Medical Billing Customer Service
Resume:
LAVANYAH ********@*****.*** ****
Dickerson Pike apt416,
LH OWSE Nashville, TN 37207
PROFESSIONAL SUMMARY
Highly effective at anticipating and accommodating customer needs. Friendly, punctual and
enthusiastic team player. Hardworking Server who thrives under pressure and goes above and
beyond to create unforgettable guest experiences. Focused Server successful at multi-tasking and
delivering prompt and friendly service to all customers. Maintains a positive attitude and a great
sense of humor during peak hours.
SKILLS
CPT, ICD-10-CM/PCS & HCPCS
CMS-1500 & UB-04 claims
Electronic Medical Records (EMR)
Government & private insurance
EOB's
Medical billing procedures
Accounts Receivable
Balancing accounts
Microsoft Office Suite
HIPAA & OSHA trained
First Aid Trained
CPR Certified
Vital signs
Communication skills
Time management skills
Customer service
Conflict resolution proficiency
Strong organizational skills
Effective workflow
EXPERIENCE
Pharmacy Technician, Vanderbilt Integrated Pharmacy,Oct 2021- Current, Nashville, TN
working under the supervision of a registered pharmacist while staying current with local, state, and
federal laws; filling and processing of of prescriptions for review by a pharmacist; manifesting, packing
and shipping prescriptions
Dietary Cook, Creekside Rehabilitation and Healing Center, Mar 2021 - Current, Nashville, TN
preparing and cooking food for patients, visitors and employees; monitoring food service for
nutritional and health safety, assisting in implementing cost control and waste management
procedures; cleaning and inspecting equipment and appliances, preparing major meals,
determining food quantities and following mealtime schedule; and overseeing and monitoring cook
assistants at work.
Cook 5, Vanderbilt University, Aug 2015 - Jan 2021, Nashville, TN
Customer service, accurate cash handling, assist with food preparation following food safety
regulations
Sanitize kitchen and service areas
Medical Billing Coder, Smiley Tooth Spa, Feb 2018 - May 2018, Madison, TN Verified
insurance benefits and entered codes into system
Made collection calls off aging report, researched and rebilled denials with
appropriate documentation
Performed pre-authorizations, generated and submitted claims to insurance carriers Entered
procedure notes and codes for billing purposes into Dentrix EHR Collected co-pays and
payments and posted on Dentrix, posted adjustments and performed write-offs
Call Center Customer Service Representative, TLK Group, May 2014 - Aug 2015, Nashville, TN
Take customer calls and provide accurate, satisfactory answers to their queries and concerns
De-escalate situations involving dissatisfied customers, offering patient assistance and support
Call clients and customers to inform them about the company's new products, services and
policies
Guide callers through troubleshooting, navigating the company site or using the products or services
Review customer or client accounts, providing updates and information about billing, shipping,
warranties and other account items
Collaborate with other call center professionals to improve customer service Help to
train new employees and inform them about the company's customer management
policies
Retail Sales Associate, Papaya Clothing Store, Jan 2014 - May 2014, Nashville, TN Cash handling,
assisted customers, directed fitting room, counted and hung shipments
Cashier/ customer service, McDonalds, Jan 2012 - Jan 2014, Nashville, TN Trained new hire in
company policies and procedures, duties and customer satisfaction Organized merchandise, kept
store clean, and assisted customers effectively and efficiently
Operated drive thru and back cash register, accurately handled cash, multi-tasking at a fast
pace
Receptionist, Aristocrats Beauty Salon, Jun 2010 - Mar 2011, Nashville, TN Handled multiphone
lines, transferred calls, took messages, and set up appointments Greeted visitors, did direct
inquires, and ensured great customer service
Cashier, Dollar General, Feb 2009 - May 2010, Nashville, TN
Cash register, balanced cash drawer after shift, greeted customers, stocked shelves and
merchandise
Caregiver, Caregivers Inc., Apr 2007 - Dec 2008, Nashville, TN
Rendered medications daily, prepared meals, and assisted clients with daily living
activities and hygiene
EDUCATION
Certificate, Medical Billing and Coding Apr 2018
Brightwood College - Nashville, TN
Completed educational trading for medical billing and coding as well as required 200hr externship
High School Diploma
Hillwood High School - Nashville, TN
May 2010
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