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Customer Service Cook Time

Washington, DC
November 26, 2022

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Douglas LLoyd 202-***-**** Washington, District Of


english Fluency

Verbal and Written Communication Passenger Assistance

Punctual and Reliable

Customer Service


Calm Under Pressure

Vehicle Maintenance

Clean Driving Record

Valid Driver's License

Navigational Systems and GPS Safety Protocols

Flexible Schedule

Time Management

Traffic Law Observation

Documentation and Recordkeeping

Route Determination

Friendly and Outgoing

Maintenance and Repair

Relationship Building

Route Management

Vehicle Inspection

Confidentiality Understanding

Driving and Transportation

Safe Driving Techniques

Active Listening

First Aid/CPR


Youth Mentoring

Restorative justice training

Conflict resolution

Victim impact training

Culinary certification

Serve safe certification

Food handling certification


Driver Alto DC - Washington, DC 04/2022 - Current

Achieved consistently high customer scores due to exceptional service.

Utilized GPS to optimize routes and continuously meet estimated delivery times.

Documented daily mileage, gas and other data.

Monitored traffic conditions and applied defensive strategies to avoid accidents.

Saved fuel by leveraging GPS to identify faster routes.

Performed pre-trip inspection checks and reported problems to supervisor.

Transported riders to designated stops according to predetermined schedules.

Transported clients to specified destinations safely and on-time.

Logged deliveries, drop-off times and special conditions in Paycor system.

Checked vehicle after shift for damage.

Interacted with customers pleasantly to meet needs and drive satisfaction.

Coordinated with team members and remained flexible in work scheduling to meet service needs. Demonstrated professional conduct with clients to deliver outstanding customer service. Inspected vehicle before and after every trip to assess performance and maintenance requirements. Performed activities on time while maintaining regular attendance and punctuality to support scheduling and work coverage.

Youth Mentor GrowupGrowout(Credible Messenger) - Washington, DC 04/2021 - Current

Talked with individuals, sharing positive life experiences to encourage improved self-esteem and boost socialization.

Recommended coping mechanisms and offered guidance to individuals dealing with intense problems. Monitored and provided assistance with such activities as homework, fitness and sports, art and literacy. Keep information confidential except in cases pertaining to abuse, neglect or threats. Created programs to promote independent functioning, embracing individuality.

Collaborated with peer mentoring program members to devise new methods to generate interest and participation.

Planned service activities to promote community interaction and restorative justice.

Utilized social media sites to communicate upcoming initiatives with the community.

Implemented opportunities for joint collaborative projects to generate interest among peers.

Cook Regional Addiction Prevention INC - Washington, DC 04/2021 - 12/2022

Trained, managed and guided kitchen staff to improve overall performance, service quality and productivity. Operated ovens, fryers and mixers safely to prevent kitchen accidents and machinery malfunction. Maintained safe operations of food prep equipment to reduce complications and retain safety procedures. Replenished food items from inventory and rotated ingredients.

Grilled and deep fried various foods from meats to potatoes.

Carried pans, kettles and trays of food to and from work stations, stove and refrigerator. Enforced proper sanitation practices to prevent spoiling or contamination of foods.

Regulated oven, broiler and roaster operations for cooking at correct temperatures.

Coordinated orders to expedite food from the kitchen according to cook time and delivery time. Interacted with wait staff regarding special orders for customers with food allergies and gluten intolerance. Prepared dishes in a fast-paced environment working with teammates to maintain a high customer satisfaction rate. Set up and performed initial prep work for soups, sauces and salads.

Maintained consistent quality and high accuracy when preparing identical dishes every day. Wrapped, dated and labeled food items in storage for safety and freshness.

Chopped, diced and sliced vegetables and fruit ahead of rush periods.

Followed established procedures and requirements for safe food handling, storage and service. Managed portion control using correct utensils during preparation and plating.

Used standardized recipes and other instructions to prepare food.

Streamlined food preparation and presentation tasks and recommended changes to boost cost savings. Sanitized workstation at end of shift to minimize risk of salmonella and other food-borne illnesses. Executed proper techniques when preparing menu item ingredients.

Memorized new menu items and ingredients quickly to help customers select items meeting needs and preferences.

Monitored supply inventory and rotated stock to maintain optimal freshness and reduce waste. Received and stored food and supplies.

Operated kitchen equipment in alignment with OSHA protocols and manufacturer instructions. Handled advanced thawing and food pre-preparation for upcoming meals.

Adhered to regulatory standards regarding safe and sanitary food prep.

Made meals in accordance with company standards and requirements.

Improved overall kitchen efficiency through hard work, leading to a better working environment. Maintained a clean and orderly appearance throughout the kitchen and dining area.

Cook Cumberland FCI - Cumberland, MD 06/2010 - 12/2020

Created diverse cuisines for full restaurant, special event, catering and tasting menus. Directed staff in the restaurant kitchen and field to maintain department objectives, standards, guidelines and budget.

Trained kitchen workers on culinary techniques.

Maximized customer satisfaction and team operations by executing command-based structure and staff performance oversight.

Assessed inventory levels and placed orders to replenish goods before supplies depleted. Streamlined kitchen processes to shorten wait times and serve additional guests.

Oversaw kitchen employee scheduling to meet coverage needs and avoid wasted labor. Helped staff adhere to tough restaurant requirements through practical discipline and motivation. Improved performance of team members resulting in high-quality meals produced daily. Performed as head chef to maintain team productivity and restaurant quality.

Assisted with interviewing, hiring and training kitchen personnel.

Supervised kitchen food preparation in demanding, high-volume environments.

Liaised closely with kitchen and front-of-house personnel.

Conducted frequent line checks to keep food at proper temperatures in holding zones. Plated food according to restaurant artistic guidelines to promote attractive presentation. Planned and managed menus for weekly offerings and special events.

Collaborated with Managers to educate 3-5 employees on menu and procedural changes. Redesigned training program for new employees t

Developed and standardized new recipes to diversify kitchen offerings.

Managed inventory records and suppl

Managed portion control using correct utensils during preparation and plating.

Followed established procedures and requirements for safe food handling, storage and service. Chopped, diced and sliced vegetables and fruit ahead of rush periods.

Wrapped, dated and labeled food items in storage for safety and freshness.

Maintained consistent quality and high accuracy when preparing identical dish

Oversaw food preparation, production and presentation according to quality standards.

Maintained optimal inventory levels and kept food costs in line with budget limitations.


Douglas Lloyd

Location: Washington DC

Phone Number: 202-***-****

Email address:

Summary: A well rounded multi talented individual who has worked in the fields of Prep-Cooking and leading a cook crew of five,Youth mentoring and skill builder with youth,and Driving professionally with over 15 years of cooking experience and 2 years of youth mentoring and 1 year of professional driven experience. I am hard working and energetic and willing to learn and be an asset to any profession that I choose or choose me.

Education and Training

Washington DC Department of Education Washington DC 04/1995


Credible Messenger Boot Camp Washington DC

Youth Services


Restorative justice experience with DYRS,

Restorative justice (DYRS)

WAIT certification(Washington Aggression initiative training

Credible Messenger Boot camp youth training program.

Certified Culinary art by department of labor,Certified in food handling by department of labor.

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