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Customer Service Team Member

Havertown, PA
November 26, 2022

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Terrance Richardson

Address: Upper Darby, PA, ***82

Phone 610-***-****


Team oriented heart-felt leader that strives to support the organization and its internal and external associates. Strategy focused, goal oriented, and analytical problem solver.


Client acquisition

Business development

Analytical problem solver

Account management

Strategic planning

Coaching and mentoring

Extensive personal network

Customer Service


Work History

Sous Chef

Iron Hill Brewery, Ardmore PA April 2020 – Current

Increased kitchen efficiency by streamlining processes, reducing waste and mentoring team members on proper procedures.

Maintained high standards of food quality by reviewing shipments, overseeing preparation and monitoring food safety.

Coordinated and organized all restaurant inventory.

Motivated staff to perform at peak efficiency and quality.

Maintained effective supply levels by monitoring and reordering food stock and dry goods.

Purchased food and cultivated strong vendor relationships.

Maximized quality assurance by completing frequent checks of line

Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.

Certified Trainer

Iron Hill Brewery, multiple locations April 2019 – Current

Opened 2 Iron Hill Locations and trained over 200 new restaurant employees in correct operations, kitchen procedures and Iron Hill Team Member Indoctrination

Directed work of efficient team maintaining accurate sales, inventory and order documentation.

Capitalized on customer up-sell opportunities resulting in increased revenues.

Built deep relationships with store managers, business owners and distribution partner sales teams by employing industry expertise and knowledge, retail strategies and sales tactics.

Drove team and company profits by developing and strengthening relationships with industry partners and potential clients.

BOH Key Manager

Iron Hill Brewery, Media/Ardmore, PA 2008 – April 2019

Planned and directed high-volume food preparation in fast-paced environment.

Supported smooth back of house activities through steady product flow and accurate pricing.

Followed operational procedures and enforced product standards, quality, and consistency.

Established and updated staff schedules and assignments to optimize coverage of peak times.

Mentored kitchen staff at all levels to prepare each for demanding roles.

Cultivated positive relationships with vendors to source best ingredients at best prices.

Initiated training for new team members on culinary techniques to improve productivity and increase kitchen workflows.


PennWood High School, Lansdown PA 2003

Serve-Safe Manager Certified 2016

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