Service Representative Customer
Resume:
A skilled individual with experience in taxation, business operations and management, seeking a position in the field of public accounting preferably - remote.
Education
Bachelor of Science in Accounting May 2021
Suny Old Westbury, Old Westbury, NY September 2017 – May 2021
Dean’s List (GPA: 3.8/4.0)
Work Experience
Staff Accountant/Bookkeeper – Alfonso J Mollica, Levittown NY August 2022 – October 2022
oProvided accounting and financial analysis during the preparation of financial statements.
oUpdated financial management systems to reduce financial discrepancies
oPrepared monthly and quarterly payroll taxes for clients
oAnalyzed business operations, costs and revenue in balance sheet to project future revenue and expenses.
oReconciled bank statements and prepared monthly bank reconciliations for clients
Staff Accountant – Fuller Lowenburg, Hauppauge NY May 2021 – March 2022
oProvided accounting and financial analysis during the preparation of financial statements.
oIncreased efficiency, support and documentation of accounting processes by creating detailed schedules for journal entries.
oUpdated financial management systems to reduce financial discrepancies
oPrepared monthly and quarterly payroll taxes for clients
oCompleted end – of – year financial audits by collaborating with various coworkers
oAnalyzed business operations, costs and revenue in balance sheet to project future revenue and expenses.
Customer Service Representative – EzTaxReturn, Garden City NY Dec 2019 – May 2021
oAnalyzed taxation documents and resolved any errors and or mistakes.
oAcknowledged customer issues and resolved their problems quickly and efficiently via phone and email.
oAnswered customer queries related to program services.
Assistant Manager – Dressbarn, West Hempstead NY June 2018 – December 2019
oManaged opening and closing procedures and recommended changes to enhance efficiency of daily activities.
oMaximized sales and minimized shrinkage through excellent customer service
oSupervised payroll corrections for accuracy and duplications.
oUsed pivot tables to create detailed accounting reports to explain cost expenses.
oReconciled daily sales transactions to balance and log day-to-day revenue with Excel.
oUsed hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Lead Associate - Dressbarn, West Hempstead NY May 2017 – June 2018
oImplemented new marketing initiatives to drive sales and improve overall performance of the store
oAccumulated promotion through excellent customer service
Additional Skills and Activities
o Member of the Accounting Society at Suny Old Westbury
o Member of the New York State Society of Certified Public Accountants
o Proficient in English, Urdu, Punjabi, and Hindi, Working knowledge of Spanish
o Excel, Microsoft Word, PowerPoint, and Access
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