Package Handler Service Representative

VH Verneake Halsey

San Bernardino, CA ***** 909-***-****

********@*****.***

PROFESSIONAL

SUMMARY

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service- oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Personable [Job Title] offering [Number] years of experience resolving account and service concerns for customers. Smoothly uncovers and solves challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

SKILLS Customer Account Management

Data Entry and Maintenance

Order and Refund Processing

Understanding Customer Needs

Upbeat and Positive Personality

Efficient and Detail-Oriented

Responding to Difficult Customers

Calm and Professional Under

Pressure

Call Documentation

Time Management

Active Listening

Answering Customer Questions

Telephone Management

Handheld Computer Device

Software

Inbound and Outbound Calling

Upselling Products and Services

WORK HISTORY CUSTOMER SERVICE REPRESENTATIVE 01/2022 to 10/2022 Golden Customer Care Chatsworth, CA

Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns. Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants.

Responded to customer requests for products, services and company information.

Provided primary customer support to internal and external customers. Recommended products to customers, thoroughly explaining details. PACKAGE HANDLER 09/2019 to 12/2021

Fed Ex Ground Bloomington, CA

Used hand-held scanners and physical logs to accurately track item movements.

Assembled, sealed and loaded packages into correct trucks. Removed jams and unblocked conveyor system to maintain flow of goods. Followed verbal and written instructions to properly move and ship products.

Alerted supervisors and coworkers of hazards and other issues for quick resolutions.

Prepared pallets of boxes for easy transportation between customer and storage locations.

Prevented load shifting or damage by using bracing and strapping techniques.

Removed debris and hazardous materials from packing area to avoid contamination.

PICKING PACKER 10/2017 to 09/2019

Coupang Riverside, CA

Supported current production needs by moving items between equipment, conveyors and staging areas.

Graded and packaged finished products, transporting items for additional processing, storage or shipment off-site

Documented production information via daily system logs and discussed issues with management.

OPERATOR/DISPATCHER 11/1995 to 10/2008

AT&T Pasadena, CA

Directed dispatching, routing and tracking of [Number] fleet vehicles. Maintained updated and detailed records of calls in physical and electronic database.

Closely monitored dispatch board to triage and prioritize over [Number] daily calls.

Planned, organized and managed work of subordinate staff to accomplish consistent work within organizational standards.

Evaluated and adjusted over [Number] routes based on daily needs, available workers, traffic hazards and weather conditions. Sent out [Job title] drivers to assist [Number] hourly callers based on locations, needs and worker availability.

Trained [Number] new employees in various procedures and gave feedback on daily work performance to increase productivity and caller satisfaction by [Number]%.

Increased area coverage by [Number]% through effective scheduling and detailed location monitoring.

Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.

Received new orders, prepared documentation and assigned personnel. Monitored flow of paperwork and directed information to appropriate departments.

Facilitated communications between customers and field personnel to answer questions or resolve concerns.

Responded to over [Number] daily caller requests with information about assistance and timeframes.

Served as mediator when appropriate to settle conflicts and discrepancies between field personnel and management.

Assessed regulatory and operational risks for escalation to management. EDUCATION GED 07/1982

Lincoln Sr High School, E. St. Louis Il

Contact this candidate