Misty Smith

**** ******** **. ***. ***

San Antonio, TX 78251

726-***-****

adtp60@r.postjobfree.com

Skills

I have 7+ years in customer service. I have worked in several different environments and can connect with people from many different cultures and backgrounds. I am friendly, personable and professional at the same time. I am a good team player as well as a leader. I am dedicated, hard working, and motivated. I am a fast learner and welcome new challenges. I take pride in a job well done.

Experience

April 2022-Current

Fresh Success-San Antonio, TX

Telemarketing/Fundraiser

●Customer Service Representative

●Create personal relationship with customer

●Focused on personal growth and development

●Trained new hires how to reach leadership status as well as maintain a level of professionalism

●Participated in weekly seminars via zoom

●Raised funds for charities

●Assisted in mobile pet grooming

Oct. 2021-April 2022

Harland Clarke-San Antonio, TX-Customer Care Specialist

●Received inbound calls during conversions

●Handled sensitive and confidential information

●Handled escalated situations in a professional and positive manner

●Worked well under pressure while multitasking

●Responsible for transferring customer bank account funds

●Assisted with unlocking customers accounts as well as password resets

●Provided customer with account information

●Assisted in navigating customer through new OLB platforms

●Assured customers that the conversions would not affect their balances

●Relayed to the customer the benefits the upgrades would provide

Nov. 2006 - Aug. 2008

Dollar General-Mt. Airy, NC- Assistant Manager

●Lead team members

●Responsible for opening and closing tills

●Made daily bank deposits

●Overseen stock and inventory

●Maintained a clean, safe, and tidy work space for employees and customers

●Kept up moral for a healthy work environment

●Committed to ensure the customers were satisfied and treated with respect

Education

2006

Surry Community College-Dobson, NC- GED

I received my GED through the local community college and graduated with honors.

2006-2008

Surry Community College-Dobson, NC- Accounting

I studied accounting at the local community college for a year and a half.

2020-present

San Antonio College-San Antonio, TX- Social Work

I am currently enrolled at the local community college part time studying social work.

Certificates and Awards

●I have received a couple of scholarships through Rockwood

●I have maintained a 3.5 GPA or higher

●I have remained on the Presidents list every semester

●I have been nominated as a member of the National Honors Society

●I am currently a member of Phi Theta Kappa

●I have been nominated by former instructors to be a tutor at both Surry Community College and San Antonio College

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