Customer Service Bluestem

Regin& M. Frederick

Voice: 347-***-****

em&il

regin&f858@y&hoo.com

OBJECTIVE: To obt&in &

ch&llenging position

wherein progressive

org&niz&tion will be the

modus oper&ndi. Go&ls &re

to cre&te &nd implement

solutions to f&ll in r&nge of

Routing/Shipping KPI

Oper&tions Metrics-

SUMMARY OF

EXPERIENCE:

V&rious responsibilities

with computer oper&tions

&nd record controls.

Oper&ting ERP systems &s

AS-400,Unix, MAS-90,

IBM- 36, Intertr&de,

A-2000, Di-Centr&l,

Momentis, N&vision,

Exent&, M3, AMT,

Qu&ntum, Am&zon Sell&r

Centr&l, NuQrder, Shopify,

Microsoft Word, &nd Excel-

Inventory control skills

h&ve been successfully

used to develop &re&s of

input control h&ve h&d

gre&t success with

customer rel&tions

complying with vendor/

routing guides in reducing

ch&rge b&cks. N&vig&te

TMS Routing Port&l-

C&rterʼs Oshkosh Skip Hop

Inc.

New York City, NY 10010

EDI Logistics Oper&tions

ShippingM&n&ger 2010 -

Present

• Functions: Orchestr&ting

shipment for M&jor

Accounts- Am&zon Sell&r

Centr&l, ASOS, C&rterʼs,

Oshkosh,W&lm&rt,

Be&llʼs,B&bies-r-Us & Toy-

r-Us, T&rget Stores/

T&rget.com, B&rnes &

Nobles, S&ks, Burlington,

Feder&ted Stores,

( M&cy's, Bloomind&les ),

( Nordstromʼs, Nordstromʼs

R&ck & H&ute Look),

Z&ppos, ( M&rsh&ll's, & TJX

UK, Homesense, Winnerʼs )

& Spencers Gifts, Mom &

Pops, Army/N&vy Stores,

Boutique Stores, Von

M&urs, Kohlʼs, NAF/

M&rines, Dill&rdʼs, P&cSun,

Ross Stores, S&ks Fifth

Ave,Forever 21, Foot&ction,

Bluestem & Zulily-

• Consumer Drop

Shipments- Fulfillment/

Replenishment Shipments-

( M&cyʼs,Nordstromʼs &

P&cSun )

o Bringing in the Edi

Documents- (816,

820,850's,860,754,

945ʼs )-

o (Tr&nsmitting

753,810,832,940,855,

856,940 & 997ʼs)

o Li&ison between the

S&les Forces &nd 3PL-

W&rehouse & Customers

Service-

o Process Edi's Orders &

Boutique Orders-

o Submitting &ccount

inform&tion to Cit F&ctors,

V-Look ups, & Pivot T&bles

o Cre&ting Work Orders &

P&cking Slips, ordering

H&ng T&gs & Price

Stickers- Cre&ting GS1 128

B&r Code L&bels &nd BOL's

• Alloc&tion-Tr&nsmitting

Orders to the W&rehouse

o Submitting for routing vi&

Customers port&l-

o Follow up on shipment

st&tus-

o Customer Service

Tr&cking Shipments-

Providing P.O.D's

o Invoicing/Billing- Return

Authoriz&tion

o Providing Supporting

Documents to A/R to

dispute Customer

Ch&rgeb&cks/Viol&tions-

THE MORET GROUP INC

New York City, NY 10018

Logistics/Customer Service

M&n&ger 2000- 2009

• Br&nds: Jockey

Sportswe&r, JM Kids,

Everl&st, Alvin V&lley,

Norm& K&m&li, 2-Xist,

Sc&nty

• Functions: Orchestr&ting

shipment for m&jor

&ccounts: T&rget, JC

Penny's, QVC, Se&rs,

M&cy's E&st, Disney, The

Avenue, V&n Heusen, W&i-

M&rt, Kohls, Km&rt, Ross

Stores, Homegoods, TJ

M&xx, M&rsh&lls-

• Receiving, Pic-n-P&ck,

Tr&ffic/ Shipping depts. for

domestic &nd overse&s.

• Cont&cting c&rriers &nd

Domestics Brokers

• Down lo&ding vendor

routing guides.

• D&t& Entry- Orders,

m&inten&nce, confirm&tion

&nd billing.

• Alloc&ting p&cking slips

• Monitoring /Pl&cing

orders for upc's &nd tkt.

inform&tion from suppliers.

• Ch&rge-B&ck

investig&tion.

• Customer Service Li&ison

for s&les/buyers Asi&n

f&ctories customers &nd

w&rehouse reg&rding d&ily

shipments.

• EDI,Submitting &ccount

inform&tion to CIT F&ctors-

Educ&tion: Brooklyn

College 1975-1977

Business

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