Medical Assistant Service Representative

Brittany Glover

254-***-**** • *************@*****.*** • Killeen, TX 76542

Diplomatic customer service professional experienced in defining and analyzing customer requests to resolve issues. Accurate in documenting customer concerns and dedicated to maintaining deep knowledge of products and promotions. Confident communicator recognized for consistently receiving excellent customer feedback. Summary

Skills • Understands medical procedures

• Inbound and Outbound Calling

• Microsoft Office expertise

• Quality control

• Problem-solving abilities

06/2020 - Current

Medical Assistant, Urology Austin, Austin, TX

12/2019 - 05/2020

Medical Assistant, Onsite Health Diagnostics, Austin, TX 06/2017 - 12/2019

Customer Service Representative, Teleperformance, Killeen, TX 05/2016 - 06/2017

Student Extern, Family Medicine Clinic Ltd., Harker Heights, TX Experience

Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.

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• Performed preliminary physical tests to accurately record results in patient history summary.

• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs. Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.

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Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.

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• Helped residents achieve program goals and increase independence. Coordinated and executed medical waste disposal according to governmental and organizational standards.

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• De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.

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• Fielded customer complaints and queries, fast-tracking them for problem resolution. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.

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• Audited customer account information to identify issues and develop solutions.

• Greeted office visitors, provided information and directed to appropriate personnel.

• Assisted with answering telephone calls, managing databases and drafting correspondence.

• Supported department by compiling paperwork and taking detailed meeting minutes. 11/2014 - 03/2016

Server, Dennys, Killeen, TX

Answered continuous phone calls each day and took messages or transferred to appropriate party.

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Investigated latest research into degree area of study to expand foundational knowledge and support new projects.

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• Greeted customers, answered questions, and recommended specials to increase profits.

• Operated POS terminals to input orders, split bills, and calculate totals.

• Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers. Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

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05/2006

High School Diploma

Harker Heights High School, Harker Heights, TX

01/2018

Certified Medical Assistant, Medical Assisting

CyberTex Institute Of Technology, Killeen, TX

10/2021

Associate Of Arts, Information Technology

University Of Phoenix, Tempe, AZ

Education And

Training

CPR Certified EKG, Certified Clinical Medical Assistant (CCMA) Certified Phlebotomy Technician Certifications (CPT) Certified EKG Technician

Willing to relocate: Anywhere

Additional

Information

• Willing to relocate: Anywhere, Authorized to work in the US for any employer

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