LAVANYAH adtpr3@r.postjobfree.com ****

Dickerson Pike apt416,

LH OWSE Nashville, TN 37207

615-***-****

PROFESSIONAL SUMMARY

Highly effective at anticipating and accommodating customer needs. Friendly, punctual and

enthusiastic team player. Hardworking Server who thrives under pressure and goes above and

beyond to create unforgettable guest experiences. Focused Server successful at multi-tasking and

delivering prompt and friendly service to all customers. Maintains a positive attitude and a great

sense of humor during peak hours.

SKILLS

CPT, ICD-10-CM/PCS & HCPCS

CMS-1500 & UB-04 claims

Electronic Medical Records (EMR)

Government & private insurance

EOB's

Medical billing procedures

Accounts Receivable

Balancing accounts

Microsoft Office Suite

HIPAA & OSHA trained

First Aid Trained

CPR Certified

Vital signs

Communication skills

Time management skills

Customer service

Conflict resolution proficiency

Strong organizational skills

Effective workflow

EXPERIENCE

Pharmacy Technician, Vanderbilt Integrated Pharmacy,Oct 2021- Current, Nashville, TN

working under the supervision of a registered pharmacist while staying current with local, state, and

federal laws; filling and processing of of prescriptions for review by a pharmacist; manifesting, packing

and shipping prescriptions

Dietary Cook, Creekside Rehabilitation and Healing Center, Mar 2021 - Current, Nashville, TN

preparing and cooking food for patients, visitors and employees; monitoring food service for

nutritional and health safety, assisting in implementing cost control and waste management

procedures; cleaning and inspecting equipment and appliances, preparing major meals,

determining food quantities and following mealtime schedule; and overseeing and monitoring cook

assistants at work.

Cook 5, Vanderbilt University, Aug 2015 - Jan 2021, Nashville, TN

Customer service, accurate cash handling, assist with food preparation following food safety

regulations

Sanitize kitchen and service areas

Medical Billing Coder, Smiley Tooth Spa, Feb 2018 - May 2018, Madison, TN Verified

insurance benefits and entered codes into system

Made collection calls off aging report, researched and rebilled denials with

appropriate documentation

Performed pre-authorizations, generated and submitted claims to insurance carriers Entered

procedure notes and codes for billing purposes into Dentrix EHR Collected co-pays and

payments and posted on Dentrix, posted adjustments and performed write-offs

Call Center Customer Service Representative, TLK Group, May 2014 - Aug 2015, Nashville, TN

Take customer calls and provide accurate, satisfactory answers to their queries and concerns

De-escalate situations involving dissatisfied customers, offering patient assistance and support

Call clients and customers to inform them about the company's new products, services and

policies

Guide callers through troubleshooting, navigating the company site or using the products or services

Review customer or client accounts, providing updates and information about billing, shipping,

warranties and other account items

Collaborate with other call center professionals to improve customer service Help to

train new employees and inform them about the company's customer management

policies

Retail Sales Associate, Papaya Clothing Store, Jan 2014 - May 2014, Nashville, TN Cash handling,

assisted customers, directed fitting room, counted and hung shipments

Cashier/ customer service, McDonalds, Jan 2012 - Jan 2014, Nashville, TN Trained new hire in

company policies and procedures, duties and customer satisfaction Organized merchandise, kept

store clean, and assisted customers effectively and efficiently

Operated drive thru and back cash register, accurately handled cash, multi-tasking at a fast

pace

Receptionist, Aristocrats Beauty Salon, Jun 2010 - Mar 2011, Nashville, TN Handled multiphone

lines, transferred calls, took messages, and set up appointments Greeted visitors, did direct

inquires, and ensured great customer service

Cashier, Dollar General, Feb 2009 - May 2010, Nashville, TN

Cash register, balanced cash drawer after shift, greeted customers, stocked shelves and

merchandise

Caregiver, Caregivers Inc., Apr 2007 - Dec 2008, Nashville, TN

Rendered medications daily, prepared meals, and assisted clients with daily living

activities and hygiene

EDUCATION

Certificate, Medical Billing and Coding Apr 2018

Brightwood College - Nashville, TN

Completed educational trading for medical billing and coding as well as required 200hr externship

High School Diploma

Hillwood High School - Nashville, TN

May 2010

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