Customer Service General Manager
Resume:
John Wayne
Bebout
Alhambra, CA 91803
********@*****.***
Summary
Enthusiastic and hard-working Restaurant Manager with a winning attitude and desire to deliver an exceptional dining experience. Focused on setting high expectations and raising service standards. Savvy marketer with a track record of improving revenue, reducing turnover, and increasing customer satisfaction.
Highlights
Revenue generation: Financial oversight: Inventory control: Employee Relations: Talent development:Training: Customer service: Resourceful problem solver: Persuasive communicator: Motivational leader
EXPERIENCE
Maggianos, Woodland Hills — Sr Manager/AGM
Feb 2016 - July 2021
Oversee employee work in front and back of the house to ensure compliance with company policies, regulations, and food safety guidelines. Perform facility walk-throughs to assess cleanliness and preparedness at the beginning and end of shift. Complete restaurant opening and closing procedures and manage deposits. Consistently exceed daily, weekly, and monthly sales targets while maintaining costs and keeping employee turnover low.
Bjs, Cerritos — Manager/Sr Manager
SKILLS
Good problem solver and
Leadership.
Team building.
Planning.
Problem-solving.
Goal-oriented.
Motivating.
Communication.
Time management.
AWARDS
I won the General
Manager of the year
award 2003
April 2012 - Fed 2016
Met or exceeded sales goals for every single month. Created social media presence to improve marketing and develop customer outreach strategies. Drove substantial increase in lunchtime business through a coupon program. Continually monitored restaurant for service, food, and cleanliness issues. Developed new training programs for good handling that improved health score to 98. Awarded top district honors for maintaining high sales. optimized profits with proactive control of employee workloads, vendor cost, and food waste.
Sizzler, Alhambra — General Manager/City Manager
April 1997- August 2011
As a General Manager of the unit, I am responsible for everything that happens within the walls of our store. in my time as GM, we have brought food costs from a 39% down to a consistent 33.8%. We have managed labor costs down from 21.0% to an average of 17.5. We have managed to grow sales from $20K Weekly in the last 8 periods. We have never run a score lower than an "A" on any of our health inspections. We have run an average secret shopper score of 95% over the last 8 periods. As the GM I am responsible for the training and development of my managers so the restaurant runs as smoothly as possible. I was also responsible for 3 other sizzlers as their city manager.
EDUCATION
Cal State LA, Los Angeles— Business
DEC- 1993 to Mar-1996
Pasadena City College, Pasadena Ca — General Education Jan- 1991 to June-1993
PROJECTS
Worked with City and the surrounding schools and Parks such as Alhambra Little leagues to help bring in more revenue for the schools and the restaurants. Local Store Marketing Mickey Thompson
scholarship award for
Automotive.
LANGUAGES
Bilingual in Spanish
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