Computer Operator Service Representative

YUBEI J. FARMER

**** ** ****** **

Phone 785-***-****

Topeka, KS 66610

******@*****.***

QUALIFICATION SUMMARY

A business professional with experience in cost, finance, general, and investment accounting, taxation, and auditing, as well as customer services, and compliance. Strength in recognizing, analyzing, and solving problems. BA degree in accounting, eight years of financial accounting experience in the retirement plans field with several worldwide companies, over three years of tax auditing experience with the IRS and a CPA firm, one year of Business Analyst experience in a consulting firm, ten years of Compliance Analyst experience in a life insurance company. Effective in a dynamic and challenging environment. Expertise includes MS Office, Outlook, Data Processing, Microsoft 365, Omni Plus, Omni Plan, Omni Manager, Omni Pay, Omni Trade, Delta View, PAM, MCH, Bloomberg, Lotus Notes, IDRS, XClaim, Citrix, SharePoint, FINRA Series 6 & 26 & SIE and CE course, and fluency in Chinese.

PROFESSIONAL EXPERIENCE

SECURITY BENEFIT LIFE INSURANCE COMPANY (SBL), Topeka, Kansas 11/28/2011 – 2/1/2022

Compliance Analyst

Prepared and improved Broker-Dealer/Reps’ annual Anti-money Laundering (AML) Online certification letter requests. Answered Broker-Dealers and IMO agents’ inquiries and assisted them with AML & Suitability online Certification filings, replied to negative consent letters, and run weekly reports to track their records to ensure that they followed compliance regulations procedures when they sold SBL products.

Updated AML training material on PowerPoint for associates and tracked their annual training records.

Prepared and filed se2 TPA license renewal documents with 39 USA States’ webs to ensure that se2 TPA license renewals were filed on time and fees paid according to States’ compliance requirements.

Processed employment activities on the FINRA registration database and CRD website for SBL associates: such as

new employee registrations, fingerprints, transfers/promotions, terminations, etc.

Downloaded and generated FINCEN bi-weekly reports from Citrix and verified reports with SBL client transactions to discover those clients whether are under a government suspect investigation process.

Reviewed and revised annual Prospectus pages on Microsoft Word & SharePoint, updated price, rate, product name, etc., information, and filings with the government for SBL’s several products during the annual tax season.

Filed annual anti-fraud plan & reports for different States’ regulation requirements, and reviewed and filed misc. States’ filling requirements on States’ webs for different issues, such as healthcare, travel, Lost Life Policy, etc.

Prepared and tracked audit review for suitability policy from client sample, and updated SBL procedure and

policy pages and reviewed and audited certain subject topics related to SBL policy pages.

Self-studied and passed FINRA series 6 & 26 registration exams & SIE and CE course.

Worked closely with Top Management Team, HR, Corp Finance staff, client team, and legal team.

INTERNAL REVENUE SERVICE(IRS), Kansas City, Missouri

02/01/2009 - 11/25/2011

Customer Service Representative (Seasonal Full-Time) Grade Level: GS-05 & GS-06

Worked on the phone, in person, and via e-mail/online chat to provide information and counsel to taxpayers,

and answers questions about when people should expect refunds, and how they should submit taxpayers’ payment information.

Responded and answered specific questions and directed taxpayers to the information they need to accurately

and thoroughly fill out their tax form.

Researched taxpayers’ returns information on IDRS, and recorded notes on AMS provided all related federal government administration phone information and address.

Processed taxpayers’ refund inquiry form 3911 and reissued refund checks, traced refund checks, or sent various letters of correspondence information to taxpayers regarding their tax return accounts.

Tax Examining Technician (Seasonal Full-Time) Grade Level: GS-04 & GS-05

Reviewed 1040X tax returns for accuracy and completeness, and coded 1040X tax returns for computer processing

in IDRS by using IDAP or Xclaim.

Resolved errors and corresponds with taxpayers to obtain missing information and inform taxpayer's tax rights

and responsibilities according to Individual Return Manual (IRM).

Responded to taxpayer's claim credits in amendment tax returns, related schedules, and other documentation,

resolved account inquiries, advised taxpayers of enforcement actions, etc.

Analyzed a wide range of income tax issues involving current and prior year's rules, regulations, and procedures. Also analyzed and researched and resolved tax processing problems. Adjusted taxpayer accounts, prepared and

issued refund credits performed multiple credit transfers, and computed tax according to IRM.

Identified under-reported incomes and/or over-reported incomes and deductions, and adjusted taxpayers’ accounts,

and identified potential tax issues, math verifications, and possible solutions.

Served as a technical advisor, OJT coach, or correspondence reviewer to assist team members’ work, and received the 2011 Performance Award.

Performed other duties as assigned, such as the Cash for Clunkers program to verify car insurance, driver ID vehicle

title, sale document, purchase order information, etc.

MILLIMAN, Dallas, Texas

04/07/2008 - 07/25/2008

Financial Service Associate

Reconciled twenty Pension Plans on daily basis among Omni Manager, Omni Trade, and Schwab.

Identified, and researched discrepancies and causes, and made adjustments to participant accounts according to Power Image task information after conversion from RPAS to Omni Manager.

Produced, reviewed, and revised T957 and participants’ quarterly statements.

Understand DC transactions, Trust relationships and basic accounting principles, and financial cause and effect of financial/trade movements.

Project management for special/complex reconciliation issues, fund changes, QDROs, special money transfers, and other ad hoc projects.

Provided plan external audit assistance.

Worked closely with CSR, and effectively communicated with internal and external business partners.

GLOBAL SYSTEM SOLUTIONS, Denver, Colorado

06/13/2007-04/01/2008

Business Analyst/Consultant

Analyzed and adjusted participant accounts on the Omni Plus system for TIAA-CREF due to the company

Retirement plans’ system conversion from Legacy. Attended daily meetings for various project assignments.

On Omni Plus: Data analysis and research for all DC financial error transactions: Make

adjustments, provide solutions, correct the data, and identify cash payment & post payment to Omni Plus, and other work as needed on a variety of projects from Power Image requests.

On Legacy: Researched incoming money transactions, moved money between contracts in a participant

account on PADJ, researched transactions on Legacy screens to insure data correction.

STATE STREET, Kansas City, Missouri

09/07/2004 - 05/18/2007

Portfolio Accountant III

Processed daily custody accounting and asset securities/trade settlement activities for Pension and

Investment Plans (e.g., 403B plans)

Monitored cash flow and determining cash availability on the Hogan system.

Reconciled beginning and end of day balance to trial/general ledger balance on the MCH system.

Performed daily cash sweep, set wire, payments, etc. on the Logon system.

Produced and verified daily & monthly financial statements and ERISA reports.

Prepared proofs of account balances.

Researched, resolved, and documented exceptions on the OSA system.

Processed all income inquiries and researched unpaid items and reported overdrafts to the Account Manager.

Effectively communicated with internal and external business partners daily.

Fund Accountant III

Responsible for the day-to-day trading operations of a Canadian insurance company on the PAM system.

Completed reporting tasks according to guidelines and requirements.

Prepared and reported net asset information for assigned products.

Produced and verified financial statements, trust reports, Schedule D’s, or daily NAV reports.

Prepared proofs of account balances.

Entered and monitored general ledger and daily account activity (e.g., Trade processing, Corporate Action,).

Processed all trades activity including for limited complexity funds.

Prepared monthly accounting control reports reconciliation.

Developed and maintained effective interpersonal relationships and timely communications with

business partners, clients, and/or third-party contacts.

OVERLAND PARK REGIONAL MEDICAL CENTER, Overland Park

01/09/2004 - 08/27/2004

Computer Operator (part-time)

Operated computer-related equipment to prepare for the distribution of information and data in support of

the medical center’s management information, clinical, and control systems.

Manually input patient medical files for billing and backup information to the accounting system.

Scanned patient insurance information and prepared billing invoices.

Printed and distributed medical reports to different departments for internal and external customers.

Assisted in staffing the helpdesk for all medical office printers and operations equipment.

UMB BANK, Kansas City, Missouri

06/05/2000 - 02/13/2004

Accountant I

Processed and invested contribution deposits, loan payments, and distributions for 401(k) and 403(b) plans.

Reviewed, monitored, and trained fellow accountants on the Omni Plus System.

Answered questions related to the daily administration of Pension Plans.

Authorized money movements related to the daily401(k) plans investment.

Generated reports to assist with the annual Government reporting of all Pension Plans.

Prepared monthly, quarterly, and yearly participant statements.

Reconciled record issues between the Trust system and Omni Plus system before and after conversion.

Prepared year-end work for discrimination testing, 5500 forms, and reports for Trust Tax Dept.

Worked closely with administrators, Client Relations Representatives (CRR), and the legal team.

COMMERCE BANK, Kansas City, Missouri

07/06/1999 – 06/02/2000

Accounting Clerk II

Managed and monitored purchase loan transactions for the Corporate Finance Department.

Reviewed accounts payable invoices, authorized loan payments, and recorded loan transactions.

Reconciled the month-end balance on outstanding loans for the corporate finance general ledger.

KOCH & KOCH CPA Firm, Kansas City, Missouri

1/4/1999-3/26/1999

CPA Assistant Internship (tax season)

Integrated and defined the accuracy of financial data on worksheets for corporations and partnerships.

Audited financial documents related to assets, insurance, loans, and distributions.

Prepared adjustment entries for trial balances including bank reconciliations, prepaid insurances,

fixed asset depreciation tables, and accrued interest on mortgages.

EDUCATION

Bachelor’s degree, Accounting, University of Missouri (UMKC), Kansas City, Missouri, June 1997 – July 1999

Recipient of Chancellor Transfer Award, and member of Beta Alpha Psi.

Johnson County Community College (JCCC), Overland Park, Kansas, August 1994 – July 1997

The Dean’s List (1996-1997) and member of Phi Theta Kappa.

Santa Fe Community College, Gainesville, Florida August 1993 – May 1994

Studied ESL

Lanzhou University, Lanzhou, China September 1990 – June 1991

Studied Chinese literature and history

Contact this candidate