Customer Service
Resume:
Lori Parry
Customer Service/ Call Center
Burton, MI 48519
adtp4p@r.postjobfree.com
Authorized to work in the US for any employer
Work Experience
Customer Service Representative
Afni
January 2019 to November 2019
• Resolved customer issues
• Worked in the inbound call center
Provider Service Representative
NTT DATA Services - Bowling Green, KY
October 2017 to April 2018
Assist providers with benefits & eligibility information pertaining to members with healthcare coverage. Customer Service / Food Service
Highland House Restaurant - Highland, MI
2014 to 2015
Held fully responsible for utilizing well developed organization and coordination abilities and strong interpersonal skills to support a wide range of customer service activities. Worked effectively within a busy and customer-focused environment to complete assigned duties and responsibilities efficiently, thoroughly, and in a timely manner.
• Demonstrated excellent organizational, time management, and multi-tasking skills with the ability to prioritize tasks while using strong interpersonal and communication skills to effectively support a diverse customer base.
• Supported company sales, customer service, and business goals, worked well in a multi-tasking environment, ensured processes and procedures were followed, and used strong leadership skills to ensure positive results.
• Ensured professional and courteous communications, demeanor, and interactions at all times with guests while continuously looking for opportunities to anticipate needs, be more productive, and provide additional support.
• Quickly addressed customer needs and requests, resolved any issues or concerns in a timely manner, adhered to all customer service standards and procedures, and consistently delivered complete customer satisfaction.
• Recognized by management for anticipating problems, presenting effective solutions/ recommendations, team collaboration and cooperation, exceeding work expectations, and consistently delivering outstanding results.
Education
Medical Bill Coding
Ross Medical Education Center - Bowling Green, KY
High school diploma or GED
Skills
• 40 WPM (Less than 1 year)
• DATA ENTRY (Less than 1 year)
• DATABASES (Less than 1 year)
• DOCUMENTATION (Less than 1 year)
• EXCEL (Less than 1 year)
• Call Center
• Customer Service
• CSR
• Customer Care
Assessments
Customer Service Skills — Familiar
August 2018
Measures a candidate's skill in evaluating approaches to customer service & satisfaction. Full results: Familiar
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
Additional Information
Quickly learn and become proficient in new processes and job responsibilities to produce significant contributions.
Competent to work in fast-paced environments with the ability to handle multiple tasks/duties simultaneously.
Focused with meticulous attention to details coupled with strong decision-making skills and a positive attitude.
Strong reputation for reliability and accountability and for maintaining a high level of professionalism at all times.
Skills and Abilities
* Medical Insurance Billing/Coding * CPT / HCPCS / ICD-9 / ICD-10 * Meticulous Attention To Details
* Claim Handling and Processing * Medical/Healthcare Terminology * Medical Records/Patient Charting
* In-Person/Phone Communication * Scheduling Patient Appointments * Time Management/ Organization
* Administrative/Office Functions * Insurance Verification Functions * HIPAA Compliance/Regulations Computer / Skills: Microsoft Office Suite (Word/Excel/PowerPoint), Data Entry/Typing 40 WPM, Processing Payroll, Scheduling, Reports, Charting, Databases, Documentation, Phone Systems, PCs/ Windows Applications
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