Customer Service Logistics Manager

Neil Campbell

**** ****** ****, ************, ***** Carolina, 28314, US • 678-***-**** • *******@*****.*** Experienced Logistics Manager adept at building effective processes and obtaining reliable, accurate information for business decision making. Physically fit and agile

Customer service

Logistics management

Budget planning

Defensive driver training

Business Management - Bachelor of Science - 2006

University of Maryland, College Park - College Park, MD Logistics Manager - November, 1993 to Present

US Army Ft Bragg - Fayetteville, NC

Led a cross-functional team in locating and switching to a new freight vendor in order to save $100,000 per year. Double-checked the accuracy of the product load and transported it safely throughout the warehouse. Was in charge of training and supervising teams of up to 24 people. Saved money by negotiating contracts with freight companies and suppliers. Forecasted manpower requirements based on daily workload and company goals. Kept track of and ensured that strict budgets were met by negotiating freight in accordance with needs and specifications. Was in charge of the annual operations budget, as well as all related fiscal forecasting and planning. Was in charge of managing sales orders and processing and documenting transactions. Contacted customers to confirm and coordinate delivery times prior to delivery. Scheduled daily and weekly routes and planned and supervised shipments from production to end-users. Established and maintained communication channels, as well as providing timely information to all major internal customers and stakeholders. Reviewed and improved existing business practices in order to increase efficiencies and lower costs while maintaining high levels of customer service.

Commercial driver’s license-A (CDL-A), automatic transmission Security Clearance, Top Secret

PROFESSIONAL SUMMARY

SKILLS

EDUCATION

WORK HISTORY

CERTIFICATIONS

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