ANN MARCHANT adtpwy@r.postjobfree.com

*** ***** ** *****: 302-***-****

Wilmington, DE 19810

EDUCATION:

Saint Joseph University, Philadelphia, PA

Masters in Healthcare Administration with an emphasis in ethics and law, 2017

Cardinal Stritch University, Glendale, WI

Bachelor of Science, Business Administration with emphasis in health care administration, 1994

EMPLOYMENT:

May 2014 to Present- Visiting Angels, Chadds Fords, PA

Care Manager/Supervisor

Responsible for creation of caregiver’s schedules to meet client requirements

Training and oversight of caregiver employees, development to enhance/improve/maintain performance and effective and professional relationship with clients.

Lead and inspire caregivers to achieve and improve client care outcomes and to demonstrate emotional intelligence in caring when dealing clients.

Working with core Team to meet Affordable Care Act requirements

Creation of care plans and monitor/evaluate care of clients

Conduct new caregiver staff orientation, training, and evaluations etc.

Produce schedules for clients and maintain continuity in care giving for clients

Conduct client assessments; monitor and maintain HR compliance to federal, state, and local regulations including and adhering to HIPPA.

June 2011 to 2014, Mainline Health, Malvern, PA

Patient Care Technician

Assistance in patient care

Worked in unit awarded with the Beacon Gold Award for superior care and service.

Chosen as speaker in a Schwartz round for the hospital.

Received several Five Star awards for patient care.

Took numerous training classes on cultural diversity, crucial conversations, patient care, Obama care and obtained Phlebotomy and Patient Care Certifications.

September 2009 to 2011, Sunrise Assisted Living – West Chester, PA

Care Manager

Provide elderly care

Training classes for the elderly and aging

Inventory control of supplies for unit care

Supervised night shift

July 2001 to September 2009, EAM Systems – Glen Mills, PA

Owner/Project Manager – Computerized Maintenance Management Programs/Software for businesses

Provided Water Co – CMM

Major medical supplier – CMM

Conducted risk analysis, handled administrative tasks, financial management, value analysis, critical Path method and operational/maintenance analysis.

Created a project management tracking process for operations staff

Worked with management staff to develop a project plan to be used in the professional service area

ANN MARCHANT, page 2

January 1995 to July 2001, Eagle Technology – Mequon, WI

Project Manager

Created a computerized maintenance management software course and structured the course curriculum.

Developed training and certified instructors. Also, wrote the instruction manual.

As a Johnson Controls connectivity partner, worked with JCI branch offices to secure a number of large accounts including Shriners Hospitals, Delaware River and Bay Authority, and Sinai Hospitals to assist and direct implementation and start up needs as required.

Responsible for all business development and client relationship management related to project management.

February 1990 Prudential Insurance – Milwaukee, WI

January 1995

Claims Examiner

Received Prudential’s quality bear award for customer service and accuracy in paying claims

Learned rules and regulations of Medicare

Training classes on Medicare part A and part B

SPECIALIZED TRAINING/SKILLS:

Patient Care Technician certification

SQL Server training

Multiple computerized maintenance management training

Medical Transcription certification

Certified Phlebotomist

HIPAA training and certification

References available upon request

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