Customer Service Loan Officer
Resume:
VALDO PRINCE
***********@***.*** / 904-***-****
Experienced Banking Professional and licensed Mortgage Loan Officer with a demonstrated working history in sales, risk management, compliance, loan processing, audit, home equity lending and customer relations. Committed and results-driven individual adept at corrective action, continuous quality improvement and internal and external customer satisfaction and support. Critical thinker who addresses issues quickly and who consistently exceeds performance standards. Knowledgeable of banking regulations and a proven track record of adherence to policy. PROFESSIONAL SKILLS
Strength in implementing new product and enhancement initiatives that provide maximum benefit to the company.
Highly flexible in a fast paces environment with the ability to shift priorities and demands efficiently.
Excellent written and verbal communication skills and ability to work/train on cross functional teams.
Ability to perform with a significant amount of autonomy and exercise good judgement in determining objectives and approaches to assignments.
PROFESSIONAL EXPERIENCE
CARRINGTON MORTGAGE SERVICES 2019 TO PRESENT
Sr. Loan Officer / Licensed Mortgage Loan Consultant Loan Originator for VA, FHA and conventional loans.
Enthusiastic Loan Officer who provides outstanding customer service throughout the loan origination process.
Interview loan applicants to determine up front eligibility and screen for approval.
Manage applicants expectations related to processing times, interest rates and closing dates.
Assist in problem resolution. Research customer loan issues to determine resolution needs.
Adhere to all Federal and State compliance regulations and AML laws relative to home mortgage lending.
DITECH FINANCIAL 2016 TO 2019
Sr. Loan Officer / Licensed Mortgage Loan Consultant
Interviewed home owners to determine eligibility in order to originate conventional, VA and FHA loans for refinance or purchase, while providing outstanding customer service support throughout the origination process.
JPMORGAN CHASE 2011 TO 2015
Relationship Manager
Primary contact for customers in the modification process.
Analyzed financial statements, credit reports and tax transcripts to include Schedule C, 1065, 1120S, and all loss mitigation documents provided by the customer.
Completed manual calculations of front end and back end debt-to-income ratios and housing ratios in order to provide the borrower with best expectations of the modification process and next steps.
Served as a liaison between customers, underwriters and the Short Sale negotiators in order to communicate ongoing status updates and final decisions to the customers. Awards
Save a Home Change a Life Award.
Wall of Fame Award – For outstanding performance in providing great customer service. BANK OF AMERICA 2002 TO 2011
Mortgage Associate
Served as Subject Matter Expert in the Post Closing audit process for Conventional, FHA & VA loans.
Managed mortgage accounts to ensure foreclosures were processed in compliance with all state and federal laws while maintaining compliance with Investor, Insurer and company guidelines. Awards
Operational Excellence Award winner - 2004, 2005, 2008. AMERICAN TRANSAIR 1999 TO 2001
Aviation Materials Representative
Principle advisor and company liaison to various off-site maintenance facilities, for the procurement of aviation materials and services.
UNITED STATES NAVY - LEAD PETTY OFFICER 1989 TO 1999 Aviation Materials LPO
Managed the procurement of aircraft parts and services for aircrafts undergoing maintenance, while maintaining squadron mission-ready status.
Awards
Good Conduct Medal, October 1994 and March 1997.
Navy Unit Commendation Medal, March 1993 and April 1993. EDUCATION
Antigua State College
ENGINEERING AND CONSTRUCTION
Florida State College
A+ CERTIFICATION
US Navy Schools
LEADERSHIP & MANAGEMENT
FINANCIAL MANAGEMENT FOR NAVAL AVIATION ACCOUNTING NAVAL AVIATION MATERIAL CONTROL MANAGEMENT
LICENSES
NMLS LICENSE# 1507622
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