Customer Service Data Entry

Chrystal Freeman

***** **** *** **** *** **, Gibsonton, FL 33534

Ph: 863-***-****

***********@*****.***

Professional Summary

Result driven - with proven ability to establish rapport.

Skills

Active Listening

Customer and Personal Service

Critical Thinking

Clerical

Active Learning

Complex Problem Solving

Judgment and Decision Making

Administration, HR and Management

Computers and Electronics

Operation Monitoring

Experience

Geico Insurance – Lakeland, FL. Telephone Claims Representative January 2021-Current

•Experience providing outstanding customer service by showcasing expertise, fostering trust and growing customer satisfaction

•Determine coverage

•Determine liability (who’s at fault for the damages)

•Interview customers, claimants, and witnesses

•Partner with appraisers/estimators to manage vehicle repairs

•Negotiate with customers and other insurance carriers to resolve claims

•An effective communicator who understands the importance of listening and being empathetic

•Ability to work and grow in a fast-paced, high-volume call center environment

•Willingness to learn new skills and ability to adjust to changes quickly

•Open to feedback to support your performance and development

•Solid computer and multi-tasking skills

•Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.

•Review insurance policy terms to determine whether a particular loss is covered by insurance.

•Refer unresolved customer grievances to designated departments for further investigation.

•Review insurance policy to determine coverage.

Advanced Airfoil Components Gibsonton, FL Quality Control Trainer July 2018 December 2020

processes that result in the production of quality castings that conform to customer

specifications and meet desired lead times.

Quality Control - Participates in plant initiatives to support the reduction of scrap and

overall casting cost.

Cleaning – Per GSP, typical cleaning duties of manufacturing area(s) assigned.

Completing start-up procedure for all manufacturing equipment of area assigned.

Training - Verifies correct raw materials (Wax, Alloy, Master Heat, Special Process

Solutions, etc.). Reports out molds not in compliance with engineering specifications and

significant process variations.

Training new employees per GSP, wax pattern clean, proper tools, proper PPE use,

proper instructions, and usage of machinery. Identify opportunities to reduce scrap and

process variation.

Data Entry in Mercury Batch Log.

Safety – Works hand-in-hand with safety manager to develop processes and procedures

due to OSHA regulations, ergonomics and procedures. Ensures all personal protective

equipment is available and in good condition.

Riverview Eye Care Gibsonton, FL Receptionist Jan 2019 May 2019

•Answering calls, setting up appointments, verifying insurance, handling charts, and

inputting demographics into the client system.

•Handling sales and monitoring sales performance goals.

•Optimize and oversee assigned department to insure efficiency and compliance with

company policies and operational guidelines.

•Provide outstanding customer service.

•Insure quality standards are met.

•Insure store promotions, advertising and visual merchandizing are in place.

Progressive Insurance Riverview, FL Customer Service Mar 2017 Sep 2017

•Keep records of customer interactions or transactions, recording details of inquiries,

•complaints, or comments, as well as actions taken.

•Review insurance policy terms to determine whether a particular loss is covered by

•insurance.

•Check to ensure that appropriate changes were made to resolve customers' problems.

•Determine charges for services requested, collect deposits or payments, or arrange for

•billing.

•Refer unresolved customer grievances to designated departments for further

•investigation.

•Obtain and examine all relevant information to assess validity of complaints and to

•determine possible causes, such as extreme weather conditions that could increase

•utility bills.

•Solicit sales of new or additional services or products.

•Recommend improvements in products, packaging, shipping, service, or billing methods

•and procedures to prevent future problems.

•Complete contract forms, prepare change of address records, or issue service

•discontinuance orders, using computers.

•Confer with customers by telephone or in person to provide information about products

•or services, take or enter orders, cancel accounts, or obtain details of complaints.

•Review insurance policy to determine coverage.

•Provide customer service, such as limited instructions on proceeding with claims or

•referrals to auto repair facilities or local contractors.

•Organize or work with detailed office or warehouse records, using computers to enter,

•access, search or retrieve data.

Amazon (Ruskin FL) Ruskin, FL Warehouse Worker Jun 2015 Mar 2017

•Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage

•yards.

•Verify inventory computations by comparing them to physical counts of stock, and

•investigate discrepancies or adjust errors.

•Mark stock items using identification tags, stamps, electric marking tools, or other

•labeling equipment.

•Clean and maintain supplies, tools, equipment, and storage areas in order to ensure

•compliance with safety regulations.

•Dispose of damaged or defective items, or return them to vendors.

•Prepare products, supplies, equipment, or other items for use by adjusting, repairing or

•assembling them as necessary.

•Recommend disposal of excess, defective, or obsolete stock.

•Receive and count stock items, and record data manually or using computer.

•Test workplaces for environmental hazards, such as exposure to radiation, chemical or

•biological hazards, or excessive noise.

•Plan emergency response drills.

•Train workers in safety procedures related to green jobs, such as the use of fall

•protection devices or maintenance of proper ventilation during wind turbine construction.

•Load materials and products into package processing equipment.

•Obtain, move, and sort products, materials, containers, and orders, using hand tools.

AC Coastal Tampa, FL Manager Aug 2013 Nov 2014

•Develop relationships and communicate with customers, site managers, developers,

•land owners, authorities, utility representatives, or residents.

•Estimate costs associated with operations, including repairs or preventive maintenance.

•Recruit or select wind operations employees, contractors, or subcontractors.

•Establish goals, objectives, or priorities for wind field operations.

•Maintain operations records, such as work orders, site inspection forms, or other

•documentation.

•Monitor and maintain records of daily facility operations.

•Order parts, tools, or equipment needed to maintain, restore, or improve wind field

•operations.

•Provide technical support to wind field customers, employees, or subcontractors.

•Supervise employees or subcontractors to ensure quality of work or adherence to safety

•regulations or policies.

•Track and maintain records for wind operations, such as site performance, downtime

•events, parts usage, or substation events.

•Train or coordinate the training of employees in operations, safety, environmental

•issues, or technical issues.

•Schedule the project in logical steps and budget time required to meet deadlines.

•Take actions to deal with the results of delays, bad weather, or emergencies at

•construction site.

•Inspect or review projects to monitor compliance with building and safety codes, or other

•regulations.

•Direct and supervise workers.

•HR – Hire, terminate, payroll, and accounts receivable.

Education

Associate of Science : Criminal Justice Apr 2011

Everest University Brandon Tampa, FL

Contact this candidate