Benjamin Turpin

adtpnx@r.postjobfree.com • LinkedIn

Phenix City, AL • 334-***-****

Summary

Operations Management Profile

Accomplished professional with extensive experience in operations, project management, sales/ marketing, client services, and process improvements while ensuring top-tier quality control and risk mitigation.

Solid history of success in defining and leading overall business operations, developing marketing/sales strategies, and creating administrative, operational, and commercial structures for business growth. Adept at identifying business opportunities and increasing revenue growth through innovative initiatives, promotions, business partnerships, and service excellence. Stellar record of revitalizing operational performance with a keen focus on continual process improvement and value-added solutions to improve overall organizational performance and aligned deliverables. Strategic planner known for managing inventory and overseeing event planning / execution, material planning, resource allocation and mobilization, and cost control. Remarkable acumen in manpower planning and integrated talent administration, performance management, recruitment, quality control, and cost reduction. Intuitive leader with success in delivering efficient leadership and support with keen focus on building top-performing teams. Articulate communicator with ability to build rapport and productive relationships with customers to realize organizational objectives.

Areas of Expertise

Strategic Planning & Analysis

Sales & Marketing Management

Risk Assessment & Mitigation

New Business Development

Quality Assurance & Control

Performance Evaluation

Continuous Process Improvement

Profit & Revenue Optimization

KPI Performance Management

Change Management

Customer Service / Experience

Project Management

Client Relationship Management

HR Planning / Strategies

Team Building & Leadership

Career Experience

Production Supervisor, Johns Manville June 2021 - July2022

Provide strategic leadership to streamline operational activities in line with regulatory compliances. Responsible for the business operation (Operations, Maintenance, Quality, Engineering, Warehouse) of 12-hour shift. Deliver quality customer services along with surpassed production standards that met organizational goals. Play a vital role in forming flow lines to plan and implement leaner value stream for cost reduction and timely delivery; interface with clients to schedule process flow and delivery date. Lead efforts to slash waste time and increased value on producing mineral wools through operation process.

Quality Assurance Supervisor, SiO2 Materials Science Jan 2021 – May 2021

Conduct product releases/rejection including review of batch production documents, review of analytical results, and comparison to specifications.

Inspects the production processes and documentation as it relates to the SI02 Material Science policies, SOP, cGMP, ISO 13485, ISO 15378, ISO 9001 standards, as well as the Si02 Materials Science Quality Manual

Oversaw and monitored the inspection and testing of materials, parts, and products to ensure established quality standards are met.

Establish inspection protocols, define sampling procedures, and determine equipment/mechanisms to be used in the testing process.

Implement and follow the Corrective and Preventive Action Program (CAPA) process to ensure effective and timely closure of CAPAs.

Provided QA input for product shipments including product release, label preparation, review and application, final label review, shipment packaging, and shipment paperwork.

Assessed causes systemically, looking beyond the obvious to determine why people, processes and/or systems are not meeting quality standards.

Performed or participated in investigations using various tools such as root cause analysis, Failure Mode and Effects Analysis, etc.

Work with management of department to ensure consistency and close gaps in coaching and training.

Assist GMP work areas in developing, implementing, and maintaining On-the-Job Training (OJT) programs.

Maintain or assist in the maintenance of calibration for equipment, to ensure that equipment and fixtures are fit for use.

Senior Operations Supervisor, Pratt & Whitney Jan 2013 – Oct 2020

Provided strategic leadership to streamline operational activities in line with regulatory compliances. Delivered quality customer services along with surpassed production goals to achieve organizational goals. Played a vital role in forming flow lines to plan and implement leaner value stream for cost reduction and timely delivery; interfaced with clients to schedule process flow and delivery date. Steered significant efforts to slash waste time and increased value on producing blades through operation process.

●Saved cost over $645K per annum by leading project that condensed work/rework from acid stains on airfoil engine from 22% to less than 1%.

●Participated in the ACE event to optimize production flow and reduced delivery time from 10 to 8 weeks.

●Identified safety hazards and implemented action plans to address issues by heading Safety Committee Gemba Walk.

Interim Operations Manager/Project Coach, AFNI, Inc. Oct 2005 – Oct 2012

Reviewed and analyzed periodic reports to identify market trends and strategic plans for future performance deliverables. Communicated with clients and ensured quality service to achieve KPIs. Promoted to Project Coach in 8 months for outstanding performance. Highlighted operational requirements of project and accordingly mobilize human, financial, technical, and operational resources. Enforced end-to-end controls to mitigate risks, enhance performance level of team, as well as align project activities with set SLAs and KPIs.

●Directed team of 20 – 30 consultants on product development and services delivery to achieve sales target consistently.

●Revamped telephone call center to primarily chat center enabling operators to deliver services to multiple customers.

●Delivered expertise to decrease average handling time to 33% over 2 months and ensured customer satisfaction/retention.

Education & Credentials

Master of Science in Human Resources Management

Troy State University

Bachelor of Science in Business Administration – Minor in Human Resources

Troy State University

Certified Lean Six Sigma, Green BeltTM Recipient (2017)

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