Assistant Office Customer Service

ADESAFI GREEN

*** ******* **. **, *** *A, Conyers, GA 30012 • 516-***-**** • ************@*****.***

Highly effective public relations professional with 8 years of experience. Offering an array of skills in the area of global communications.

SUMMARY OF QUALIFICATIONS

Customer service skills Informed decision-making skills. Team building skills

Public speaking/Presentations Problem resolution skills Work independently and as a team

Written and verbal Computer software skills: Verbal & written communication communication skills Microsoft Office and Google skills PROFESSIONAL EXPERIENCE

MOLDING TECHNICIAN

SRG Global, Covington, Georgia 10/2021-Present

§ Setting molds in injection molding presses in an efficient, calculated, and safe routine with quick mold changing times.

§ Adhere to all plant policies, procedures, and work instructions to ensure quality, productivity, and safety.

§ Thoroughly retrieve and process products in a timely manner prior to shipping. ASSOCIATE

Kohls, Conyers, Georgia 9/2021-5/2022

§ Consistently used the 5 step GREAT program while interacting with customers: Greets and Engages Customer, Requests Credit, Explains Savings, Asks to Complete the Survey and Thanks the Customer

§ Processed customer packages to ship to Amazon warehouses.

§ Trained new employees to utilize Amazon package scanners and setting up shipping boxes.

§ Unloaded merchandise up to 50+ lbs.

MANAGER

Lake Erie Facility, Conneaut, Ohio 01/2015-4/2021

§ Interview and hired employees for laundry room positions.

§ Managed inventory and ordered various products, such as soaps and detergents, as needed.

§ Reviewed maintenance issues and worked with maintenance team to facilitate repair of equipment. STAFFING COORDINATOR

South Pointe Hospital, Warrensville Heights, Ohio 04/2003-01/2006

§ Staffed five medical care units with nurses for first (1st) and second (2nd) shifts.

§ Created schedules for several units such as 9ICU, 3MED, 6MED, 7SURG, and SUBACUTE/REHAB.

§ Delegated and conducted daily patient care check-ins to assess proper patient care.

§ Catered to a precise nursing matrix, meeting its requirements daily.

§ Calculated the acuity (performance rate) of each unit.

§ Conferenced with managers to assess specific nursing needs. CRSC REPRESENTATIVE

Lockheed Martin, Cleveland, Ohio 02/2004-09/2004

§ Assisted retired veterans with combat related special compensation.

§ Created a scripted financial portfolio specific to retired veterans.

§ Ensured retiree’s funds were processed and paid in full.

§ Calculated due funds for Army, Marine, Navy, and Air Force veterans. ASSISTANT OFFICE MANAGER

Kekst & Company, New York, New York 12/1994-03/2003

§ Managed a staff of eighty (80) for the top-rated public relations firm in the country.

§ Assisted with the communication of client sensitive data to Reuters, Dow Jones, Associated Press, Bloomberg, and the Wall Street Journal.

§ Managed the purchasing of office supplies and inventory.

§ Assisted in resolving interoffice conflicts regarding schedule changes and overtime needs.

§ Developed a comprehensive client sensitive document routing system within three months; Kekst & Company still uses this system of distribution for sensitive documents.

§ Coordinated video conferencing for large company meetings. EDUCATION

Towards Employment, Career Readiness Training 05/2021-Cleveland, Ohio Baruch College, Business Management/Marketing courses 8/2002-4/2003 -New York, New York Andrew Jackson High School, Diploma Graduated 1995 -Queens, New York

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