Krystal Vaca

**** ******** ** *** * Las Cruces, NM 88011 · 575-***-****

adtpgw@r.postjobfree.com

Professional Summary

Friendly and organized with exceptional customer service skills in both written and verbal communication. Customer-focused with creative problem-solving skills and extensive experience in conflict resolution in a variety of situations. Proficient in Microsoft office programs.

Experience

9/2021-current

Technical Support agent, First Call Resolutions (FCR)

●Assist members through phone, email, and chat communication

●Managing large amounts of inbound and outbound calls in a timely manner

●Following call center “scripts” when handling different topics

●Identifying customers’ hardware and software needs, clarify information, research every issue and providing solutions

●Assist walking members through troubleshooting steps

●Set up repairs if troubleshooting doesn’t help or there are no troubleshooting steps

●Work with in house and third party repair teams to provide solutions for their issues

●Work with other frontline agents to provide best customer service for member

●Build sustainable relationships and engage customers by taking the extra mile

●Keep records of all conversations in our call center database in a comprehensible way

●Frequently attend educational seminars to improve knowledge and performance level

●Meet personal/team qualitative and quantitative targets

●escalate issues to higher-ups if requested or needed

6/2019-4/2021

Certified nursing assistant, The village at northrise

●Complied with all specific guidelines and performed hands-on nursing care to patients under nurse supervision.

●Supported patients’ daily living needs, including feeding and bathing.

●Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patient clothing and bedside tales or equipment.

●Documented vital signs and reported changes to supervisors.

●Facilitated activities of daily living, including personal hygiene management and ambulation.

●Turned and positioned patients to maintain comfort and minimize problems.

●Punch information into charts and databases as appropriate.

●Immediately communicate any changes in the patient’s condition to nurse.

●Maintain good communication with other staff members, patients, and family members.

05/2017 – 6/2019

Certified Nursing Assistant, Sagecrest Nursing and rehabilitation center/invigorate Post Acute of Las cruces

●Complied with all specific guidelines and performed hands-on nursing care to patients under nurse supervision.

●Supported patients’ daily living needs, including feeding.

●Answered call lights and aided in patient comfort and safety by adjusting beds, lights, bed rails, pillows, patient clothing and bedside tales or equipment.

●Documented vital signs and reported changes to supervisors.

●Facilitated activities of daily living, including personal hygiene management and ambulation.

●Turned and positioned patients to maintain comfort and minimize problems.

●Punch information into charts and databases as appropriate.

●Immediately communicate any changes in patient’s condition to nurse.

●Maintain good communication with other staff members, patients, and family members.

08/2016 – 08/2017

Cashier, walmart

●Handle cash, credit, or check transactions with customers

●Issue change, recipes, and refunds

●Maintained well-stocked cashier lanes and store shelves to promote strong sales.

●Checked prices for customers and processed items sold by scanning barcodes.

●Count money in cash drawer at the beginning and end of shifts to ensure that amounts are correct and that there is adequate change

●Kept drawers secure by checking bills for counterfeit markers.

●Wrapped and bagged items sold to customers to protect from damage and allow for easy carry-out.

●Greeting customers when entering and leaving establishment.

●Engaged customers warmly and provided immediate and dedicated assistance.

●Resolve customer complaints and provide relevant information.

Education

2018

Associates of Science, Dona Ana Community college

2016

High school diploma, Onate high school

Skills

●Cash handling

●Organizational skills

●Computer Skills

●Communication skills

●Time management

●Customer Service

●Problem-solving

●Flexibility

●Teamwork

●Reliability

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