Customer Service Team Member
Resume:
CONTACT ERICA JIMENEZ
***************@*****.***
Lubbock Tx 79414
January 2017 - January
2018
Oreilly Auto Parts
Department Supervisor
I applied for a supervisor position once moving from QA department in 2017. I have managed any where from 50 to 60 team members at a time. As of February this year I am currently the Quality Assurance supervisor as well I over see the Inbound departments which includes (Stocking, Receiving, Replenishments and QA). I make sure there is daily plan's as logistics is different everyday and I truly enjoy what I do.
Interview and train employees
Tour department throughout the day to make sure employees are compliant with everyday needs of the complany
Review and evaluate employees performance and provide leadership opportunities for professional opportunities Stocking - Assign task to department members and provide any needs of employees to perform there job functions daily Receiving - make sure freight is processed and being directed to the stocking department in a timely matter and in the right area
Receiving - receive and email vendors on freight and trucks that will be coming through on a daily
QA - control shrinkage ( making sure all freight is accounted for)
QA - new, used and damaged freight are being processed correctly
QA - perform audits daily as well as monthly for corporate Replenishments - direct employees to replenish inventory to shelves as accurate at possible
Oreilly Auto Parts
Safety Supervisor
Held monthly safety meetings with safety committee team members. Made sure these team members did weekly walk through in areas and provide information on any safety issues. Address these issues and fix if able to or bring to maintenance department to fix issue. Helped managers improve areas of operations by sharing feedback from employees on safety opportunities
EXPERIENCE
Early 2016 - End 2017
March 2014 - Early
2016
Jan. 2006 - March 2014
2005
Oreilly Auto Parts
Quality Assurance
Provide daily audits on product going out to stores Helped both Inbound and outbound team members with daily issues ( product not found and or damaged)
Help make sure freight that is coming in new or used has a permanent location to be picked and stocked from.
Run queries on making as much room possible for new freight, seasonal and or projects for the company
Oreilly Auto Parts
Stocker
When starting to work for Oreilly's I was a part time team member for a year in stocking department before coming on as a full time team member. We use pallet jacks, rf units and helped others on unloading freight from pallets to carts and then stock it in a timely and accurate manner.
Tech Cafe
Waitress
I have been a waitress on and off since high school as well as held other jobs. Tech Cafe I was there the longest. I enjoy customer service and have always been drawn to helping other. Hale Center High
High School Diploma
12
Microsoft Word and Excell Inspect materials Enter data to provide daily shrink and production Verbal communication Train and develop team members as well as supervisors Problem- solving Multitasking Attention to detail
EDUCATION
SKILLS
Contact this candidate