Assistant Marketing Customer Service

TASHIA BARLOW

**** *********** **. ********, **, 31909, US • 706-***-**** • ***************@*****.***

Professional Summary

Dedicated to providing timely, accurate, and high-quality assistance.

Following up on past due accounts and recouping unpaid balances was a success. Experienced collector with a desire to succeed and a competitive mindset.

Education

Graphic Design - Bachelor of Arts - 2024

The Los Angeles Film School - Los Angeles, CA

Skills

• Collections processing

• Problem solving

• Time management

• Payment schedules

• Debt management

• Customer service

• collection on past due accounts

• Payment processing

• Fair debt practices

• Repayment plan structuring

• Credit adjustments

• Script usage

Account reviews

• Delinquent account management

• Call center experience

Work History

Collector - January, 2018 to May, 2020

Club Administrative Services - Columbus, Ga

•.Maintained a calm and professional demeanor while providing excellent customer service on all calls in difficult situations.

•Collected on past due accounts with an average delinquency Of 2 months.

•Looked into accounts that had balance errors using accounting software.

•Maintained a high volume of calls to meet the demands of a busy group.

•Made repeated attempts to contact customers who were severely delinquent in their payments in order to recoup lost revenue.

•Met or exceeded performance goals on a consistent basis.

Assistant Marketing Manager - August, 2015 to July, 2018

Dixie home crafters and Gutterguard - Columbus, GA

•Provided excellent and professional service to ensure guest satisfaction.

•Worked closely with telemarketers, canvassers and sales reps. handling tasks such as conducting meetings, phone calls, and using Microsoft office and excel.

•Quickly identified problems and alerted to any potential project delays.

•Listened to customer feedback, provided appropriate responses, and forwarded issues to the appropriate department.

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