Customer Service Front Desk
Resume:
Marissa Rumrill
** ********* **, ***** *************, CT 06255
SKILLS
●Microsoft Windows and the
●Office Suite: PowerPoint,
●Microsoft Word, Excel Spreadsheets, charts, pivot tables, and data processing
●Working as a team player with the medical professionals
●Hiring and training new staff
●1 + years of experience with insurance fundamentals
●Industry Trends
●Fundraising Management
●Inventory Audits
●Creating Schedules
●Partnership Building
●Knowledge of QuickBooks
EXPERIENCE
March 2022 to Current
Marketing Administrator
Baker 21 Realty Group Warwick, RI
●Developed ads geared towards target demographics, monitoring results to improve marketing research and team campaign development.
●Adjusted ads to better align with desired consumer audiences and improve conversion rates.
●Strategic planning of video ads to be made with a team to target new customers.
●Strengthened outreach by coordinating events to maximize marketing initiatives.
●Delivered market intelligence, key competitive metrics and product offerings to drive areas of opportunity.
●Continually maintained and improved the company's reputation and a positive image in markets served.
●Management of Broker's daily schedule.
January 2021 to January 2022
Patient Service Specialist
Reliant Medical Group Auburn, MA
●Processed eligibility and benefits verification and authorization requests.
●Facilitated communication between patients and various departments and staff.
●Followed up on denials, late payments, extensions and other special circumstances.
●Presented insurance options to customers in order to close sales on new policies.
●Followed document protocols to safeguard confidentiality of patient records.
●Applied administrative knowledge and courtesy to explain procedures and services to patients.
●Helped address client complaints through timely corrective actions and appropriate referrals.
●Maintained energy and enthusiasm in fast-paced environment.
●Proved successful working within tight deadlines and a fast-paced atmosphere.
January 2020 to January 2021
Community Coordinator and Cultural Ambassador
Benchmark Senior Living Franklin, MA
●Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
●Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
●Delivered high-level administrative support to board during regular operations and special meetings.
●Assisted with business communications via email.
●Conducted analysis of community needs and resources to support strategic plans.
●Developed and created programs and monitored effectiveness against individual participant needs.
●Recruited, interviewed and hired staff members offering exceptional talent and brought great skills to the team.
●Worked with managers to coordinate team development activities and training.
January 2018 to January 2019
Supervisor
Mansion At Bald Hill Woodstock, CT
●Observed each team member to carry out duties and provided constructive criticism.
●Trained staff members to perform inventory management, customer service and maintenance.
●Managed communication between associates and management
●Greeted guests at the front desk and engaged in pleasant conversations while managing all processes.
●Kept accounts in balance and ran daily reports to verify totals.
●Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
●Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
●Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
EDUCATION
●Quinebaug Valley Community College
ACCOMPLISHMENTS
●Customer Service and Sales: National Retail Federation (NRF) Foundation
●Certificate Real Estate
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