Luz China Serna

Wildomar, CA *****

adtplz@r.postjobfree.com

+1-951-***-****

adtplz@r.postjobfree.com

+1-951-***-****

Authorized to work in the US for any employer yes I was born in the US.

Accomplishments Every year I was sent to the class so I could go back and train employees on the new skills I had learned Customer Satisfaction is always the number 1 priority wherever I was employed. Willing to relocate: Anywhere

Authorized to work in the US for any employer

Work Experience

Technician II

State Of California Department Of Corrections - Compton, CA July 2010 to October 2017

Make every parolee a file with updated information. Set up there medical release appointments to ensure health after being released from prison. Drug testes for all every month if not more often along with in office testing. Arranging halfway house to be sure they have time to prepare and to make sure they are paid. Once every two weeks balance the checking accounts deliver to my supervisors. Clothing, shoes and food coupons kept in order. I was responsible to order and track office supplies for loss prevention. Assistant Manager

Phillips 66 - Ogden, UT

May 1994 to September 2007

Banking Deposits cover shifts for other managers at different stores. Ordered product and tracked product for loss prevention. I was on different shifts than the home manager to supervise the employees. I took inside and outside gas measurements even in 3 feet of snow.

• Promoted after months

• Managed a group of associates, team members and employees

• Maintained all operations within the bank and store

• Opened and closed the store at the beginning and end of shifts

• Performed official money count every shift, night and day

• Upheld a high standard of customer service

Education

GED

Perris Union High School - Perris, CA

Skills

• Loss Prevention

• Leadership

• Communication skills

• Customer service

• Windows

• Help Desk

• Troubleshooting

• Team Management

• Active Directory

Languages

• Spanish - Fluent

Certifications and Licenses

Certified Nursing Assistant (CNA)

January 2022 to January 2037

Additional Information

I did this program because my parents were getting older I didn’t want a facility to care for them I knew I would have to do it. I wanted to be prepared.

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