Ticket Agent Customer Service

TARA NUNO

Hemet, CA ***** 951-***-**** ****.****@*****.***

Professional Summary

● Knowledgeable and dedicated customer service professional.

● Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients.

● Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed

● and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing

● relationships, cultivating partnerships and growing businesses.

●

Skills

● Receiving support Credit card processing

● Order fulfillment Key holder experience

● International sales support Money handling abilities

● Complaint resolution Recordkeeping strengths

● MS Office proficiency POS systems expert

● Multi-line phone talent

Work History

Instacart/ Grocery Shopping and Delivery

March 2020- Present

Moreno Valley, CA

● Shop for customers using the Instacart Platform

● Follow detailed instructions from customer while shopping for customer

● Exceptional communication skills

● Highly observant

● Maintain safety while delivering product in own vehicle Amtrak/Customer Service-Relief Supervisor at Call Center Feb 2009- Jan 2012 & May 2016- Oct 2019

Riverside, CA

● Oversaw employee performance to foster accurate prioritization and achievement of sales and productivity goals

● Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement

● Increased efficiency and productivity through effective staff training regarding customer service protocols and call resolution techniques

● Trained team members on performance metrics and consumer behavior identification

● Assessed personnel performance and implemented incentives and team-building events to boost morale

● Managed personnel, including scheduling for agents and product specialists to foster increased productivity

● Supervised 25 + agents in providing excellent customer service to callers requiring assistance for train reservations and travel issues Amtrak Denver Union Station/ Baggage and Ticket Agent Jan 2012- May 2016

Denver, CO

● Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs

● Informed clients of essential travel information, such as travel times, transportation connections

● Escorted guests to assigned rooms, including transporting luggage.

● Transferred luggage from train to collection areas safely and quickly using forklift and baggage cart equipment

● Used strapping and bracing techniques combined with proper balancing to prevent load shifting

● Removed orders from storage, wrapped and staged for shipments

● Kept accurate records of all incoming and outgoing shipments

● Updated daily logs with production data such as weights, destinations and delivery times to keep management updated on team activities.

● Safely cleaned industrial job sites using maximum strength cleaning solutions and equipment

● Applied correct chemical solutions and used proper equipment to avoid damage to floors and fixtures

● Used time management and efficient cleaning methods to meet deadlines

● Sanitized

● Trained Agents to safely drive and maneuver forklift Circle K /Assistant Manager

June 1997-2008

Riverside, CA

● Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities

● Rotated merchandise and displays to feature new products and promotions

● Helped with planning schedules and delegating assignments to meet coverage and service demands

● Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies

● Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses

● Acted as point of contact for vendor collaboration for contracted services

● Conducted store inventories once per quarter

● Developed and managed employee schedules, balancing individual requests and requirements with business needs

● Promoted to Assistant Manager after only 8 months with the company

● Dismantled, cleaned and replaced light fixtures.

● Performed maintenance and minor repairs on store shelves and soda dispenser

● Stripped and refinished hard surface floors to maintain quality condition and appearance

Education

Tacoma Community College

1987-1990

Tacoma, WA

Business Accounting & Bookkeeping

Merrick College

2004-2005

Riverside, CA

Medical Coding and Billing

Additional Information

Advanced in Spanish (read, write, speak)

References- Nickol Osborn 951-***-**** / John Busbee 720-***-****

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