Center Agent Call

MARGARET F KEYES

**** *. ****** **** *** #****

Phone: 702-***-****

Email: ********@*****.***

Objective

●Organized and motivated individual seeking employment where I can utilize my profound abilities to ensure company and customer satisfaction.

Ability Summary

●Exceptional customer service

●Able to work as a team and independently

●Computer skills to include Microsoft Word, email correspondence and internet navigation

●Record keeping, copying/scanning/ faxing and proper telephone etiquette

●Excellent written and verbal communication

●Excellent problem-solving and multitasking skills

●Fast learner, trainable and able to take initiative

●Always Reliable

Occupational Licenses

●Certification Title Issuing Organization Completion Date

●Pharmacy Technician Humana 09/2017

Employment History

Call Center Agent

American Express

05/2022 - 07/2022

Call Center Agent

24/7 intouch

04/2020 - 05/2022

Call Center Agent C3 Customer Contact Channels 08/2017 - 02/2020

●Mail order for prescription drugs, processed credit/debit cards for co-pays, verified information and answered any other related inquires.

Behavioral Specialist Family Impact of Nevada 11/2009 - 01/2011

●Provided counseling to client one on one in home and other settings, provided psycho social intervention to teach basic and psycho social rehabilitation. Maintained daily and weekly monitoring record provided to parent and child.

Teacher Acelero Learning Clark County 12/2000 - 03/2009

●Worked in a class of 18 preschool children ages 3-5 years

●Implemented the programs, guidelines, and procedures pertaining to

●Utilized lesson plans from the Creative Curriculum

●Provided children with great learning experiences

●Planned therapeutic indoor/outdoor activities, conducted rehabilitative screenings and observations with the child(ren) and their families

●Demonstrated Basic life skills in classroom such as keeping room clean and orderly.

●Facilitated parent/teacher conferences on regular basis.

Reservationist American Airlines 09/1999 - 09/2000

●Answered inbound calls to call center for reservations on flights, promoted sales of different products offered by the airlines, settled any discrepancies with flights, made outbound calls to passengers confirming satisfaction with airlines, processed credit cards, miles to use with travel deals, offered assistance on all calls, participated in team promotional sales. Exercised customer service.

Teacher/Trainer Child and Family Services 08/1999 - 08/2000

●Assisted children with behavioral issues.

●Provided daily living guides and tips for both children and parents.

Accessioner Associated Pathologist Labs 02/1998 - 01/1999

●Processed specimen for testing lab techs, intake, counted, identified each specimen by patient name and ID number, categorized results by alphabetical and numerical order, sent final results to person of interest and displayed excellent customer service.

Education

High School Diploma Los Angeles High School

Associate’s degree in General Education CSN

References Available on Request.

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