Assurance Analyst Qa
Resume:
Denise Hutton
***********@*****.***
Summary
Highly motivated IT Quality Assurance Analyst experienced in the healthcare industry working with a variety of systems including but not limited to Healthcare Reform as well as a Certified Pharmacy Technician along with previous experience as a Medical Coordinator in the Non Profit Industry. Reliable and resourceful, works well independently or in a team oriented environment. Experienced in working under pressure, meeting deadlines and exceed quotas. Hard-working, quick learner, and highly motivated to succeed. Public speaking experience as well as experience presenting training sessions to Business Analysts regarding necessary documentation and testing strategies in order to achieve quality requirements and in turn quality testing. Specialties: Information Technology, Healthcare, Pharmacy, Non Profit, Project Management Technical Skills
Quality Assurance
Program Management
Information Technology
Project Management
Quality Center
System Testing
Rational Quality Manager
Software Documentation
Microsoft Office
Professional Experience
Lead QA Analyst at PNC Bank
May 2016-2020
Project: Worked on information system as Lead Quality Assurance Analyst in the Pittsburgh Area. Created documentation and worked closely with the development team Writing test plans, test cases and tracing requirements to test cases. Submit defects found during testing and follow up to completion of accurate and quality fixes.
Used formal QA / Testing methodology and processes
Used HP Quality Center or similar tool for managing defect life cycle Web Testing experience
Wrote functional test plans and scripts to ensure proper design functionality in accordance with test plan objective
Used various testing tools including RQM Suite, Mercury Test Director, Caliber, Confluence, Jira and Quality Center
Evaluated and tested new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines
Wrote, revised, and verified quality standards and test procedures for program design and product evaluation to ascertain quality of software
Reviewed new or modified programs, including documentation, diagram, and flowchart, to determine if program will perform according to user request and conform to guidelines
Tested program for validity of results, accuracy, reliability, and conformance to establishment standards
Identified differences between establishment standards and user applications and suggest modifications to conform to standards
IT Quality Assurance Analyst at Giant Eagle (Contract Position) February 2016 - March 2016 Project: Worked on mobile application as a Quality Assurance Analyst which entailed creating test cases, testing, requirement gap analysis, submit defects, tracking progress of defect resolution resulting in quality fixes being implemented.
Lead QA Analyst at Armada Supply Chain (Contract Position) April 2015 - May 2015
Project: Worked on Supply Chain information system as Lead Quality Assurance Analyst in the Pittsburgh Area. Created documentation and worked closely with the development team Writing test plans, test cases and tracing requirements to test cases. Submit defects found during testing and follow up to completion of accurate and quality fixes.
Client: Highmark, IT Quality Assurance Analyst
January 2014 - April 2015
Projects: Worked on multiple strategic initiatives including healthcare reform billing, the implementation of a new product from inception to implementation, regression testing for multiple systems and was a member of the Creative Strategic Initiatives team.
ICIS
o Wrote test cases from scenarios based on requirements and actual performance of the system.
o Collaborated with Business Analysts to ensure accuracy and quality performance between ICIS and all the systems that intertwined with it. o Created power point presentation of ICIS for training purposes. o Regression tested all systems that flowed through ICIS as well as ICIS itself.
Pharmacy Utilization Management o
Created test cases from
requirements
o Tested the system for issues and reported issues via RQM o Follow up and closure of issues
o Held position of Quality Coordinator for person on leave
Health Information Billing System –PeopleSoft Accounts Receivable- Health Care Reform o Brought onboard for a troubled project as a core member of SWAT team o Found many inconsistencies with testing methodology utilized and brought it to attention of project manager
o Worked with accounts receivable and found billing issues o Worked closely with a team to resolve issues
Responsibilities:
Used formal QA / Testing methodology and processes
Used HP Quality Center or similar tool for managing defect life cycle Web Testing experience
Wrote functional test plans and scripts to ensure proper design functionality in accordance with test plan objective
Used various testing tools including RQM Suite, Mercury Test Director, Caliber, Confluence, Jira and Quality Center
Evaluated and tested new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines
Wrote, revised, and verified quality standards and test procedures for program design and product evaluation to ascertain quality of software
Reviewed new or modified programs, including documentation, diagram, and flowchart, to determine if program will perform according to user request and conform to guidelines
Tested program for validity of results, accuracy, reliability, and conformance to establishment standards
Identified differences between establishment standards and user applications and suggest modifications to conform to standards
Became a core team member on Swat Project to assist in the successful completion of an at-risk project
Worked on projects related to Health Care Reform to ensure government standards were being met
Working on multiple projects simultaneously to ensure proper testing, test plans, and requirements were covered
Experience with Ultra Edit, SOAP UI, and running SQL Queries Client: Highmark, Quality Assurance Analyst Consultant July 2011 - January 2014
eClipse and FLOW
o Wrote test cases from use cases and requirements from inception to implementation. o Gap analysis of requirements
o Formal presentation to entire team of test cases created for sign off o Testing the system for issues and reporting of issues found o Follow up of resolved issues for verification and closure of issues via RQM
Responsibilities:
Quality Assurance Analyst at Highmark in a contract position which entailed writing test scripts from Use Cases, Testing newly developed software, Utilizing tools which include but are not limited to: RQM, Test Manager, and SharePoint
Quality Assurance Analyst at McKesson Pharmacy Systems July 2008 - February 2010
Wrote functional test plans and scripts to ensure proper design functionality in accordance with test plan objectives
Skilled in testing in a Java-based environment
Skilled in quality assurance testing tools including Mercury Test Director, Caliber, Confluence, Jira and Quality Center
Evaluated and tested new or modified software programs and software development procedures used to verify that programs function according to user requirements and conform to establishment guidelines
Wrote, revised, and verify quality standards and test procedures for program design and product evaluation to ascertain quality of software
Review new or modified program, including documentation, diagram, and flowchart, to determine if program will perform according to user request and conform to guidelines.
Test program for validity of results, accuracy, reliability, and conformance to establishment standards.
Identify differences between establishment standards and user applications and suggest modifications to conform to standards.
Admissions Representative at Bidwell Training Center January 2006 - January 2008 (2 years 1 month)
As an admissions representative for a nonprofit educational institution, my position included giving presentations twice weekly, touring of the training center, tracking of prospects, relationship building, etc...
Medical Coordinator at Brother's Brother Foundation January 2003 - January 2006 (3 years 1 month)
Employed as a Medical Coordinator for a non-profit agency in which I coordinated all aspects of the donations of Pharmaceuticals and Medical Equipment for distribution overseas
Allocated multi-million dollar donations to partnering organizations and managed all aspects of those donations from start to end
Scheduled shipping, documentation, legal aspects of donations, pharmaceutical tracking, and created and nurtured business relationships with both donors and recipient partnering organizations. Education
● University of Pittsburgh o
Sociology, 2006 - 2006
● Bidwell Training Center o
Certificate, Pharmacy Technician, 2002 -
2003
● Community College of Allegheny County
o Liberal Arts
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