Customer Service Front Desk

Angela R. Moses

Talent Coordinator MSP

Forward-focused and action-driven

leader with expertise in cross-functional

leadership in management, performance

systems, equipment, and knowledge in

software.

Experience Education

2019-2022

Talent Coordinator Barpellam

Helping to administer the end-to-end

contingent labor hiring process for client

users •Utilizing a Vendor Management

System (VMS).

•Maintain daily, weekly, and monthly reports as necessary –Add and Change Report; manage timesheet reporting and

approvals; consideration for PMO dashboard management.

•Assisting with client and vendor presentation preparation based on needs

•Monitor assignment end dates – contacting managers to remind them of upcoming end dates •Coordinate all

Onboarding requirements to ensure compliance to client onboarding policies prior to start of assignment, follow-up with suppliers and or managers if items are not complete

•Troubleshoot and help to solve any on-boarding related issues

•Complete requested revisions in VMS (Fieldglass), including supervisor changes, rate changes, financial cost center changes, project code changes, and

uploads

•Assist Service Delivery Consultants with job requisition fulfillment needs, including confirming hire eligibility

•Maintaining contract/contact documentation

•Special Projects, as needed

•Other duties as assigned by manager

•Work with contract and work order in Fieldglass

2016-2019

Customer Account Manager American Mobile Healthcare Resolves Healthcare Professionals’ (HPs) questions or issues regarding paycheck earnings and deductions, federal and state taxation, and reimbursements in line with IRS guidelines. •Managed an account of Healthcare Professionals and maintains industry recognized benchmarks for resolution time, Average Speed to Answer, and customer satisfaction.

•Worked in partnership with an assigned group of internal business partners in order to increase higher customer retention, market share and revenue.

•Handle inbound and outbound calls along with many emails throughout the day.

•Multitask in a fast paced environment in order to resolve escalations and issues/questions from

● High School Diploma 08/2000 –

05/2004 Forest Hill High, Marshville,

NC

● Bachelor of Psychology 09/2017

–08/202019 Liberty University

● Covid-Tracer certificate John

Hopkins University 8/15/2020-

Complete

Skills

• Excellent customer service and

communication skills

•Knowledge of medical terminology

•Excellent verbal, writing skills,

maintained scheduling appointments

and detailed oriented

•Type 55 wpm

•Assumed responsibilities for

maintenance and knowledge of

Microsoft Office and office equipment

such as Fax and photocopier

•Ability to multitask in a fast-paced

environment and quickly learn new

concept

•Experienced professional with a

background in customer service,

administration, front desk clerk.

•Customer service surveys

•Successful treatment of conditions

•Accurate money handling

•Active listening skills

•Seasoned in conflict resolution

•Time Management

• Microsoft Teams

• IT Support

• Troubleshooting

• Desktop Support

Contact

1520 A Classic Drive,

Monroe NC 28112

470-***-****

**********@*****.***

Healthcare Professionals, utilizing his/her high level customer service skills.

2012-2016

Administrative Support Coordinator Accent Decor

serve as a point of contact and link between employees, internal departments, and external parties, including vendors, lenders, and customers.

•handle clerical and administrative duties,

•analyze and improve office processes and policies

•ensure that the office operates smoothly.

•Data Analysis

•Work with Netsuite

•Ordering supplies

•Depositing checks

•Mailing out checks

•work closely with one or multiple accountants.

•Maintaining ledgers, assisting customers

•preparing and distributing checks

•handling cash and invoices

•making/Answering phone calls

•basic bookkeeping

•Work side by side with CEO and CFO

•work close with the HR department interviewing potential clients

•Hiring/ firing building vendor services

•Screening visitors,

•Making travel arrangements,

•Preparing reports,

•Filing and organizing documents,

•Recording/reviewing meeting minutes

Contact this candidate