Supervisor Security Customer Service

Gary N. Polignone

*** ******** · Lynnfield · MA *1940

781-***-**** · ***********@*****.***

Summary

Supervisor for the MBTA for over 19 years managing large union work force daily performing a wide variety of functions throughout the years. Responsible for scheduling, field services workers, technicians, train attendants and OSHA training, while providing outstanding customer service to the public.

• OSHA Training • Personnel Management • Scheduling • Customer Service

• CPR Training • Escalation Management • Cash Management • Operations Central Control

• Security • Forecasting Daily Workloads • Supply Management • Vendor Management Licenses / Certificates

• 2A/1C • Fall Protection

• OSHA Excavation Safety • Confined Space Safety

• Signal Person • Equipment Frequent inspection & PPE Safety

• Forklift / Telehandler OSHA 1910.178 • Hoisting & Excavation Safety

• MEWP’s / Boom Lift and Scissor Lift • Rigger

Experience

Command Management Services –Military Customer Service Agent, Newton, MA– October 2022 to present

• Directs control over all aspects of the MEPS Support Services Contract

• Coordinates with key MEPS recruiting staff, hotel, transportation, and any other CMS vendors to ensure each authorized service applicant arriving at the hotel receives all services as directed

• Performs applicant check-in/orientation and checkout

• Performs room, kitchen, meal and facility inspections

• Forecasts daily support requirements

• Communicates with military representatives, regional manager and hotel staff

• Resolves minor problems

• Completes paperwork, entering information manually and electronically

• Reconciles monthly charges and billing

• Inventories company assets

• Maintains the ability to work regularly scheduled hours as communicated and maintains regular attendance to ensure contract compliance

Site Supervisor Security – SSC Security, Various Site Locations in MA – February 2022 to September 2022

• Responsible for maintaining the safety and security of the client premises, including its employees and assets as stated in company policies, oversee surveillance operations and the security team for efficient patrols and the development of safety plans across the organization

• Observe and report activities and incidents at client site, provide for security and safety of client property and personnel

• Periodically patrol to check for irregularities and to inspect protection devices and fire control equipment

• Preserve order and when necessary, act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises

• Control access to client site or facility through the admittance process

• Patrol assigned site on foot or in vehicle; check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems and unauthorized persons

• Protect evidence or scene of incident in the event of accidents, emergencies or security investigations

• Respond to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather and other incidents

• Prepare logs and reports as required

Security Officer – Securitas, Wilmington, MA – October 2021 to January 2022

• Observed and reported activities and incidents at client site, provide for security and safety of client property and personnel

• Periodically patrolled to check for irregularities and to inspect protection devices and fire control equipment

• Preserved order and when necessary, act to enforce regulations and directives for the site pertaining to personnel, visitors, and premises

• Controlled access to client site or facility through the admittance process

• Patrolled assigned site on foot or in vehicle; check for unsafe conditions, hazards, unlocked doors, security violations, blocked entrances and exits, mechanical problems and unauthorized persons

• Protected evidence or scene of incident in the event of accidents, emergencies or security investigations

• Responded to incidents of fire, medical emergency, bomb threat, flooding, water discharge, elevator emergency, hazardous materials, inclement weather and other incidents

• Prepared logs and reports as required

Manager/Owner - Healthy Animal Franchise – Beverly, Beverly, MA - July 2019 to April 2020

• Managed daily store operations for Pet Food store franchise on the north shore

• Managed employee's daily schedules, hiring, firing, recruiting, training, etc.

• Handled all inventory of items daily pricing, supply ordering, returns, etc.

• Worked closely with vendors on ordering of pet food, supplies, and being able to forecast future sales

• Cash Management of all daily sales, sales receipts, balancing register daily and outstanding bank balances

• Provide outstanding customer service to the public which increased monthly sales volumes Inspector of Subway Operations - Massachusetts Bay Transit Authority, Boston, MA - June 1998 to August 2017

• Managed subway operations which consisted of 100 employees working daily on each of the lines of service

• Managed scheduling for all 3 shift of Union workers against tight deadlines and public services

• Managed mobile operations unit for Operations Control Center & Training, dispatch, yardman, train starters, train attendants and some technical staff

• Maintained yearly training courses and schedules according to local and state standards and OSHA guidelines.

• Provided employee on the job training, personnel issues, advancement opportunities, etc.

• Provided cost saving methods for employee to improve their performance while achieving company goals.

• Fostered positive working environment with team members and provided employee growth opportunities.

• Handled all public customer complaints, concerns, issues, and problem resolution in a timely manner.

• Maintained MBTA's service levels meeting or exceeding the public's expectations constantly.

• Provided outstanding customer daily and go above and beyond to solve customers' issues daily. Driver/Merchandiser – Lovers Leap / DBA Pepsi Cola Bottling Co., May 1985 – June 1987

• Drove a route in the North Shore area providing service to customers

• Delivered, stocked and rotated product on store racks, displays and coolers on a daily basis

• Communicated status of orders and any relevant issues to store employees and owners

• Provided customer service to resolve any issues and keep lines of communication open between company, store customers and store owners or employees

Manager - Sandwich World, Boston, MA - March 1982 to May 1998 (full and part time)

• Manage famous sub shop located in downtown crossing area of Boston

• Manage operations of retail food distributors in delivery of all food products to shop

• Managed daily inventory of store supplies, ordering, food preparation and daily deposits

• Managed employees scheduling, Training, hiring, firing, forecasting of daily workloads

• Fostered positive work environment and daily procedures for all employees to follow

• Provided outstanding customer service meeting or exceeding monthly sales goals consistently Education

Mobile Elevating Work Platforms (MEWPs)

Saugus High School, Saugus, MA

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