Marissa Rumrill

** ********* **, ***** *************, CT 06255

774-***-****

SKILLS

●Microsoft Windows and the

●Office Suite: PowerPoint,

●Microsoft Word, Excel Spreadsheets, charts, pivot tables, and data processing

●Working as a team player with the medical professionals

●Hiring and training new staff

●1 + years of experience with insurance fundamentals

●Industry Trends

●Fundraising Management

●Inventory Audits

●Creating Schedules

●Partnership Building

●Knowledge of QuickBooks

EXPERIENCE

March 2022 to Current

Marketing Administrator

Baker 21 Realty Group Warwick, RI

●Developed ads geared towards target demographics, monitoring results to improve marketing research and team campaign development.

●Adjusted ads to better align with desired consumer audiences and improve conversion rates.

●Strategic planning of video ads to be made with a team to target new customers.

●Strengthened outreach by coordinating events to maximize marketing initiatives.

●Delivered market intelligence, key competitive metrics and product offerings to drive areas of opportunity.

●Continually maintained and improved the company's reputation and a positive image in markets served.

●Management of Broker's daily schedule.

January 2021 to January 2022

Patient Service Specialist

Reliant Medical Group Auburn, MA

●Processed eligibility and benefits verification and authorization requests.

●Facilitated communication between patients and various departments and staff.

●Followed up on denials, late payments, extensions and other special circumstances.

●Presented insurance options to customers in order to close sales on new policies.

●Followed document protocols to safeguard confidentiality of patient records.

●Applied administrative knowledge and courtesy to explain procedures and services to patients.

●Helped address client complaints through timely corrective actions and appropriate referrals.

●Maintained energy and enthusiasm in fast-paced environment.

●Proved successful working within tight deadlines and a fast-paced atmosphere.

January 2020 to January 2021

Community Coordinator and Cultural Ambassador

Benchmark Senior Living Franklin, MA

●Briefed new hires on essential job information, such as company policies, employment benefits and job duties.

●Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.

●Delivered high-level administrative support to board during regular operations and special meetings.

●Assisted with business communications via email.

●Conducted analysis of community needs and resources to support strategic plans.

●Developed and created programs and monitored effectiveness against individual participant needs.

●Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to the team.

●Worked with managers to coordinate team development activities and training.

January 2018 to January 2019

Supervisor

Mansion At Bald Hill Woodstock, CT

●Observed each team member to carry out duties and provided constructive criticism.

●Trained staff members to perform inventory management, customer service and maintenance.

●Managed communication between associates and management

●Greeted guests at the front desk and engaged in pleasant conversations while managing all processes.

●Kept accounts in balance and ran daily reports to verify totals.

●Maintained files and records by implementing effective filing systems that boosted efficiency and organization.

●Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.

●Reported facility and room maintenance problems to appropriate personnel for immediate remediation.

EDUCATION

●Quinebaug Valley Community College

ACCOMPLISHMENTS

●Customer Service and Sales: National Retail Federation (NRF) Foundation

●Certificate Real Estate

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