Service Representative Customer
Resume:
Misty Smith
San Antonio, TX 78251
**********@*****.***
Skills
I have 7+ years in customer service. I have worked in several different environments and can connect with people from many different cultures and backgrounds. I am friendly, personable and professional at the same time. I am a good team player as well as a leader. I am dedicated, hard working, and motivated. I am a fast learner and welcome new challenges. I take pride in a job well done.
Experience
April 2022-Current
Fresh Success-San Antonio, TX
Telemarketing/Fundraiser
●Customer Service Representative
●Create personal relationship with customer
●Focused on personal growth and development
●Trained new hires how to reach leadership status as well as maintain a level of professionalism
●Participated in weekly seminars via zoom
●Raised funds for charities
●Assisted in mobile pet grooming
Oct. 2021-April 2022
Harland Clarke-San Antonio, TX-Customer Care Specialist
●Received inbound calls during conversions
●Handled sensitive and confidential information
●Handled escalated situations in a professional and positive manner
●Worked well under pressure while multitasking
●Responsible for transferring customer bank account funds
●Assisted with unlocking customers accounts as well as password resets
●Provided customer with account information
●Assisted in navigating customer through new OLB platforms
●Assured customers that the conversions would not affect their balances
●Relayed to the customer the benefits the upgrades would provide
Nov. 2006 - Aug. 2008
Dollar General-Mt. Airy, NC- Assistant Manager
●Lead team members
●Responsible for opening and closing tills
●Made daily bank deposits
●Overseen stock and inventory
●Maintained a clean, safe, and tidy work space for employees and customers
●Kept up moral for a healthy work environment
●Committed to ensure the customers were satisfied and treated with respect
Education
2006
Surry Community College-Dobson, NC- GED
I received my GED through the local community college and graduated with honors.
2006-2008
Surry Community College-Dobson, NC- Accounting
I studied accounting at the local community college for a year and a half.
2020-present
San Antonio College-San Antonio, TX- Social Work
I am currently enrolled at the local community college part time studying social work.
Certificates and Awards
●I have received a couple of scholarships through Rockwood
●I have maintained a 3.5 GPA or higher
●I have remained on the Presidents list every semester
●I have been nominated as a member of the National Honors Society
●I am currently a member of Phi Theta Kappa
●I have been nominated by former instructors to be a tutor at both Surry Community College and San Antonio College
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