Customer service Magistrate Court

Lissette McGhee

*** ******* **** ** **** H-***

Lawrenceville GA 30046

Email:******************@*****.***

(7o6)585-7486

Objective

Efficient customer service professional with 6+ years of experience in call Centers and hospitality service. Adept at handling 50+ calls on a daily basis While consistently resolving client issues smoothly and quickly. And able to provide clear Customer service in one language. Seeking to apply customer service and problem-solving expertise to benefit your company as a call center representative. Grayson insurance team leader

2009-2012

● Trained new call center team member to always meet the team’s high standards.

● Maintained a track record of 13 consecutive months where team exceeded company service goals

● Achieve or exceed target insurance sales quota of 20,000/ no consistently, surpassing 95% of co workers

● Sell a variety of insurance products to businesses and individuals, achieving a 25% success rate Reynolds’s and Reynolds’s

Call Center Representative

2014-2017

Communication: Good written and verbal communication skills via email, phone and direct customer assistance

• Time management: Ability to organize and plan efficiently to keep track of Timeline, meetings all deadlines

• Attention to detail: Strong attention to detail, highly organized and careful Administrative Assistant

Answer a volume of over 200 phone calls each day, directing them to their destination. Complete monthly inventory and order any necessary supplies Communication with customers and scheduling for payment. Facilitate payment process and mail out invoices. Coordinate payment plans for all sales team members. Evaluated the efficiency of the front office and reported recommendations for improvement Answered phones and directed phone calls to the correct department Mailed out acceptance package Collected payments from customers

● Handle 50+ customer interactions per day, giving detailed, personalized, friendly, and polite service to ensure customer retention and satisfaction

● Memorized all company products and service to be able to answer Customer question quickly and efficiently and increase upsells

● Collect source data such as customer names, addresses, phone numbers, credit card information for over 1000 customers and enter data into customer service software

● Proficient in video conferencing platforms such as zoom hangouts and Skype, able to communicate with customers across a variety of channels Outgoing and friendly Mail Processing Clerk with 8 years experience in mail room operations. Dependable team member works well in fast-paced systematic environments. Possesses excellent communication and problem-solving skills. Core Qualifications

Able to lift 75 lbs

PC and MS Office knowledge

Dexterous

Problem-solving skills

Mathematical aptitude

Equipment maintenance and operation

Detail-oriented

Punctual

Communication: Good written and verbal communication skills via email, phone and direct customer assistance

• Time management: Ability to organize and plan efficiently to keep track of Timeline, meetings all deadlines

• Attention to detail: Strong attention to detail, highly organized and carefully Experience

Mail Processing Voter registration,2017-2022

mimeographs bar-code sorters computer scanning equipment and optical character readers.

Transport mail to designated areas based on destination using forklifts and automated trains.

Bundle label and direct sorted mail to proper location for pick-up. Mail Processing Clerk

scales to weight parcels and determine correct postage. Verified legibility of addresses sufficiency of postage paid accompanying documentation accuracy and mail/parcel packaging for proper processing. Monitored sorting equipment for jam and functionality. Mail Processing Clerk

contents mail sacks and totes onto conveyor belt to be culled and sorted. Manually sorted odd-sized mail and isolated mail with specialty handling instructions. Inspected incoming parcels for damages and re-wrapped as necessary. McPherson overnight 2022

Picking, packing Rf scanner, label order

High school: south dade high school

Diploma

Jones College: law

Lissette McGhee

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