DEVON CRAWFORD

adtph0@r.postjobfree.com 530-***-**** Colfax, CA 95713

Summary

Dynamic Office Manager with 10 years of experience in supporting day-to-day operational functions to provide smooth-running business. Highly dependable, ethical and reliable support specialist and leader in blending advanced organizational, technical and business acumen. Crucial assistance to office staff and customers with eagerness and a entiveness.

Professional and well-rounded office manager with excellent clerical and team support skills. Successful at satisfying customer needs while tackling daily office priorities. Smooth when handling administrative tasks by coordinating mail, records and travel arrangements.

Talented customer service with executive-level administrative management and financial, business and operational leadership expertise. Multidisciplinary professional versed in policy, procedure and process improvement strategies. Minimizes labor, increases productivity and maintains quality across the board. Dedicated leader with 10-year track record of managing company administrative and operational needs. Proactive and organized professional well-versed in documentation, compliance and cost control. Resourceful approach to providing intensive training and resources.

Resourceful and accomplished Office Manager lends extensive office operations and personnel organization expertise. More than 10 years of experience honing skills in staff development and internal resources. Dedicated approach to bolstering workflow in all areas.

Well-organized Front Office Manager possessing strong leadership and planning abilities developed over 10-year career. Motivated to improve operations and control costs to foster operational success. Drive substantial productivity improvements through strategic approaches to day-to-day needs and project requirements. Skills

● Budgetary Planning

● CRM and office management software

● Banking operations

● Senior leadership support

● Accounts payable and receivable

● Proposal writing

● Invoicing and billing

● Data entry

● Customer relations

● Scheduling and calendar management

● Workforce Management

● Call Center Operations

● Conflict mediation

● Microsoft Office expertise

● Technologically savvy

● In-store support

● Fleet dispatching

● Retail sales customer service

● Adaptive team player

● Shipping and receiving understanding

● Credit card payment processing

Experience

JDL Plumbing and Hvac Services Colfax,

CA

Office Manager

03/2019 - Current

● Updated details in company database by keying in customer contacts and delivery dates.

● Managed office inventory and placed new supply orders.

● Handled scheduling and managed timely and effective allocation of resources and calendars.

● Oversaw day-to-day office operations, including receiving and organizing correspondence, answering and forwarding calls and creating business le ers and records.

● Maintained impeccable office organization to support efficiency, professionalism and performance objectives.

● Elevated customer satisfaction ratings by resolving client and case issues effectively.

● Reduced financial discrepancies by accurately managing accounting documentation in QuickBooks while maintaining case costs and billing processes.

● Automated office operations for managing client correspondence, payment scheduling, record tracking and data communications.

● Wrote professional business correspondence to maintain a strong line of communications.

IHSS Roseville, CA

In HomeSuportive Services

10/2015 - 07/2019

● Improved patient outlook and daily living through compassionate care.

● Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

● Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

● Assisted with meal planning to meet nutritional plans.

● Followed care plan and directions to administer medications.

● Drove clients to shop for groceries, a end doctor appointments and run errands.

● Monitored vital signs and medication use, documenting variances and concerning responses.

● Laundered clothing and bedding to prevent infection.

● Aided with mobility and independence for disabled individuals and continually monitored safety.

● Examined and addressed lacerations, contusions and physical symptoms to assess and prioritize need for further a ention.

● Reported concerns to nurse supervisor to promote optimal care.

● Directed patients in passive and active ROM exercises to maintain musculoskeletal functions and increase strength.

● Developed patient care plans with doctors and registered nurses.

● Built strong and trusting rapport with clients and loved ones.

● Prepared food and helped patients eat to support healthy nutrition. CPC Plumbing Co. INC. Sacramento, CA

Bookkeeper

04/2007 - 10/2011

● Reviewed purchase documents and company receipts for reconciliation with statements.

● Prepared accurate financial reports each month by collecting, analyzing and summarizing account information.

● Maintained full compliance when executing and tracking bank reconciliations, A/P, invoicing, billing and collections.

● Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.

● Alleviated financial discrepancies by preparing bank reconciliations, managing field audits and reviewing accounting records for accuracy.

● Assisted senior leadership by processing documents within anticipated timeframes.

● Maintained current understanding of state and federal accounting procedures to prevent legal or compliance issues.

● Mitigated annual audit risks by reviewing financial information in QuickBooks for needed corrective action.

● Suggested key operational changes to improve performance by extracting financial data from various reporting systems.

● Processed invoices and checks, and maintained daily cash logs and deposits.

● Performed bi-weekly payroll and coordinated record keeping.

● Collaborated with accounting management to produce accurate and timely financial paperwork and reports for AP and AR, budget administration and year-end closing requirements.

● Resolved balance errors using accounting software. Nordstroms

Customer Service Representative

01/2005 - 03/2007

● De-escalated problematic customer concerns, maintaining calm, friendly demeanor.

● Educated customers on special pricing opportunities and company offerings.

● Documented conversations with customers to track requests, problems and solutions.

● Assisted customers in making payments on accounts and se ing up payment plans.

● Fielded customer complaints and queries, fast-tracking them for problem resolution.

● Upheld strict quality control policies and procedures during customer interactions.

● Provided outstanding service to new and long-standing customers by a ending closely to concerns and developing solutions.

● Reviewed customer account information to determine current issues and potential solutions.

● Asked probing questions to determine service needs and accurately input information into electronic systems.

● Informed customers about billing procedures, processed payments and provided payment option setup assistance.

● Consulted with customers to determine best methods to resolve service and billing issues.

● Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.

● Confirmed delivery of orders and troubleshot missed delivery dates, shortages and overages.

● Escalated customer concerns, store issues and inventory requirements to supervisors.

● Made outbound calls to obtain account information.

● Remained constantly aware of customer activity to ensure a safe and secure shopping environment.

● Assessed customer needs and upsold products and services to maximize sales.

● Answered 100s+ inbound calls per day and directed to individuals or departments.

Education and Training

Mesa Verde High School Citrus Heights, CA

High School Diploma

08/2000

QuickbooksIntuit Sacramento, CA

Financial Aid in Accounting

04/2007

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