Fema Disaster Center Specialist
Resume:
Maribel Malone
*******.******@*****.***
Work Experience
Case Management Specialist
The Workforce Group August 2022 - Present
Contract-Remote
The LADCMP Project - State of Louisiana Emergency Case Management Program
Assigned 50 cases, provided resources to assist survivors needs due to Hurricane Ida, obtained all information, and required documents from the client to determine applicant’s eligibility.
Created case file folder to store all required documents and upload into survivors file, made a Recovery Plan to schedule home visits.
Researched resources for emergency COVID client needs, such as furniture, Home Repairs and Personal Items.
Prepared weekly reports to meet the successful needs of clients, updated excel form on new and current completed cases to submit to the Lead Supervisor.
QA/QC Specialist
The Workforce Group May 2022- July 2022
Contract-Remote
Texas ERAP Project - State of Texas Emergency Rental Assistance Program
Reviewed and verified, approve, or decline Case Managers case files per program guidelines accordance to Agency standards, funding guidelines, and other federal, state, and local regulatory requirements.
Working with federal grants, specifically HUD, CDB, CDEBG-DR required. Control.
Program specific auditing, monitoring and compliance protocols.
Extreme attention to detail required.
Committed to Diversity with a passion for public safety, emergency management, homeland security, disaster response, and continuity of operations
Verification of Benefits (VOB) QC Specialist
IEM February 2022-May 2022
Contract-Remote
North Carolina Housing Assistance Fund
Assigned approximately 40 cases a day, review records for verification of benefits (VOB), fraud, inconsistencies, investigate to resolve issues with analysis and customer service skills.
Performed tasks within a fast-paced environment and limited supervision.
Analytical and Comprehension skills to review and understand Section 3206 of the American Rescue Plan Act of 2021 (the HAF Statue) and the U.S. Department of Treasury Guidance for Homeowner Assistance Fund, issued and uniformed Administrative Requirements, Cost, Principles, and Audit Requirements for Federal Award, 2 C.F.R. Part 200. Especially Subpart F-Audit Requirements of the Uniform Guidance, implementing the Single Audit Act.
Experience with mortgage, loan, and housing policy, materials, and processes.
Understanding the importance and handling of personally identifiable information.
QA/QC Analyst
Plexos Group, LLC May 2021-December 2021
Contract-Remote
State of Minnesota Covid Rental and Utility Assistance Program Phases 1 & 2
Responsible for approximately 50 cases daily, providing approvals to finance for rentals and utilities totaling approximately $17.5M.
Reviewed and verified, approve, or decline Case Managers case files per program guidelines accordance to Agency standards, funding guidelines, and other federal, state, and local regulatory requirements.
Working with federal grants, specifically HUD, CDB, CDEBG-DR required.
Program specific auditing, monitoring and compliance protocols.
Extreme attention to detail required. Committed to Diversity with a passion for public safety, emergency management, homeland security, disaster response, and continuity of operations.
Case Manager, Customer Service
Endeavors July 2020 – May 2021
Contract-Remote
Provided resources to assist survivors needs due to the Tropical Storm Imelda, obtained all information, and required documents from the client to determine applicant’s eligibility. Created case file folder to store all Assessment, Recovery Plan and schedule a home visit. Obtained an all required forms signed by client.
Researched resources for emergency COVID client needs, such as furniture, Home Repairs and Personal Items.
Prepared weekly reports to meet the successful needs of clients, updated excel form on new and current completed cases to submit to the Lead Supervisor.
Intake Center Manager
Ardurra Group, LLC April 2019 – April 2020
Houston, TX
Harris County Disaster Recovery of Harvey
Managed Intake Center and 6 Direct Reports, while ensuring the IC operations run efficiently and effectively to provide the highest level of customer services to Applicants.
Responded to 15-20 calls daily to resolve Client’s complaints. Interview applicants to obtain initial information for CDBG-DR housing disaster program.
Trained and supervised six people to evaluate the Intake Center support staff.
Track and report team performance metrics to ensure compliance with contract develop and maintain a professional relationship.
Advise applicants on Harris County CDBG-DR housing program regulations, policies, and procedures.
Work with disaster recovery, housing support services and programs and social services for case management
Note: The Ardurra Group was a Sub-contract for ICF Disaster Management Division in Atlantic Coast & Critical Infrastructure Line of Business.
FEMA Call Center Specialist
Express Personnel October 2017 - March 2019
Houston, TX
Responded to approximate 50 calls per-day, in Spanish, for new registrant disaster claims. Specifically for Port Rico effected by Hurricane Maria.
Handled and resolved Applicants needs and complaints.
Provided accurate and appropriate information in response to applicant's inquiries. Informed applicants of different assistance categories, Government, State, and other local organizations.
Crossed trained 20 co-workers and assisted where needed.
Handled approximately 7 complex calls daily regarding emotional distress and suicidal.
Document research, troubleshoot and track issues to maintain applicant satisfaction.
Certifications
FEMA IS-00020.20 Diversity Awareness Course; Aug 2020
FEMA IS00366.a Planning for the Needs of Children in Disasters; 2020
FEMA IS-00403 Introduction to Individual Assistance (IA); Aug 2020
FEMA IS-00368 Including People with Disabilities & Others with Access &Functional Needs in Disaster Operations; 2020
FEMA IS-00021.20 Civil Rights and FEMA Disaster Assistance; Aug 2020
FEMA IS-00505 Religious and Cultural Literacy and Competency in Disaster; 2020
Education
FEMA - Emergency Management Institute
Jefferson Davis High School
Skills
CaseWorthy
Microsoft Office 365
Microsoft Tools – Proficient
SharePoint
Adobe Reader
Skype
QuickBase
QuickBooks
Languages - Fluent in Spanish (speak, read, and write)
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