Deonte Lockhart

Houston, Texas 339-***-**** adtppm@r.postjobfree.com https://www.linkedin.com/in/deonte- lockhart/

Recent graduate of an intensive IT program focused on developing skills in technical support to obtain the Google IT Support Professional certificate. 10+ years in Sales have led to developed skills in effective communication and persistence.

RELEVANT SKILLS

Technical Support & Troubleshooting • Ticketing System • User Training & Support • Operating Systems Installation • Software Installation & Configuration • Customer Service • Windows • Linux • Domain Name System (DNS) • Networking • System Administration • SQL • Data Entry/Editing shortcuts • Key UI components • Git

EDUCATION

Merit America • Virtual

09/2022

Google IT Support Professional Certificate (Expected OR Obtained 12/2022)

● Skill development includes troubleshooting, customer support, networking, operating systems, systems administration, and security — all the fundamentals of IT support that are critical for success in the workplace; comparable to the latest CompTIA A+ certification Additional Skill Development

● Completed hands-on coursework covering Microsoft 365, Windows 10, Spiceworks ticketing system, and fundamental cloud concepts

Bay State College • Boston, Massachusetts 09/2012-2016 Business Administration and Management, Associates, 38 credits

● Marketing

RELEVANT EXPERIENCE

Customer Service Representative

• Liveops, Remote, United States 03/2022 - Present

● Assisted customers with a warm and professional attitude, always gained a request for customer surveys when closing calls

● Performed data entry for orders, customer information and coordinated shipments. Assisted customers with a warm and professional attitude, always gained a request for customer surveys when closing calls. I assisted with 50+ calls per day. Responsible for tracking and maintaining inventory

● Responsible for tracking and maintaining inventory. Most customers would have damaged/lost packages, I supported each customer to find where their package was lost or reordered the products if they were damaged.

● Ticket creation for customer who needed assistance with loss/damage/orders Remote Inside Sales Executive

•Clearlink, Remote, UNited States 10/2021 - 01/2022

● be able to work cooperatively with others as part of a team, hold own work to high standards, and inspire others to do the same

● Excel Spreadsheets for Clients (Data Entry/Creating Charts)

● In-home equipment care by connecting with the IT department and understand the computer and operator system i was provided from the company

● Internet/tv/home security/product sales; Encouraged customers to buy bundles instead of buying individual products which helped me

● Accommodating each customer with telephone or email chats. ADDITIONAL EXPERIENCE

Assistant Manager/Manager

• Cricket Wireless Authorized Retailer, Taunton, MA 09/2017 - 08/2018

● Got promoted to Assistant Manager within the year.

● Created product specifications folders/binders for staff & customers

● Customer Service by providing excellent verbal and written communications skills

● Managed 3 employees by supervising daily operations, scheduling shifts, and holding weekly staff meetings with strong leadership skills and empathy, resulting in a productive team.

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