Customer Service Sales Consultant

**************@*****.*** Jackson, *****, United States 208-***-****

Angela Hoot

**************@*****.***, United States 208-***-**** Profile

Passionate and outgoing person with years of experience in management/leadership roles. For over 15 year's I've been involved in management positions in the airline industry, food industry and the retail industry, I have a vast knowledge of management and the role it plays in any organization. Most recently working at SkyWest, I was responsible for carrying out a variety of tasks such as customer relations, aircraft docking/moving operations and held management responsibilities. Employment History

Lead Cross-utilized Agent, SkyWest Airlines, Cape Girardeau January 2018 — August 2021

Responsible for

• Utilized booking systems and handled ticketing for passengers and their flights.

• Processing baggage for transport to locations throughout the airport and to its final destination of the aircraft.

• Carried out tasks involving receiving and dispatching aircraft from the airport. Also handled loading/unloading operations of passenger luggage, airfreight, and company mail.

• Escorted passengers safely to and from designated locations. (Helped passengers with medical disorders safely travel throughout the airport.) Sales Consultant, JC Penny, Cape Girardeau

April 2012 — August 2017

• Built genuine lasting relationships with customers. Instilled a positive picture of the company to customers and demonstrated excellent customer service skills.

• Strive to maintain excellence in the workplace and create an overall great experience for all customers. Created a strong team oriented mindset to effectively carryout duties with coworkers.

• Held high standards to better myself, drive company growth, and build customer relations.

• Made smart decisions based upon areas that needed improvement. Kitchen Manager, Balhouse Care Group, Scotland

March 2005 — November 2011

• Head of Kitchen and House operations at 27 different locations throughout Scotland.

• Responsible for hiring and training staff on assigned job functions.

• Maintained proper stock and storage of company product.

• Supervised kitchen duties and held safety as the #1 priority. Understood all safety protocols and regulations to maintain a safe workplace.

• Kitchen duties included ordering food, menu prep, and monitoring staff. Skills

Microsoft Office Word

Microsoft PowerPoint

Microsoft Excel

Microsoft Office

Computer Skills

Leadership Skills

Project Management Skills

Excellent Communication

Skills

Customer Service Skills

Teamwork Skills

Tying

Aviation

Retail

Food Production

Food Safety

Leadership Skills

Kitchen Skills

Catering

Bartending

Wine/Food

Cleaning

Guest Service

**************@*****.*** Jackson, 63755, United States 208-***-**** Education

Diploma, Carnoustie High Shool, Dundee

August 1988

• Graduated with high honors

Notes

Relocating, To: Las Vegas, Nevada

Relocating to Las Vegas for future career opportunities. Hosting

Languages

Gaelic; Scottish Gaelic

English

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