Package Handler Crew Member

Dasiah Tatum

Covington, LA *************@*****.*** 985-***-****

SUMMARY

Charismatic detail-oriented, problem solver with four (4) years of customer service experience. Gained numerous skills and abilities while employed in fast-paced work environments. Including collaboration, organization, and technology know-how: Microsoft Excel and Word, Windows, and iOS. Aiming to use the acquired knowledge in a new opportunity.

WORK EXPERIENCE

The Home Depot

Cashier / Covington, LA / April 2022 to Present

●Assists customers by providing customers with fast, friendly, accurate, and safe service

●Process checkout and/or return transactions

●Maintains front-end area

●Provides customers with product information and location

●Provides first-level escalation for customer issues

●Assists training and supervision of other Front End Associates

FedEx Ground

Package Handler / Independence, MO / May 2022 – January 2022

●Loaded and unloaded packages in a high-volume, fast-paced warehouse environment

●Confirmed FedEx Ground system continued processing incoming and outbound packages

●Evaluated packages for damages, sizing issues, quality, and confirmed matches within the system

●Responsible for sorting packages, lifting, scanning, placing packages, and other warehouse duties

●Assembled and sealed packages to ensure that each piece is successfully delivered

●Collaborated with other team members and managers with process improvement and resolving warehouse/delivery issues

Amazon

Team Member (Temp) / Kansas City, MO / May 2019 – August 2019

●Received, observed, and certified correct placement for shipping

●Scanned, sorted, and stacked packages on pallets, to help get customers ready for processing and delivery

●Facilitated Amazon’s super-fast (2-hour or less) delivery service

●Use technology like scanners, computers, and handheld printers

●Guaranteed product meets quality requirements

●Followed and guaranteed warehouse and delivery safety protocols

Paciugo Gelato

Team Member / Independence, MO / May 2019 – August 2019

●Took and prepared orders for customers, including cash register transactions

●Responsible for opening or closing shift duties

●Cleaned and organized the work area throughout each shift

World of Fun

Crew Member / Kansas City, MO / June 2017 – July 2018

●Responsible for day-to-day operations of food and beverage service, including working the cash register

●Greeted guests, answered questions, and resolved complaints

●Offered quick and friendly customer service

●Assured proper food storage, cleaning, and delivery in compliance with Health Code and Safety

●Assisted with catering and special events

EDUCATION

Associate Degree – Business Management

North Iowa Area Community College, Mason City, IA

High School Diploma

Van Horn High School, Independence, MO

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