and PowerPoint

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