Executive Assistant Call Center
Resume:
Erica Johnson
OBJECTIVE
Driven, proactive professional with proven track record seeking an
Executive Assistant position to utilize my extensive knowledge of scheduling coordination, well-developed organizational skills, technical communication, and professional discretion to positively contribute to the work environment where my support and skills will be fully expressed.
Vallejo, CA Remote Hybrid
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EXPERIENCE
Allyable, West Los Angeles, CA — Administrative
Assistant/SDR
October 2021 - April 2022
● Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
● Execute record filing system to improve document organization and management.
● Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
● Supported room reservations, agenda preparation and calendar maintenance for programs, meetings and events.
● Act as a gatekeeper; consistently demonstrates solid understanding of priorities and proactively manages calendars across multiple time-zones
● Professionally interact with senior leaders and anticipate their needs, experience with senior leaders/executive management and external clients
● Responsible for administrating executive management meetings on behalf of manager; maintain agenda, schedule meetings, take minutes and track follow-up items when necessary
● Plan, coordinate and lead special projects including coordinating organizational activities and large-scale events such as town halls, leadership offsites or social events
● Complete ad hoc administrative requests in a timely and thorough manner
● Coordinate multi-city travel arrangements and process monthly expense reports
● Discretion in dealing with confidential information in all aspects of work
Frontline Focus, Novato, CA — Account Executive
June 2006 - Present
● Preparing reports for management and advising management on the allocation of resources to best accomplish objectives
● Forecasting, performance reporting, and expense management as a business partner on this dynamic team
● Supporting budget process, building long-range operating plans to support business imperatives and developing rolling forecasts to ensure resources every quarter are consumed at maximum effectiveness
● Assisted with operationalizing and cultivating a more SKILLS
Microsoft O ce
Multitasking and Time
Management
O ce Equipment Operation
Multi-Line Telephone
Systems
Meeting Planning
Remote Conferencing
Directing Callers
Client Facing
Executive Travel Management
Electronic Records and
Management
Budget Management
Administrative Procedures
Organizing and Categorizing
Data
Meeting Minutes
Confidentiality and Data
Protection
Able to adapt to changing
environments
data-driven planning process and improved monthly and quarterly reporting
● Coordinated various planning cycles (annual planning, quarterly forecasts and monthly outlooks), while providing strategic analyses and recommendations
● Prepared monthly journal entries and reconciliations for month end close as well as monitor financial data related to grants and contracts
● Utilize creativity and storytelling to develop and implement fundraising strategies
● Applied the power of relationship building and collaborate across teams and all levels of an organization to move the work forward
EDUCATION
Peirce College, Woodland Hills, CA — Bachelor of Science Crescenta Valley High School, La Crescenta, CA — High School Diploma
PROJECTS
Women’s Jewish Vocational Services, Los Angeles, CA — 2016
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