Enlink Midstream Process Analyst

Vicky (Thoa) Nguyen

Phone: 469-***-****

****.*****@*****.***

EDUCATION:

MS in Information Technology & Management (Scholar of recognition) – Spring 2016

MS in Accounting, the University of Texas at Dallas, TX – December 2010 - Major GPA: 3.7

BS in Business Administration, RMIT International University, Vietnam - December 2005

RPA Business Analyst Foundation Training (UiPath Academy) – July 2021

Certificate of ITIL Foundation in IT Service Management (Axelos) – July 2021 – Certificate ID: GR671291559TN

Certificate of Completion of Peoplesoft 9.2 Receivables from Oracle – July 2017

Certified SAP Consultant Certificate: Solution Architect, ERP – Integration of Business Processes with mySAP ERP 2005 - Associate Level (05/21/2009) – Certificate ID: 000*******

Certificate Series in Research Administration (UTD – Office of Research Development) – October 2015

Certificate of Enterprise System, SAP Student Recognition Award” from SAP University Alliance, Jan 2016

UT Dallas PeopleSoft University Certification Program, PeopleSoft Staff Academy – Jan 2016

Technical background: Peoplesoft FMS (BI, AR, GL, Contracts & Grants, Project Costing), Oracle Business Intelligence Enterprise Edition (OBIEE), SAP (FI, CO, ERP), Quickbook

PROFESSIONAL EXPERIENCES

Enlink Midstream LLC Dec 2021 - Current

Senior ERP Analyst

Functional support of People Tools upgrade project – move Peoplesoft servers to Oracle cloud and upgrade to latest tool release 8.59.09, PUM images to 43 for FSCM with application expertise, execute unit and system integration testing and support user acceptance testing as well as post upgrade production support.

Provide production support for Accounting Operation group and troubleshoot issues to ensure stability and functionality. Modules supporting includes Accounts Payable, Billing (3rd party interfaces) and Accounts Receivable.

Lead of module training for Unit testing, user acceptance testing, providing test scripts, training documents for business processes, troubleshoot issues and for PUM/Tools upgrades

Proposed and implemented the Allocation feature to automate the monthly reclass entries of electricity expenses from different groups, reducing significant manual processes time and improving staff productive and effectiveness for additional analysis and qual-check tasks.

University of Texas System April 2017 – Dec 2021

Business Process Analyst

Lead the entire implementation process with system design/system building (Traceability Matrix, Configuration guides, business process guides, functional specs - RICEW objects), interfaces, unit testing, user acceptance testing, test scripts, module training, integration between modules and ensuring functionality of 9.2 Non Sponsored Billing and Receivables, including validation of conversion data with Functional Leads to streamline 9.2 functionality to fit business model.

Lead of the development and implementation of the interfaces of 3rd party payment applications to AR Module – T2 and CORE into Peoplesoft with Real Time Inquiry Integration, CORE Batch File Update and successfully implemented and stabilized the automation of whole payment application process utilizing the custom CORE process.

Conduct analysis, design, and develop Portal navigation requirements for Fluid/Tiles, Navigation Collections and Work Center as well as security matrix, access control roles and permission lists with Module Leads and users.

Lead of module training for Unit testing, user acceptance testing, providing test scripts, training documents for business processes, troubleshoot issues and for PUM/Tools upgrades as well as 9.2 upgrades of UTSHARE

Proposed, analyzed and implemented new AR Offset maintenance process to address the issue of both 9.1 and 9.2 instances for clearing AR balances in GL as well as new AR Write off Process for UTSA and UTA by utilizing Allocation template.

Provide production support and troubleshoot issues to ensure stability and functionality.

University of Texas at Dallas September 2010 – April 2017

Business Process Analyst

Implemented and developed a process to reduce significant billing and deposit time from 9500% and improved 10 times staff productive and effectiveness for additional analysis and qual-check tasks.

Lead of Sponsored Programs teams (1500 projects valued at 400 Millions) and produce quality assurance reports, team performance reports for billing and close out progress (accomplished 1300 close outs in 2 years), reduce significant outstanding AR/AP balances of 5 million from old accounts.

Lead in coordinating with QA team to record and automate test scripts using Telerik Automated Testing. Involved in planning, coordinating, testing Bundles and PeopleTools Upgrade Testing (v.8.55). Executes automated test cases according to documented test plans and communicate test progress and results to project stakeholders and management.

Take an active role in cross-departmental projects – Quarterly FTE Project, Budget Planning Module (Budget module), Import UTIMCO CPS data into PS, Create report for monthly Rebalancing Cash Flow (Treasury), Scholarship Approval Workflow (Campus Solution), Voucher stuck in Payable Batch process (AP)

Successfully implemented and stabilized Sponsored Program billing processes (Reimbursable, Fixed price and Letter of Credit process) and the process of customized XML invoices with updates in Cumulative Totals and Accounts in invoicing tree for Reimbursable Billing Process.

Successfully brought all departments on board for Billing using Peoplesoft instead of shadowing systems

Gathering, analyzing and documenting business processes and requirements for the Peoplesoft FMS modules with primary focus being software configuration/alignment toward process improvement, stabilization and increased efficiencies.

Collaborate with the technical resources to ensure that the system design adequately reflects the business requirements. Participate in design, testing and implementation of new enhancements, functionality and process improvements. Develop standards and procedures to be followed.

Support the FMS organization by providing training and technical assistance with troubleshooting production issues related to Peoplesoft modules, reviewing and correcting sub-system accounting items not fully processed.

Responsible for monthly closing process for the Grant, Contracts and Project Costing modules.

Working Skills

Fluent in written and spoken Vietnamese & English.

Honors and activities: Golden Key Honor Society (2004), Ascend Group, Beta Alpha Psi, SAP User Group – UT Dallas, ALPFA group, AICPA Student Membership, Plano West Toastmaster Club, SIFE, VITA program.

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