Customer Service Parts Specialist
Resume:
CINDY KIMBLE
******.*******@*****.***
PROFESSIONAL SUMMARY
Experienced and detailed-oriented professional with experience coordinating, planning, and supporting daily operational and maintenance services with related administrative functions. Proven track record of accurately maintaining detailed records, generating reports, coordinating service requests, and prioritizing work orders while continually providing exceptional customer service. WORK EXPERIENCE
Order Review Specialist – Orion Energy Systems
02/2021 - Present
Manitowoc, WI
• Understand and successfully execute the quoting, sales order entry, warranty, returns, replacement, and freight claims processes within prescribed guidelines and authority levels.
• Check billing and shipping addresses, items, order quantities and pricing, payment and freight terms, terms and Conditions and contracts against customer PO and Sales order.
• Maintain a high level of knowledge of the company’s products and services.
• Maintain high proficiency in navigating and interacting with current ERP system (Microsoft Dynamics AX,) Salesforce, and all other interface systems that support sales operations.
• Create and maintain exceptional customer experiences and continuously build relationships with Orion's partners.
• Interface effectively with all other business units (Finance, Accounting, Sales Support, Manufacturing, etc.) to meet business needs with high levels of integrity and customer service.
• Ensure that all processes and procedures are followed and completed, quality standards are met, and orders are profitable.
Inventory PM Coordinator – GKN Sintered Metals
07/2013 - 01/2021
Manitowoc, WI
• Maintain and prepare updated inventory reports and provide asset costing.
• Perform all inventory control functions of machine components, locate components, reference OEM number with internal part number, inventory catalogs by machine, track usage by machine.
• Write purchase requisitions and track purchased items through the ordering system including identity upon receipt, updating inventory records, label, and storage.
• Develop and maintain computerized preventative maintenance program and tool crib arrangement. Generate P.M. & A.M. sheets on each piece of equipment, track compliance and document findings.
• Complete annual review of documents and make updates as required. Work with production and scheduling personnel to schedule P.M. work on equipment and machines.
• Assist with consolidation of all departments’ tooling and repair components.
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
• Maintain financial accounts by processing customer adjustments.
• Effectively prioritizes service requests to ensure efficient completion.
• Understanding and working from general instructions and specifications and use blueprints and schematic drawings.
• Monitor delivery schedules and customer orders while working with other internal departments.
• Update and maintain monthly checkbooks for open, delivered and budget balance amounts.
• Manage HSE Contractor Risk Assessments and Signoffs, Hot Work and Work at Heights Permits. Maintenance Parts Specialist – Straubel Company
09/2011 - 07/2013
DePere, WI
• Purchasing: Maintain integrity and tracking of all purchasing requisitions from approval through reconciliation with A/P. Use purchasing system to process to order parts, maintenance supplies, and other materials needed to ensure department needs are met.
• Track rates of accuracy, purchase and return as well as defective items to inform quality control decisions.
• Placing purchase orders, maintaining contact with vendors, and expediting deliveries as required.
• Review requisitions and specifications to obtain competitive quotations from vendors; negotiate and determine comparisons or best possible alternatives.
• Plan and control purchase information by collecting, analyzing, and summarizing data and trends.
• Return damaged or incorrect items to vendors and processes necessary paperwork for credit.
• Provide material planning, inventory management and purchasing as required to support manufacturing.
• Advise suppliers of changes in orders and delivery requirements.
• Return damaged or incorrect items to vendors and process necessary paperwork for credit.
• Research and determine similar parts cross-over if necessary.
• Meet with vendors and suppliers to build strong relationships.
• Create spreadsheets to track inventory, re-order points and cost savings.
• Read and understand prints, machine layouts and parts manuals for correct parts ordering.
• Communicate with International companies in Germany, Italy, and Canada. Traffic Coordinator/Inventory Analyst – Services Plus 02/2005 - 09/2011
Green Bay, WI
• Serve as a liaison to customer service, production and outside carriers for freight management and quality control.
• Provide daily assistance through coordinating and balancing activities with production, shipping/receiving and carriers.
• Perform cycle counting and reconciliations for material planning.
• Create and print bill of ladings, pack lists and labels.
• Identify and troubleshoot inventory discrepancies.
• Ship and receive using Fed-Ex, UPS and other low-cost carriers.
• Forwards available inventory items by verifying stock; scheduling delivery.
• Coordinating logistics activity (transportation, customs) for delivery of goods.
• Generating reports for maintaining correct data.
• Research and determine similar parts cross-over if necessary.
• Meet with vendors and suppliers to build strong relationships.
• Create spreadsheets to track inventory, re-order points and cost savings.
• Read and understand prints, machine layouts and parts manuals for correct parts ordering.
• Communicate with International companies in Germany, Italy, and Canada. OTHER RELEVENT EXPERIENCE
• The ability to operate a variety of tools to assist in assembly procedures.
• Ran both vertical and horizontal CNC machines.
• Knowledge of all types of machinery including multi-drill presses, lathes, and boring machines.
• Have done quality inspections using calipers, micrometers, thread, plug and bore gages.
• Knowledge of ISO procedures.
• Operation of various air and hand tools including nail and staple guns, drills, and drivers.
• Basic knowledge of Pneumatics, Hydraulics, Plumbing and Electrical Components.
• Basis weights testing and relief for breaks. Experience in forklift driving and preparing product for final shipment.
• Over 20 years of assembly, machine operation and packaging in a fast-paced manufacturing environment.
EDUCATION
• NWTC – Green Bay, WI. - Supply Chain Management
• Related Courses: Purchasing, Transportation, Negotiations PROFESSIONAL SKILLS
• Utilize strong organizational skills to handle prioritize and execute tasks effectively.
• Motivated, self-starter, analytical skills, interpersonal communication skills.
• Strong computer skills, including a working knowledge of MS office, Excel, Outlook, AX 400, Salesforce, SAP, and other ERP programs.
• Excellent telecommunication, verbal communication and demonstrated organizational, written, and listening skills.
**PROFESSIONAL REFERENCES AVAILABLE UPON REQUEST**
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