Customer Service Representative

A highly motivated and results-oriented professional with excellent qualifications relating to CUSTOMER SERVICE. Efficient and detail-oriented. Resolve problems with tact and diplomacy, analyze any situation, promptly formulate and execute a plan. Set the bar for quality customer service and react promptly to always exceed client expectations.

Key Strengths Include:.

• Lasting customer and co-workers relationships built on trust and respect.

• Effectively communicate, service and improve customer service on small to large customer accounts.

PROFESSIONAL EXPERIENCE

**My Career experience also includes Retail Customer Service employment such as Office Manager for YLCW, Inc. which owned many Retail Businesses within Orange County, CA, Thomasville Furniture, Macy’s Inc.

California Faucets - Huntington Beach, CA 2021- Present

Customer Service Representative (Remote)

Heavy phones on a rolling call system requesting ETA on open orders, Product and price inquiries, Lead times for Finishes, expediting of Hot orders needed.

Receive Heavy emails handling Purchase Orders, Documentation to release hold on orders, Cancellations or changes on orders, RMA’s received daily.

Handle daily proofing of Company Orders, working with Production Department on any additional assistance needed for Customer orders for information to customer.

US Lines, LLC- Newport Beach, CA 2011-2016

Import Customer Service (Premier Desk)

Oversee handling of Key Accounts. Provide vessel summaries and specialized reporting as needed by using several systems for needed information. Liaise with Sales on Key Account Notifications sent of key issues or problems on a daily basis. Answer incoming calls assisting customers,

brokers and freight forwarders with all questions or concerns with professionalism. Research, follow-up

and resolve customer problems regarding import shipments in a timely fashion. Act as liaison between

customers and overseas agents. Answering of heavy phones and emails needing immediate assistance.

Work with terminals and railroads websites daily in researching key accounts and incoming calls needing

immediate information as to location of customers ocean freight. Maintain Customer database. Accomplishments;

• Supervisors received letters from several of my Key Accounts and US Lines, LLC sales persons pleased with the customer service they had been receiving. Copies of letters given upon request.

Maersk Distribution Services, Inc. - Downey, CA 1992-2009 Client Manager / Sr. Account Representative

Oversee operations totaling Several Millions in annual revenue within several customers spread over wide range of United States. Ensure ultimate client satisfaction. Equipment control planning for OTR trucks, LTL, and UPS depending on customer daily needs. Disposition of all warehouse operations. Scheduled all inbound containers and daily outbound freight shipments. Training of employees for customer service roles and new systems for warehouse inventory control. Knowledge in Customer Compliance and chargeback issues due to Companies Major Accounts shipping to various DC’s as Wal-mart, Target, JC Penney, etc. Familiar with ASN systems. Handling Customers daily billing for over 15 years. In charge of over, short and damaged freight reports. Handled all customer claims. Communicated daily with customers, customer vendors and brokers.

Accomplishments:

• Troubleshoot on major accounts as needed to analyze and solve major issues. Was asked to take over customer accounts until situations under control.

• Transferred to billing department for 2 years to assist department to achieve the processing of billing to customers in a timely manor.

• Assist with new customer start ups including new warehouse inventory control system Manhattan WMOS.

• Assist at several company facilities as needed to assist.

• Received recognition for flexibility to handle positions needing to be filled temporarily while continuing to complete own responsibilities,

Special Dispatch of California – La Mirada, CA 1999-2002 Consolidation Manager

Managed new Third Party Logistics division within existing Transportation Company. Handled Hiring and training of all employees. Supervised daily staffing of personnel in accordance to customers needs. Disposition of all warehouse operations. In charge of over, short and damaged freight reports. Control of all

scheduled Inbound containers and LTL freight delivered to facility. Scheduled all daily outbound freight. Daily accuracy and customer service satisfaction. Inventory control and Reports sent to customers on daily

basis.

Prause Interiors- Owner, Huntington Beach, CA

Full charge of companies responsibilities and finances during the 20 years working full time in Interior Designing.

Handled all of Companies presentations, Bookkeeping, phones, ordering of samples and materials. Supervised complete job between vendors and contractors, etc. of each Interior Design job until fully completed.

Gross income approximately $90,000 within first year.

CERTIFICATIONS AND TRAINING

Interior Design training – Newport, CA

EDUCATIONAL BACKGROUND

Warren High School - Graduate

Computer Skills: Windows • Word • Excel • AS 400 • SAP•

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