Scrum Master, Project Coordinator

P ROFESSIONAL S UMMARY

SAFe,PSM and CSM certified

innovative and solution-focused IT

professionals. Agilist, experienced in

coaching, mentoring, and supporting

high-performing and cross-functional

teams through successful product

launches, execution and delivery.

Professional adept at assigning

operations liaison between

development and scrum teams.

Coaches and supports co-located

and distributed teams into delivering

high-quality end-to-end SDLC

projects. Proven leader with a highly

P ATIENCE M BAH

SAFe Scrum Master/PSM/CSM

EDUCATION

University of Maryland Global Campus

Master’s of Science Healthcare Administration

Bachelor’s of Science Health Service Management

WORK EXPERIENCE

Anthem-Senior Scrum Master

Remote

October 2020 – Present

● Guiding the team and organization on how to use Agile/Scrum practices and values; drive best practices in the use of the Agile methodology; establish and manage Agile governance structures, when necessary

● Providing hands-on management and coaching of newly hired scrum masters and scrum teams in all aspects of scrum

(facilitating daily stand-up meetings, backlog refinement, sprint planning, sprint demo and retrospective meetings,

self-organization, collaboration, iterative development, managing flow, calculating velocity, limiting work in progress, etc.)

● In-depth experience mentoring teams/individuals on agile values, design thinking, customer value, product management, etc.

● Strong experience on driving agile transformations from design to implementation

● Working knowledge and experience with several Agile methodologies SCRUM, XP, Kanban, and SAFe

● Strong working knowledge of technical engineering best practices including test driven development, continuous integration, DevOps and BDD

● Managing new product features and enhancements in terms of scope, quality, and schedule within sprint cycles

● Responsible for assuring quality user stories that meet organizational standards which may require the Scrum Master to facilitate in or assist with writing team-driven user stories

● Working effectively with management and team members to clarify needs and plan delivery of major product changes, future versions and new products

● Proactively managing sprint-level risks, assumptions, issues, and dependencies, ensuring that they are identified, coordinated, mitigated or escalated as necessary

● Maintaining the backlog of user stories to make sure priorities are met

motivational style, a solid reputation

for building highly motivated teams

and developing innovative solutions.

● In-depth knowledge and hands-on

expertise in implementation of project

life cycle in various phases and stages

of Software Development Life Cycle

(SDLC) in Waterfall, Agile (SCRUM, XP,

Kanban).

● Capable of bringing overwhelming

enthusiasm and awareness to

projects, applying expert judgment to

the removal of impediments,

● keeping teams focused and

delivering success in rapidly evolving

and dynamic environments.

● Developed efficient business

relationships with various client teams

in order to process and support

requirements, develop tactical and

strategic plans to implement

technology solutions and effectively

manage client expectation.

● Exceptional written, verbal,

analytical and organizational abilities

● Proven leader with a highly

motivational style, a solid reputation

for building highly motivated teams

and developing innovative solutions.

● Energetic, competitive achiever

who can manage multiple priorities

and perform in a fast-paced, rapidly

changing environment.

C ONTACT

PHONE: 301-***-****

EMAIL: ********@*****.***

SKILLS

Project Scope, Planning, &

Priori zing, Scheduling,

Organizing, Time

Management, Oral & Wri en

Communica on Skills,

Milestone Development &

Deliverables Tracking,

Team Leadership &

Cross-Func onal Team

Collabora on

Capital One- Scrum Master

McLean, VA

February 2018 - September 2020

● Addressed problems through risk management and contingency planning.

● Facilitated with the development team to ensure delivery is compliant with scope commitment and enhance quick feedback from customers and improve features as project progresses.

● Utilized Jira to configure teams task board, track teams progress, burnup/down charts, calculate velocity etc.

● Tracked and managed product backlog, burndown metrics, velocity, and task breakdown (using Jira).

● Assisted and supported the Product Owner and Team to continually improve the business value delivery to their product.

● Guided the team and organization on how to use Agile/Scrum practices and values.

● Supported a self-organized team and coached the team on self-organization practices.

● Removed impediments and guided the team to remove impediments both within the team and with external groups.

● Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on problem solving.

● Assisted with internal and external communication for the team and improving transparency.

● Supported and educated the Product Owner and team, especially with respect to reviewing and maintaining the product backlog.

● Provided support to the team using a servant leadership style whenever possible and leading by example.

Homecare Homebase-Scrum Master

Dallas,TX

January 2015 – January 2018.

● Tracked Performance Indicators/Metrics and addressing any issues as they arise. These metrics include Velocity, Burndown/up charts, Release progress, etc.

● As an Agile Practitioner, established and drove Agile methodologies and Release/PI Planning processes for development teams across multiple Geographies (US/Overseas).

● Coordinated Scrum of Scrums keeping the teams aligned and synchronized via communicating, collaborating, resolving impediments etc.

● Organized and facilitated Agile and Scrum meetings, which included, Grooming, Sprint Planning, Stand-ups, Sprint Check-In, Sprint Review, Retrospective and Sprint report

● Drove successful transformation of existing organizations from Waterfall to Agile.

● Reported progress to key Stakeholders through Release/Sprint Burn-Down, velocity target updates, schedules, risks, dependencies, etc.

● Maintained and monitored projects' schedules and progress. Coordinate activities, resolving issues and proactively managing the risks and opportunities.

Best Prac ces in Project

Management Methodology,

Analy cal Thinking, Problem

Solving, & A en on to

Detail,

Microso Office

SAFe

Lean

Scrum

Kanban

XP (Extreme Programming)

Jira

Rally

Confluence

Scrum of Scrums

Microso Office

Public Speaking

Quality assurance

CI/DC

PI Planning

DevOps principles

Workflow analysis

Version one

Conflict resolu on

TFS

Azure DevOps

C ERTIFICATIONS

SAFe Scrum Master 5.1

Certified Scrum Master

Professional Scrum Master 1

● Provided leadership to corporate-wide teams ensuring all groups are aligned on goals, direction, processes, ownership and schedules.

Homecare Homebase- Business Analyst/Project coordinator Dallas,TX

February 2013 – January 2015

● Define product requirements and commit documentation within Atlassian. Confluence and JIRA, while ensuring successful knowledge transfers with technical team members.

● Partner with the product owner for release planning and backlog maintenance

● Gathered stakeholder and Business requirements through open-ended discussions, brainstorming Sessions, structured walk-through, and prototyping.

● Documented the user requirements, analyzed & prioritized them, and converted them as system requirements.

● Created and prioritized user stories and Sorted user stories into releases and scheduled for Iterations.

● Organized daily meetings to aid and track product development.

● Coordinated with multiple teams and integration architects in performing Root Cause Analysis for Issues regarding speed and stability.

● Developed strategies with Quality Assurance group to implement Test Cases in Test Manager for User Acceptance Testing.

● Involved in performing the SIT (System Integration Testing) and UAT

(User Acceptance Testing) of New system.

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