Entry Clerk Data

HOPE ESSIEN .I.

Virtual Assistant

#** ******** ****** ******** ************ Nigeria

****.********@*****.*** +234-813-***-**** linkedin.com/in/hope-essien-6780aa69/ Summary

● Energetic Skillful and Dedicated Virtual Assistant with 5 years experience in administration, customer support and various personal assistance tasks.

● Providing technical support to over 20 customer’s enquiries, complaints remotely.

● Seeking more opportunities to showcase my professional skills. Education

University of PortHarcourt, Nigeria Sept 2006 - Dec 2010 Bachelor of Science

● Key Courses: Plant Biotechnology

Skills

Soft Skills: Organization, Time management, Communication, Multitasking, Telephone skills, Data Entry client satisfaction, Customer service, Attention to details, Computer skills, Planning Tools: Slack, Microsoft suite,Google Workspace, Asana Trello, Zendesk, Google Meet, Calendly, Zoom, Skype, Adobe Reader

Language: English - Expert French- Beginner Yoruba - Expert Work Experience

Venivinci Communications

April 2022 – September 2022, Nigeria

Customer Service Specialist - Remote

● Maintained client communication over phone and email with a high response rate of 98% and a client satisfaction score of 85%.

● Achieved client’s retention rate 40% above the company and received positive survey feedback.

● Resolving recurring products/services complaints by analyzing reports and identifying a major bottle neck which led to 70% reduction in the number of complaints for this specific issue. Catobi Nigeria Enterprises Limited

April 2014 – March 2022, Nigeria

Procurement/Administrative Assistant

● Negotiated with suppliers, subcontractors to reduce procurement spend by 15% and improved delivery lead time.

● Created a database for vetted and qualified suppliers, subcontractors using ERP, thereby expanding the force of competition resulting in significant cost saving.

● Analyzed and researched new and current suppliers to understand availability of products/services, delivery and cost.

GistMe Communication

February 2013 – April 2014, Nigeria

Administrative/Customer Service Officer

● Prepared and submitted detailed monthly reports on expenses and administrative operations with a decrease in monthly costs by 15% over the previous year.

● Successfully scheduled, planned and co-ordinated meetings, appointments, travel arrangement, hotel reservation, logistics for 5 executives.

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