Customer Service Food Runner

ABIMAEL DELGADOGARCIA

Denver, CO ***** 720-***-**** **************@*****.***

SUMMARY

Dynamic Waiter experienced in FOH and BOH functions. Engaging communicator with exceptional customer service and food-handling skills. Skilled in memorizing menu items and taking accurate drink and food orders. Hardworking Server, Food Runner, Back Waiter, Bartender with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

SKILLS

Point of Sale (POS) system

operations

Check payment processing

Special dietary requirements

High-volume dining

EXPERIENCE

04/2021 to Current Server

Doug's Dinner Breakfast Restaurant Centennial, CO Communicated with guests about breakfast items available and politely answered questions.

Monitored food and beverage levels and quickly replenished. Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

02/2004 to 09/2011 Waiter, Food Runner, Back Waiter Il Fornaio Restaurant Denver, CO

Stocked server areas with supplies before, during and after shifts. Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.

Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales. Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times. 01/2012 to 11/2017 Server, Bartender

North County Taqueria Denver, CO

Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.

Operated POS terminals to input orders, split bills and calculate totals.

Managed bar area, cocktail design and menu and handled inventory, regulation compliance and customer relationships. 09/2017 to 03/2019 Food Server

El Chingon Fine Dining Mexican Restaurant Denver, CO Operated POS terminals to input orders, split bills and calculate totals.

Satisfied customers by topping off drinks and anticipating condiments, napkins and other needs.

Promoted desserts, appetizers and specialty drinks to optimize sales.

03/2019 to 04/2021 Bartender, to Go Orders, Shift Leader La Loteria Taqueria Denver, CO

Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements. Delegated tasks to employees and monitored activities and task completion.

Supervised, motivated and led employees to maintain productivity and customer service levels.

Reviewed work orders to perform freight movement and deliveries.

EDUCATION AND TRAINING

GED

Pickens Technical College Aurora, CO

LANGUAGES

English:

Professional

Spanish:

Native/ Bilingual

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