Service Representative Call Center
Resume:
Kingsley Njoh
Tampa, FL *****
***************@*****.***
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work Experience
Customer Service Representative
Assisted Living Facility - Tampa, FL, US
January 2022 to September 2022
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Answered customer telephone calls promptly to avoid on-hold wait times. Answered constant flow of customer calls with minimal wait times. Offered advice and assistance to customers, paying attention to special needs or wants. Responded to customer requests for products, services and company information. Assisted customers with setting appointments, special order requests, and arranging merchandise pick- up.
Collected customer feedback and made process changes to exceed customer satisfaction goals. Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Help Desk Support Specialist
GC Services Call Center - Lakeland, FL, US
March 2017 to December 2021
Broke down and evaluated user problems, using test scripts, personal expertise and probing questions. Responded to inquiries by phone, email and walk-up requests. Walked user through series of steps to determine problem and implement likely solution. Logged activities in tracking system to maintain accurate, timely records. Installed new desktop systems and migrated data to new machines. Configured hardware, devices and software to set up work stations for employees. Patched software and installed new versions to eliminate security problems and protect data. Helped large volume of customers every day with positive attitude and focus on customer satisfaction. Delivered prompt service to prioritize customer needs. Documented and detailed calls and complaints using call center's CRM database. Education
Hernando State College New Port Richey - New Port Richey, FL, US August 2014
Skills
• CRM Software
• Help Desk
• Customer service
• Technical Support
• Salesforce
• Organizational skills
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