Unit Secretary Clerical

Shavnay McClain

*** ***** ***** ******* *** ***, Lake Mary FL, 32746 *321-***-**** * **************@*****.***

Career Objective:

To find a secure position that will allow me to refine and expand my strong organizational, and communication skills. A company that encourages individual growth, and development, as well as team coordinated progress.

Professional Experience

I am a completely dedicated nursing professional. I have excellent charting and patient care skills. These skills were gained in school and as an intern. I am highly motivated and have a strong work ethic. I also have excellent problem-solving skills. I am a companionate individual with adequate technical skills to attend patients in various healthcare settings. CPR and BLS certified (current). I also have years of Clerical experience which I gained as an intern, and on the job experience. At my current job I work in the medical field but on the clerical side. My goal is to go back to be working at the patients’ bed side. I start the nursing program on April 20, 2000 and I am super excited!

Sunshine Health/ Centene

Verified insurance EPO, and Medicaid, and Medicare.

Evaluate high dollar claims.

Take inbound calls and assist members.

Research and resolve, and developing and maintaining motivational concepts for the department

Check Accumulators for members and providers

Check to see if providers or in network

Provide benefit information to providers

Alegeus – May 2018 – August 2018

Receiving calls and verifying information for customer’s insurances.

Answering heavy phones.

Researching accounts and transaction records to resolve customer’s complaints.

Maintaining policy regarding customers information and privacy of the call.

Quality results pertaining to company standards and guidelines as well as recommending improved procedures.

Winnie Palmer Hospital July 2017- May 2018

Answer phones and assisted customers during check out.

Made patients feel assured when the patients had questions.

Check Vitals when patients came in for their appointments.

Unit Secretary for the floor and assisted when needed.

Clean patients room and made sure patients rooms were in hotel standards.

Transported patients to their vehicles.

I also assisted with the EKG machine.

Performed blood draws for the patient.

Set up post op, and pre-op rooms for the doctors.

SeaWorld Parks and Entertainment 2015- February 2017

Assist customer with setting up vacations.

Gave information to plan out their day at the park for all 12 parks.

Guest correspondence for SeaWorld Orlando and Aquatica Orlando.

Email managers at the park when daily.

Investigate problems that occurred at the park and follow through to make sure those issues were resolved.

Mail out letters to guest and children that live too far to visit.

Training new hires that come through the door about products, and procedures.

Answer phones daily when they need help.

Performed Chart data sheets in Excel format.

Palmetto General Hospital/ Miami Jewish Center Internship:

Caring for patient and assuring their safety.

In depth knowledge of medical terminologies.

Capable of maintaining electronic medical records.

Checking vital signs for patients and their daily monitoring.

Maintain privacy of patients as mentioned by HIPPA regulations.

Supporting patients and providing them required advocacy.

Change bed linens and make beds for patient’s comfort.

Collect specimens, such as urine, feces or sputum.

Communicate with patients to ascertain feelings or need for assistance or social and emotional support.

Documented reports of observations for patient behavior, complaints, or physical symptoms to nurses.

Fed patients and assisted patients to eat or drink when they were too weak to do so.

Follow the care plan that was laid out before me.

Retrieved charts for the doctors when necessary.

Performed bathing and dressing and changing of the patients daily.

Gymboree: 2012-2010 2012-2013

Answer customer questions and help customers locate in tock items.

Promote special services and deals and promotions to customers.

Process merchandise returns and exchanges.

Ship merchandise to Gymboree clientele.

Performed stocking of shelfs and pricing the product.

Background

Before job experience, I was a care taker for family friends, and a fulltime student and full-time mom. I have a nonprofit organization, and I’m an advocate for pre-eclampsia and different organizations that effect women every day. I also coordinate the Preeclampsia walk for Orlando, and Orlando Health is my main sponsor every year.

Education:

Seminole state college – high school diploma c/o 2007

Miami Dade College – BLS

Can kwik Track – CNA 08/ 2014

Daytona College – Hospitality Management 2016- present

References

Available upon request

Contact this candidate