Center Agent Call
Resume:
BREANNA
GARCIA
joannaandbreanna@yaho
o.com
Arlington, TX 76013
Enthusiastic with scheduling customers, eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding in scheduling and training in finances. Motivated to learn, grow and excel in any position and industry.
PROFESSIONAL SUMMARY
Uber - Personal Driver
DFW, Texas • 08/2021 - Current
Cabaret East - Front Desk Receptionist
Euless, Texas • 12/2016 - 08/2021
Solix - Call Center Agent
WORK HISTORY
Engaged in polite conversation when appropriate to encourage passenger comfort.
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Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
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Upheld high standards of professionalism and discretion when working with high-value clients.
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Maintained excellent condition of vehicles through re-fueling, cleaning and repairing.
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Adhered to tight schedule and met departure and arrival deadlines.
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• Logged inbound calls and all employee clock in times
• Tracked and logged funds after each day
Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
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Used internal software to process reservations, check-ins and check-outs.
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• Collected room deposits, fees and payments.
Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
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SKILLS
• Customer Satisfaction
• Customer Support
• Telephone Etiquette
• Customer Transactions
• Work Task Prioritization
• Flexible and Adaptable
• Conflict Resolution
• Self-Motivated
• Good listening skills
• Decision Making
• Responsible
Organization and Time
Management
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Kalon KLA
Arlington, TX • 09/2021
Certified: Lash Artistry
Bale Beauty Academy
Arlington, TX • 06/2018
Certified : Nail Tech
Newman International
Academy of Arlington
EDUCATION
Arlington, TX • 05/2015
Diploma
Arlington, Texas • 01/2021 - 06/2021
Holiday Inn Club Vacations Resort - Call Center Agent Arlington, Texas • 01/2018 - 07/2018
Six Flags over Texas - Guest relations Associate
&Sponsorship
03/2013 - 08/2015
Responsible for scheduling appointments ensuring they do not interfere with any other appointments
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Assist with daily calls regarding customer information and appointment scheduling
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Review submitted claims and determine if charges were considered correctly under the subscribers benefit plan
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Assist in locating in network providers for services and intake of complaints
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Delivered exceptional customer service to every
customer by leveraging extensive knowledge of products and services and creating welcoming, positive
experiences.
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Helped large volume of customers every day with
positive attitude and focus on customer satisfaction.
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Delivered exceptional customer service to every
customer by leveraging extensive knowledge of products and services and creating welcoming, positive
experiences.
•
Helped large volume of customers every day with
positive attitude and focus on customer satisfaction.
•
Adhered to company policies and scripts to consistently achieve call-time and quality standards.
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Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
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Communicated with customers regarding purchase of
seasonal and daily tickets
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Responsible for the reconciliation of any customer complaints and ticket issues
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Utilized problem solving skills to help customers through their daily requirements
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Handled various ticket transactions including advanced sales, group sales, complimentary tickets, and
promotional tickets
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• Handled all of guest concerns including park information, compliments and complaints received via phone and in person
I am a double certified lash artist, it's a side job and hobby when not working. I apply lash like hair extensions to every natural lash to enhance the eye look, so it seems as if you have a semi permanent makeup on. Great thing about my work is that although noticeable it looks all so natural. SELF-EMPLOYED LASH ARTIST
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