Service Representative Scrum Master

DANIEL HANSEN

Staten Island NY, ***** 917-***-**** *******@***.***

CAREER OBJECTIVE

Efficient professional with 20+ years of experience and a proven knowledge of advanced technology, application development, and real time data. Aiming to leverage my skills to successfully fill a role within your company.

EXPERIENCE

Day Trader, Apr 2021 – Current

•Homebased business buying and selling stocks, options and cryptocurrency with a trailing stop to guarantee profit.

•Watch and analyze the markets daily and formulate trading and investment strategies while keeping abreast of constant changes.

•Conduct Market research daily to follow bullish and bearish trends

S&P Global Market Intelligence, New York, NY

IT/PMO Project Manager / Sr. Lead Business Analyst / Certified Agile Scrum Master, Mar 2015 – Apr 2021

•Enforced Agile methodologies to promote collaboration and keep members on-task to continually produce functionality in each sprint.

•Delivered data via user faced platforms or feeds as the SME to internal and external clients daily by leveraging backend tools/pipelines built specifically for each client.

•Maintained tactical control of project budgets and timelines to keep teams on task and achieve schedule targets.

•Lead multiple data migrations using Golden Gate and AWS replication.

•Gathered requirements, defined scopes, allocated resources and established schedules meeting or exceeding project demands.

•Built and utilized reporting systems on an internal shared platform to keep all teams updated on latest functionality.

•Analyzed projects to determine resource requirements and procured necessary equipment and software.

•Enforced alignment of project strategy with business objectives and made modifications to promote efficient project completion.

•Adjusted project plans to account for dynamic targets, staffing changes and operational specifications.

•Closely collaborated with project members to identify and quickly address problems.

S&P Ratings, New York, NY

Senior Data Manager, Sep 2010 - Mar 2015

•Wrote and maintained technical and functional specifications to document database intentions and requirements.

•Created and implemented database designs and data models by using our data governance and data quality tools.

•Modified existing databases to meet unique needs and goals determined during initial evaluation and planning process.

•Mastered client onboarding for internal product owners, analysts, liaisons, data managers, as well as external client profiles providing regulated access levels for each database segment to eliminate risk.

•Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.

•Developed team communications and information for meetings.

•Coordinated with project management staff on database development timelines and project scope.

•Implemented BI solution framework for end-to-end business intelligence projects.

S&P Ratings, New York, NY

Senior Client Service Representative, Jun 2005 - Jun 2010

•Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.

•Documented conversations with customers to track requests, problems and solutions.

•Delivered high level of service to clients to both maintain and extend relationships for future business opportunities.

•Managed and updated physical and digital client account information to keep records accurate and current.

•Greeted incoming clients to provide immediate, friendly and knowledgeable support.

Senior Research Associate, Jun 2000 - Jun 2005

•Communicated research and analytical findings to research team.

•Participated in regulatory activities and submission by adhering to independent ethics committee and regulatory board.

•Collaborated with project teams to contribute research methods for trials.

•Developed logic models, performance measures and data collection programs.

EDUCATION

College of Staten Island of The City University of New York

Staten Island, NY

Associate of Science Business Management, Marketing, Economics and Finance (Jan 2000)

College of Staten Island of The City University of New York

Staten Island, NY

Completed coursework towards Bachelor of Science Business Management

ADDITIONAL SKILLS

•Excellent communication

•Jira, Confluence, nTask, Kanban

•Project development and lifecycle

•Amazon Web Services (AWS)

•SQL, TOAD

•MS Office

•Business Objects

•Waterfall, Lean & Agile methodology

•Project Management, Business Analysis

•Certified Senior Scrum Master

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