Nurse Leadership

EDUCATION

DOCTORATE OF NURSING PRACTICE (IN PROGRESS)

Massachusetts General Hospital Institute of Health Professions, Boston, MA

MASTER OF PUBLIC POLICY AND MANAGEMENT

University of Southern Maine, Edmund S. Muskie School of Public Service, Portland, ME

BACHELOR OF SCIENCE IN NURSING

University of Southern Maine, Portland, ME

DIPLOMA IN NURSING

Massachusetts General Hospital School of Nursing, Boston, MA

EXPERIENCE

Currently working on completion of DNP from MGHIHP October 2021 - current

February 2021 – October 2021

NORTH READING BOARD OF HEALTH

Public Health Nurse

COVID Contact tracing, follow-up, education, and vaccination clinics.

April 2019 – February 2021

HOBOKEN UNIVERSITY MEDICAL CENTER, CAREPOINT HEALTH

Hoboken University Medical Center is a hospital located in Hoboken, New Jersey. It was founded in 1863 as St. Mary Hospital and operated under that name until 2007. The hospital is owned by Hudson Hospital Opco, known as CarePoint Health, a for-profit organization that also owns Bayonne Medical Center and Christ Hospital.

Administrative Director Emergency Department

Provide leadership and direction for the Emergency Department staff in providing care to this patient population. Oversee the education and orientation of new and existing staff. Evaluations, consultation, throughput and financial review of departmental needs. Collaboratively developing strategic plan with ED Administration and staff. Ongoing Disaster Management during current COVID-19 pandemic. Successful Survey by The Joint Commission and Department of Health Review.

November 2017 - March 2019

From October, 2017 - April, 2019 completed a Biostatistics course at

MGHIHP, presented at professional conferences in Scottsdale, AZ, New Jersey

and Maine and taught TNCC courses. I was a Consultant/Contributor to the new addition of the Emergency Nurses Pediatric Course (ENPC) in the area of Disaster Care of the pediatric patient. Involved in lobbying state and national legislators for pertinent Healthcare Issues. Currently writing a blog for the SADN for publication in addition to an article to be submitted for publication. Mentoring and coaching nurses in the field. Caring and advocating for family members in Massachusetts and New Jersey during their post-operative courses.

April 2017 – October 2017

HACKENSACK UNIVERSITY MEDICAL CENTER, Hackensack, NJ

Hackensack UMC is a 900-bed non-profit, research and teaching hospital located seven miles west of New York City, in Hackensack, Bergen County, New Jersey, providing tertiary and healthcare needs for northern New Jersey and the New York metropolitan area. HUMC is affiliated with the New Jersey Medical School of Rutgers University.

Interim Administrative Director for the Emergency Trauma Center (ETC)

Provided stability during the leadership transition phase of the ETC for the 85,000 patient visits per year. In collaboration with administration and the medical staff developed a set of goals that created the foundation for growth and positive direction for the Department.

Selected Accomplishments:

Recertified Centers for Excellence:

DSC Multiple Trauma DSC Diabetes

DSC Stroke DSC STEMI

DSC LVAD

■Facilitated restructuring of Patient Flow for Prompt Care and Joint Evaluation Treatment, which decreased door to provider and discharge times.

■Collaborated with providers and ETC nursing leadership in developing and completing a 30-60-90 plan.

■Reached out to Community Emergency Medical Services for improved collaboration.

■Worked closely with Human Resources to develop and implement a plan for recruitment and retention of staff.

■Changed staffing mix based on patient needs.

■Improved ETC and inpatient relationships.

■Directed preparation for Department of Health visit and successful opening of completed renovations of patient area.

■Participated in Joint Commission Sweeps in preparation for Joint Commission Survey.

■Improved milieu among staff within the ETC.

■Behavior modeling, mentoring and coaching of staff.

October 2016 - January 2017

KENT HOSPITAL, Warwick, RI

Kent Hospital is a member hospital of the Care New England Health System. The second largest hospital in the state, Kent is 359-bed acute care hospital located in Warwick, RI, southwest of Providence. Kent is a teaching hospital and employs more than 2,300 employees and a medical staff of 600.

Interim Educator for the Emergency Department

Served as the primary educational resource to the Emergency Department with 71,000 annual visits. Developed new and revamped existing educational programs that supported a focus on standards of nursing practice, operational efficiency, and patient satisfaction. Served as a role model and content expert for patient care activities and standards of practice.

Selected Accomplishments:

■Developed and implemented a preceptor program for the department.

■Developed the didactic and practical components and implemented an orientation program for a cohort of new ED nurses.

■Provided education and just-in-time training for staff on new equipment, processes, and procedures.

■Provided situational role modeling with ED staff and demonstrated professional behavior and competent patient care practices.

■Provided teaching and coaching to charge nurses in order to promote enhanced decision making and the development of leadership behavior.

■Developed and revised department policies and procedures that better reflect current standards and evidenced based practice.

2015 – 2016

MONTEFIORE MEDICAL CENTER, Albert Einstein College of Medicine-Weiler Hospital, NYC, NY Director of Nursing, Emergency Medicine

Provided leadership and direction for the emergency department services of this 431 bed academic urban medical center in the Bronx in NYC. Reported to the Assistant Vice President of Nursing/Campus Administrator with responsibilities for patient care delivery for 77,000 annual emergency department visits. Established processes and promoted consistency for all major activities and processes including standards of practice, resource allocation, performance standards, employee engagement, community involvement, patient satisfaction, and internal and external alliance building.

Selected Accomplishments:

■Initiated major performance improvement projects with focus on improving Door-to-Doc times and overall triage efficiency and effectiveness. Actions implemented included introduction of daily/inter-shift huddles, role modeling of behavior, education, and sharing results.

■Established positive interdepartmental relationships with pharmacy, radiology, laboratory, and security as a means to tackle significant throughput challenges.

■Established educational initiatives with modules including The Triage Process, Patient care for DKA, and Care of the CHF patient.

■Worked successfully within the Montefiore system of four hospitals to treat and transfer patients as needed to assure patient safety and maintain Montefiore market share.

■Implemented hospital practices and expectations on a clear and consistent basis relative to absenteeism and tardiness.

■Successful recruitment into permanent staff RN positions reducing dependence on traveler/agency nurses.

■Improved staff engagement by role modeling, clear and consistent expectations, and environmental changes for staff lounge, away from the work area.

2014 – 2015

BETH ISRAEL DEACONESS MEDICAL CENTER (BIDMC), Boston, MA

Clinical Advisor, Urgent Care Center at Chestnut Hill

Completed one-year engagement at the Urgent Care Center, one of the newest ventures of Beth Israel Deaconess Medical Center. Opened in August 2014, the Center was the first affiliated external urgent care of BIDMC that provides care and critical patient access. Responsible for start-up activities in establishing market share, volume projection, achieving patient satisfaction, public relations, orienting and on-boarding medical, nursing, and clinical staff, establishing evaluation mechanism for nursing and clinical staff, counseling nursing and clinical staff, and establishing evaluation and assessment processes for Center patient care program.

2012 – 2014

GEORGE WASHINGTON UNIVERSITY HOSPITAL (UNIVERSAL HEALTH SERVICES), Washington, DC

Manager, Surgical Services

Managed nursing care delivered by a staff of 65 employees on 39 bed surgical inpatient unit at a 371-bed, for-profit, academic medical center with a medical staff of 875 and a nursing staff of 800. Nursing unit cared for patients post-operatively after surgeries including general, trauma, bariatric, vascular, ENT, thoracic and plastic.

Selected Accomplishments:

■Increased unit staffing productivity to 105% over six months by managing census, controlling NH/PD, and reducing overtime.

■Achieved improvement in HCAHPS score higher than 90% in three domains.

■Achieved zero CAUTIs and CLABSIs for six months.

■Served as a lecturer for hospital wide training in Service Excellence for employees.

■Led and received Bariatric Center of Excellence recertification through the Metabolic and Bariatric Surgery Accreditation and Quality Improvement Program.

■Successful Joint Commission and DPH Surveys.

■Participated in Certificate of Need (CON) for Kidney and Pancreas Transplant Institute and

achieved approval from the state.

■Improved collaborative practice with physicians.

1997 – 2011

TUFTS MEDICAL CENTER, Boston, MA

Patient Access Manager (2008 – 2011)

Oversaw and directed Patient Access activities at a 284-bed, non profit, academic teaching hospital with five affiliated hospitals, a network of more than 1,700 physicians and a nursing staff of 1,200. The Emergency Department is a Level 1 Trauma Center seeing 40,000 patients a year.

Selected Accomplishments:

■Decreased Emergency Department Length of Stay (LOS) by eight hours over a period of 12 months.

■Instituted the hospital one-call admission process for referring physicians.

■Served as Nurse Administrator for emergency preparedness/disaster planning.

■Served as hospital representative to Boston Hospital Emergency Consortium and New England Disaster Consortium ensuring patient focused activities and hospital representation.

■Taught classes – emergency preparedness to medical staff and nurses, including Disaster Planning and Disaster Nursing.

Administrative Clinical Manager (1997 – 2008)

Administrator on site, responsibilities included staffing, crisis intervention, employee relationships, and community outreach.

1991 – 1997

MAINE MEDICAL CENTER, Portland, ME

Charge/Staff Nurse, Emergency Department (Permanent and Per diem positions)

Provided direct patient care and patient census management at a 673-bed, non-profit and Magnet Designated hospital that employed over 6,000 people. The largest hospital in Maine and the only allopathic medical school through a partnership with Tufts University School of Medicine. Responsibilities included managing acute and non-acute beds, workload assignment of staff, triage, workflow, and Interface with hospital departments, EMS and referring facilities.

1993 – 1996

TOGUS VETERANS ADMINISTRATION MEDICAL CENTER, Augusta, ME

Head Nurse, Special Care Unit

Managed nursing care on a ten bed ICU/Special Care Unit at a 167-bed facility with general medical, surgical, intermediate and mental health beds, as well as a 100-bed Nursing Home.

Selected Accomplishments:

■Developed policy and procedure for inter-hospital transfers for hospital.

■Inter-hospital transfer program nominated for Director’s Quality Award.

■Collaborated with University of Southern Maine BSN program for intensive care nursing course for college credits.

■Developed Critical Care preparatory course for RNs to sit for certification (CCRN).

■Mentor for upward mobility program, hospital wide initiative to encourage health careers particularly in

ancillary staff.

1987 – 1993

BOSTON MEDICAL CENTER (BMC), Boston, MA

Charge Nurse, Emergency Department

Provided direct patient care and patient census management at a non-profit 496-bed academic medical center, having the largest 24-hour Level I trauma center in New England. BMC employs more than 1,240 in-house physicians including 832 residents and fellows and 1,505 nurses. Responsibilities included managing acute and non-acute beds, workload assignment of staff, triage, workflow, and Interface with hospital departments, EMS and referring facilities.

1984 – 1986

LAHEY CLINIC MEDICAL CENTER, Burlington, MA

Staff Nurse, Operating Room

Provided direct nursing care in a surgical setting at a 317-bed hospital and a Level II Trauma Center with 1,200 nurses on staff. Served as Private Scrub to a General Surgeon, Circulating Nurse, Pre- operative patient teaching, and Preceptor.

1980 – 1984

NATIONAL CENTER FOR PREMENSTRUAL SYNDROME AND MENSTRUAL DISTRESS

Executive Director

Developed one of the country’s first programs to recognize and treat PMS as a disease.

*PMS is now recognized in ICD Code: PMDD.

Selected Accomplishments:

■Program development.

■Presented at national conferences and academic lectures.

■Lobbied for and obtained insurance reimbursement for diagnosis.

■Served as spokesperson to the media, television and radio.

■Hosted and presented at national and local workshops.

1971 – 1982

Held a variety of nursing positions in hospital organizations in MA, CA, NY, and NH.

PROGRAM DEVELOPMENT

■National Center for Premenstrual Syndrome and Menstrual Distress, 1980.

■UCLA Medical Center, Cardiac Rehabilitation Program, 1977–1978.

■Tufts Medical Center, Cardiology Clinical Nurse Liaison, 1975.

COMMITTEES

Hoboken University Medical Center

■Co-Chair High Utilizer Group (HUG) Committee

■Environment of Care Committee

■Leadership Committee

Emergency Nurses Association (ENA)

■Chair, Emergency Management and Preparedness Committee (2016).

■First Alternate, The Joint Commission (2016).

■ENA Liaison –Disaster Nursing Call to Action: Practice Workgroup (current).

Massachusetts General Hospital Nurses Alumnae Association (MGHNAA),

■Editor, Alumni News. 2005-2020.

■Vice President 2012.

Maine Emergency Nurses Association (MENA)

■Chair Government Affairs Committee 2016-current.

■Chair Education Committee 2015.

■President Maine Council, 2012 – 2013.

■Board of Directors, 2009 – 2012.

Hackensack University Medical Center

■Co-Chair Patient Experience Committee (2017).

■Trauma Committee

■Cardiology Care Committee

George Washington University Hospital

■Trauma Committee, Level 1 Trauma Certification, Awarded 2013.

■Service Excellence Committee.

■Workplace Violence Committee.

■Emergency Preparedness and Disaster Planning Committee.

■Wrote Nursing Piece for Certificate of Need, Kidney and Pancreas Transplant Institute, Awarded 2014.

CERTIFICATIONS

Advanced Nurse Executive Board Certified (NEA-BC)

■Certified Critical Care Nurse (CCRN),1988–Present.

■Certified Emergency Nurse (CEN), 1988 –Present.

■Basic Life Support (BLS) Provider, Current.

■Pediatric Advanced Life Support (PALS) Provider, Current.

■Advanced Cardiac Life Support (ACLS) Provider, Current.

■Trauma Nurse Core Curriculum (TNCC) Provider and Instructor, Current.

■Executive Leadership, Wharton School of Business, University of Pennsylvania, 2009.

■ICS 100, ICS 200, ICS 300, ICS 400, and ICS700.

■NIMS-National Incident Management System (FEMA).

■Center for Domestic Preparedness, Anniston, Alabama.

■FEMA – Hospital Emergency Response Training for Mass Casualties Incidents (FUND); Hospital.

■Emergency Response Team (HERT); Intermediate Hands-on Training for CBRNE Incidents.

■Duty Officer for the Health Emergency Response Team (HERT) Washington, DC 2013-2014.

■End of Life Palliative Care Train the Trainer (ELNEC) Certified, 2008.

■HAZMAT Training DelValle Institute, Boston, MA.

PROFESSIONAL MEMBERSHIPS

■American Nurses Association (ANA).

■American Association of Critical Care Nurses (AACN) Member.

■Emergency Nurses Association (ENA) Member.

■Maine Emergency Nurses Association (MENA) Member.

■Massachusetts General Hospital Nurses Alumnae Association (MGHNAA) Member.

■Northeast Tertiary Care Facilities Coalition Member.

■International Association of Emergency Management (IAEM) Member.

■Association of Healthcare Emergency Preparedness Professionals (AHEPP), grassroots member

■Society for the Advancement of Disaster Nursing (SADN)

■Sigma Theta Tau

PUBLICATIONS

■Hovey, D & Lahiff, R. A Roll For All Seasons: The Clinical Resource Nurse, Bay State Nurse, Volume 7, No. 4, Pg. 1, 6, July/August 1998.

■Hovey, D.L. and J.E. Hovey, Behavioral Gynecology – A New Frontier, OB-GYN World, Volume 1, No. 5, Pgs. 22-23, December 1984.

■Contributor to Revised Emergency Nurse Pediatric Core Curriculum (ENPC)

■ENA Publications: Topic Briefs: Co-author

•Pediatric Surge

•Plain Language Codes

•Active Shooter (Committee Chair)

•Crisis Standards of Care

AWARDS

■Compassionate Caregiver Award, The Schwartz Center for Compassionate Healthcare, 2015, Honorable Mention.

■Emergency Nurses Association Leadership Award, 2012, 2013.

■Maine Council Emergency Nurses Association Service Award, 2013.

■Nominated for the Director’s Award, Veteran Administration, Togus, Maine, 1996.

■Boston Medical Center, Outstanding Nursing Achievement Award, 1987, 1988.

PRESENTATIONS

9/11/2015 Maine Emergency Nurses Association (MENA): Pediatric Surge: Is Your Hospital Prepared?

4/2016 New England Regional Symposium (NERS): Pediatric Surge: Are You Ready?

9/2016 National Emergency Nurses Association (ENA) Annual Conference: Pediatric Surge: Planning is the Key!

9/2017 National Emergency Nurses Association (ENA) Annual Conference: Now is the Time: Personal Preparedness Can’t Wait!

9/22/2017 MENA: Legislation: Be a Participant Not an Observer

11/8/2017 Association of Health Emergency Preparedness Professionals (AHEPP): Pediatric Surge: Planning is Key!

11/29/2017 Hackensack University Medical Center, Hackensack, New Jersey; Annual Trauma Symposium: Disaster Nursing

4/22/2018 NJ Annual ENA Conference – Atlantic City, New Jersey Why’d You Bring ‘em Here? Techniques for Managing EMS to ED Handoff, Improving Care and Reducing Liability

11/7/2018 AHEPP: Emergency Preparedness, Not Just a Go-Kit.

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