Warehouse Specialist Customer Service
Resume:
Marvin Williams
Citrus Heights, CA *****
******************@*****.***
Willing to relocate: Anywhere
Authorized to work in the US for any employer
Work Experience
Warehouse Specialist
Ace hardware distribution center - Rocklin, CA
March 2022 to Present
• Use of safety knife and scanner
• Equipment Needed: Forklift (higher masts that go up high)
• Constant walking, bending, twisting, stooping, climbing, reaching, and carrying
• working in very hot (above 90 F degrees) or cold (below 50 F degrees
• Kept Record numbers of units handled or moved
• Use of voice command headset
• Replenishing fill locations with product that is ready to be filled for stores
• Performing detailed check-ins of packages and floor loaded appointments
• Loader - Both palletize and floor loading
• Loading trucks for domestic and international delivery
• Perform a safety and mechanical check of the equipment
• Load, unload, or stack containers, materials, or products
• Consolidate pallet loads in the ground level selection bins
• Handling and Moving Objects
• Interacting with computers to set up functions, enter data, or process information
• Maintain safe work environment
Loss Prevention captain
Macy's - Sacramento, CA
March 2020 to Present
• Assistant (second in command ) to Lead Apprehension specialist in arrests and procedures of suspects and theft fraud as well
• Operate CCTVs cameras following movement of perpetrators
• Lead LP of assuring the security assets of such store, safety of the staff as well
• In charge of training peers with safety procedures and as well investigate fraud amongst employees
• Monitoring and documenting reports back to APM (Assets Protection Manager), store manager, and district manager as well
• Second in command, achieving multiples apprehensions throughout span of a year
• Working with various head of departments giving safety protocols and safety briefs through different topics such as (but not limited too)
• Hostile customers, Customer apprehensions, safety protocols, fire/ natural disaster, active shooter, perpetrators being hostile amongst customers and employees, etc. .
• Work with Citrus Heights Police Department
• Work for prolonged periods of time ( 8,10,12 hour shifts )
• Crowd control
• Assist lead LP in Audits
• Mitigate theft and Fraud
• Ensure cash drops and cash pickups are safely and securely processed
• Train associates on weekly and monthly safety briefs
• Ensure all assets are safely secured and put away to prevent theft
• Ensure the store is free of any safety hazards such as (but not limited to :Broken glass,Obstruction of items,Merchandise in walking corridors, Checking exits signs and alarms are functioning properly, make sure employees are following safety protocols Asset Protection
Walmart - Citrus Heights, CA
January 2010 to January 2021
Perform apprehensions
• Monitor and use camera equipment to ensure merchandise theft prevention
• Maintain a safe and secure environment for guests and store merchandise
• Work alongside Citrus Heights Police department in order to apprehend such suspects from committing theft
• Crowd control
• Reliable customer service
• Keep congruent records of audits and such
• Apprehensions and detainments
• Internal Investigations
Education
High school or equivalent
High school or equivalent
Crane High School
Skills
• Security
• CCTV
• Loss Prevention
• Surveillance
• Supervising Experience
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