Customer Service Sales Associate

Jeffrey Klausen

Candidate Current Location

Beaverton, OR

If out of state – reason for relocating

Local

Availability to Interview

Anytime

Date Available to Start

Immediately

If previous Intel experience, please provide:

No

- Engagement type (CW or FTE)

N/A

- Dates employed

N/A

- Name used when employed at Intel

N/A

- Eligible to return per HR Hotline?

N/A

Please explain why you feel this candidate is best fit for this position / provide any additional comments

Task oriented and hardworking employee with good experience as technician, customer service and labor looking for a position where he can help others accomplish tasks.

He has worked in cleanroom and have good knowledge

of safety protocols.

He has good knowledge of Microsoft Office and Outlook.

Summary

• Over 4 years of wafer chip production experience manufacturing various products used in semiconductor industry.

• Five years of customer service, cashier and cash handling and cash register operating experience in the electronics and retail sectors.

• Knowledge of using a variety of maintenance tools and equipment.

• Accurate, meticulous, skilled at following intricate & detailed instruction.

• Ability to safely work or come in contact with chemical, physical (noise, etc.) or biological agents.

Education

High School Diploma

Century High School, Hillsboro, Oregon

Skills

• Customer Service

• Work well under pressure

• Responsible & independent

• Ability to multi-task

• Machine Operating Experience Dependable & Efficient

• Teamwork

• Goal oriented

• MS office/Word and Outlook

• Manufacturing

• Maintenance

• Assembly

• Blueprint Reading

• Troubleshooting, repair, and installation

• Production Support

• Quality Control

• Clean room protocols

Work Experience

Shipping Lead

Tillamook Country Smoker, Bay City, OR 06/2020 to March 2022

• Get all the shipments pulled and loaded on trailers.

• Make sure the order pullers who work for me are getting their orders done.

• Confirm orders at end of day for invoicing, emails, conference calls.

Food Prep/Dishwasher

WCCC, Hillsboro, Oregon 12/2019 - 04/2020

• Wash and sanitize all pans, utensils, and dishes.

• Clean, sanitize, and maintain dish machine.

• Unload dishes and utensils from dish machine and organize them properly.

• Empty trash containers regularly.

• Maintain a clean work area and kitchen by sweeping and mopping as needed.

• Perform additional cleaning duties as requested.

• Clean food prep stations and equipment.

Material Handler 10/2018 -11/2019

Pinnacle Workforce Logistics - Salem, OR

• Supports coordinating and consolidating inventory; make physical and systemic material moves.

• Keeping a clean safe work environment recycling packing materials a couple times a day/as needed.

• Primary responsibilities include assisting the receiving, allocating, consolidating, inventory movements.

Cashier/Customer Service

Plaid Pantry, Cornelius, Oregon 03/2016-09/2018

• Greeted customers, answered general questions, directed then to desired products, took payment using credit, debit or cash and made accurate change.

• Stocked shelves completed all end of shift paperwork and ensured a balanced till at the end of shift.

• Sold money orders and lottery products.

• Maintained clean and safe work areas, cleaned restrooms and back storage area.

Handyman/Construction

Self-Employed, Aloha, Oregon 02/2014-02/2016

• Perform basic tasks including painting and filling crevices, clean facilities and managing maintenance repairs.

• Perform repairs on company machinery, equipment or appliances.

• Detect and report the need for major maintenance repairs.

• Regularly check community spaces to identify issues with litter, mechanical failure or breakdowns.

• Respond to clients’ maintenance requests in a timely and professional manner.

• Repair plumbing, electrical and safety systems.

Manufacturing Technician

Triquint, Hillsboro, Oregon 07/2012-01/2014

• Cleaned and processed semiconductor chip sets used in the production of various cell phones.

• Cleaned silicon and gallium arsenic semiconductor wafer using chemical baths, automatic wafer cleaners and compressed air blowers.

• Cleaned semiconductor wafers using chemical baths, automatic wafer cleaners and compressed air blowers.

• Performed visual inspections and electronic test equipment and precision measuring instruments.

• Worked with hazardous materials in a cleanroom environment including specialized sterile bunny suits, gloves, face mask and shoes.

• Responsible for ensuring both environment including specialized and health & safety production standards are being met for each shift.

Soldering Operator

St. Jude Medical, Tigard, Oregon 01/2012-06/2012

• Manufactured various hi-tech medical equipment in an assembly line format using soldering gun and other small hand tools.

• Provided quality control checks in adherence with both industry and employer driven regulations.

• Cleans workpieces, using chemical solution, file, wire brush, or grinder.

• Make any necessary adjustments to machinery or processes to ensure that the required product quality is maintained.

• Performed corrective and preventative maintenance on equipment as needed or assigned.

• Operate machinery and processes to produce products of the required quality.

Sales Associate

RadioShack, Hillsboro, Oregon 11/2007-08/2011

• Ensure high levels of customer satisfaction through excellent sales service.

• Assess customers’ needs and provide assistance and information on product features.

• Welcome customers to the store and answer their queries.

• Follow and achieve department’s sales goals on a monthly, quarterly and yearly basis.

Wafer Cleaner/Board Assembler

Oregon Micro Systems, Beaverton, Oregon 12/2002-10/2007

• Tends equipment that cleans surface of semiconductor wafers after slicing or polishing.

• Places containers of semiconductor wafers into drum of cleaning machine or into heated sinks of solutions in cleaning station to remove dust, oil, wax, slurry, or debris from surface of wafers.

• Performs any combination of following duties in assembly of electronic components onto printed circuit boards according to specifications, using hand tools.

• Solders wire leads and joints on underside of board, using soldering iron, to route and connect lead wires to board and between individual components.

• Read and interpret engineering blueprints and specification sheets for a wide variety of devices and components.

MFG Questionnaire

1.Tolerance of Ambiguity: What type of work environment do you like to work in, one with a lot of structure, one with a lot of ambiguity, or a blend of both? How well do you deal with ambiguity while working?

Answer: I can work well with structure, if given a task and deadline I would complete it in time to quality standards. I can also complete an assignment on my own and make sure the outcome meets all standards.

2. Problem Solving: There may be times that you are handed an issue to fix with no direction. How would you go about problem solving the issue?

Answer: As long as I am aware of the problem, I would be able to perform on my own to resolve the issue in a timely manner to quality standards.

3. People Interaction: This position requires working with a diverse team of people. What is your approach to working with individuals on a team? What is your approach to dealing with conflicts?

Answer: . I have worked in a team environment many times in the past. I pride myself on being able to democratically resolve any issue faced.

4. Commitment to task: If given a project to work on, are you able to take it on and complete it on your own, or do you prefer someone checking in to keep you on task?

Answer: I work well when given a task to complete on my own. If unsure on a certain objective I would check in with my supervisor to ensure my objective was completed properly.

5. Teamwork: When working with a team of people to solve a problem, are you more of a team leader making decision or a team player lending?

Answer: I can be part of a team giving insight to accomplish problem solving. If a decision was needed and I felt I had the proper solution I would make sure I voiced my opinion.

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